Support analyst job

Job Description: 1. Responsible for handling query related to technical issues. 2. Responsible for giving the training. 3. Good communication skill, Good Presentation skill required. 4. Will get an opportunity to interact with HNI, Corporate Clients and Popular Technical Analyst. 5. Client Retention activities. 6. Conduct workshops in Office premises (presentations). 7. Admin work (preparing reports, analysis etc). 8. Office + field based job. If any more queries Contact Akila HR 9884844385

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Designation Watchdog Support Analyst Roles and Responsibilities This position will be based in our Support Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high volume call center with expectations around excellence and efficient resolution for application support incidents. This position will monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues. The candidate will Interface with The Company customers, ISP personnel, and Platform Services field personnel to resolve these issues. Some network configuration, installation and troubleshooting work included on SonicWALL firewalls. Essential Responsibilities: Your primary job function is to provide Technical support via phone/email/Web: Monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues Additional responsibilities could involve firewall and customer licensing enrollment, installation, configuration and troubleshooting activities, virus management configuration, and content filtering configuration. Customer service focused, detail oriented, ability to work in a quickly changing environment, and excellent phone and English language skills Respond immediately to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing testing, support and troubleshooting technical functions remotely Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Meetings results every Q1, Q2, Q3 and Q4 Skills 2 years’ experience supporting and troubleshooting Networks Knowledge of NetworkTelecom terminology and concepts Familiarity with ISP internet connectivity and troubleshooting Some knowledge of TCPIP network configuration desired Network configuration, installation and troubleshooting on SonicWALL firewalls desired Desired Characteristics: Able to handle a high volume of calls. Ability to handle multiple tasks(calls, chat, emails, CRM system) Excellent customer service skills. Troubleshooting, minimum of two years related experience Basic knowledge in networking, telecom, and peripheral devices Additional Information Experience: 2 - 5 years Education: Graduate Location: Bangalore Key Words Watchdog Support, Network Engineer (Voice), SonicWALL's, Oral and Written Communications, NetworkTelecom terminology, ISP, firewalls, TCPIP network configuration, Technical support via phone/email/Web, high volume of calls, customer service skills, networking, telecom, and peripheral devices, priority speed or efficiency, solve a complex problem. Qualification: Any Graduates

Need 4 Configuration Support Analyst for IT Company.  Location: Maninagar. 5 days working. Should have Laptop. Training will be provided. Good at written and Oral English. Prefer BCA/BE IT/Diploma IT/MCA Fresher or 6 mont hs Experienced.Short Term/Temporary Job but can become Permanent based on Performance. Job Profile: Configure Application as per instruction. No coding required.  Configuration should be done from UI/Application.

Inbound Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane For Further Details Call Yasmeen khan Or Mail me your resume Call Centre Jobs, Domestic / International Call Center BPO jobs, Tele Caller jobs, BPO Voice / Non Voice jobs for freshers & experienced in & around Mumbai, Thane &Navi mumbai We have urgent opening for CSA / CSE / CSR/ Back Office Executive/ Telemarketing Executive/ Account process Position at Mumbai and Pune Branch. Career With Us based in Mumbai and deals with UK / US / Australian and Domestic Clients. Quality Analyst job in thane Quality Analyst job in thane Quality Analyst Process: inbound Exp: 1 yrs - 3 yrs in inbound QA Salary: 15k - 20k location: Thane We have many positions open so please refer this to your friends and colleagues as well. For any further clarification please feel free to contact on the details provided below. CAREER WITH US Office No.4, Garib Nawaz Apt, Next to Mhatre Mansion, Nr old Petrol Pump, Mumbra, Thane:- Contact person: Yasmeen Free professional Resume Click below link http://careerwithus.co.in/sample-resume/

Duties of Support Analyst include: Assisting customers with all business process and operational issues related to daily business process flow. Providing discovery, analysis and support of internal and external customers. Working with customers to spec rate issue or booking issue, also maintain corrections within the system for easy business handling. Working with clients, users and business prospects and communicate based on customer needs and requirements. Analyze situation cases by case basis and ensure changes and modification are done with quality work. Training customers how to use new and existing application on remote basis. Creating weekly status documentation and training materials for operation workflow. Analyze the market trend and provide necessary recommendation for business process and software enhancement. Understanding business requirements easily with minor training. Other related duties as necessary to maintain good customer relationships. Personal Characteristics: Excellent communication skills in spoken and written English. Speak clearly and use excellent communication skills. Think logically and analyze complex problems. Pay attention to details and use abstract logic at the same time. Remain patient and persistent when dealing with frustrating problems and frustrated users. Get along with all kinds of people. Work well under pressure and meet deadlines. Work independently as well as in a team environment. http://www.managemydream.com Contact Details: Ankita

We are looking for a AR Analyst job in chennai Responsible for follow up with Insurance for Claim Processing. Should have knowledge on Denial Management. Re submission of denied claim/Appeal for review. Should Obtain Pending Claim status. Responsible for retrieving Claim payment status Qualification: Any Graduation Skills - computer knowledge Experience: 0 to 2 years Salary: 10000(gross), 9400 (take home) Location: Chennai Vacancy: 12 Regards nithiya hr 91502 and 61060

372 tech mahindra tech. support faridabaad job vacancies 372 tech mahindra tech. support faridabaad job vacancies 372 tech mahindra tech. support faridabaad job vacancies

Fresher bpo hiring Customer Support Executive Job EDUCATIONAL QUALIFICATION: - 10TH PASSED, 12TH PASSED, UNDER GRADUATE, GRADUATE.* GENDER: - FEMALE / MALE* POST: - CUSTOMER CARE EXECUTIVE* SHIFT: - DAY AND NIGHT BOTH ARE AVAILABLE* PROCESS: - INBOUND* WEEK OFF: - SUNDAY* REQUIREMENT OF FRESHER / EXPERIENCE (BOTH)* CAB: - FREE FOR BOTH SIDE* INCENTIVES: - UNLIMITED (DEPEND ON PERFORMANCE) SO WHAT YOU ARE WAITING FOR Jobin? KICK-START YOUR CAREER WITH THIS EXCITING OPPORTUNITY Call Now Direct Hr.Ashish-::-7838O34932

Job Description We are looking for B.Tech (IT/CS/ECE) + MBA (Sales/Marketing) candidates with having 0-1Year of experience in Digital Marketing. If you want to make your career in Digital Marketing you can come down to our office for in-person interview on 12th & 13th April between 9AM to 4PM.

Job Description Min. 4-5 years of IT CSE Support experience * Atleast 2-3 years experience in Depository Participant services * Good in problem analysis, troubleshooting, requirement analysis * Good knowledge in Com+ technology, ASP and SQL server * Willing to travel all over India frequently and at short notice * Fast learner and can pick up new technologies * Knowledge in Banking domain * Ability to lead a team of 10 members * Abilitiy to handle customer calls * Good communication skills. Functional Area: Customer Service (International)Industry: BPO / Call Center Experience - 0- 1 Year Salary As Per Industry Type Location Delhi Key skill - customer care customer care executive Customer Support uk process voice Type of Industry -IT/BPO If you interested kindly send resume or call also visit our office for interview Interview Venue 2nd floor D-, Balaji Chamber, Near Laxmi Nagar Metro Station gate No 1 Laxmi Nagar 92

Job Description Dear 2018 Fresher Candidate, Great opportunity to attend Interview with India's Top MNC Company. GPS Chennai is conducting walking for 2018 fresher pass outs. Positions details: Job Profile: Graduate Engineer Trainee Job Location: Chennai Job Role: Engineer Trainee Eligibility Criteria: 2018 passed outs in BE/ B.Tech/ Only ECE/ EEE/ I&E/ Mechanical / Applied Electronics/ Aeronautical / Automobile. Minimum 10+2+4 years of education (Regular & Full Time) Maximum of 2 years gap in education Arrears Also Eligible Other details Department: Quality (QA-QC) Industry: Management Consulting / Strategy Skills: EEE Regards Nandhini-HR 9962321948

Job Description: We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment. Responsibilities: Customer retention Actively resolve customer complaints and tending to their inquiries via email and phone Oversee and review the cancellations of all products and services Generate reports, analyze trends, and project data Liaison to other departments for all customer notifications including service interruptions, product changes, and all service maintenances. Contributes to reducing customer churn through escalation Your skills and experience: Excellent communication skills (written and verbal) Degree or diploma in business management or equivalent experience 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Job Description- Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession * Act as an escalation point for client meetings for issues and concerns beyond the operations team * Analyze customer needs and feedback and ensure continuous refinements in the services offered * Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements * Handle the front end engagement for the agreement validation, possession documentation & re-sale / lease experience Loyalty & Referral Revenues: * Actively engage with the existing customer base for repeat and referral bookings during new launches and sustenance phase of projects * Achieve and exceed sales targets from existing customers through relationship and loyalty management * Implement innovative cross-sell and up-sell strategies that are tailored-fit to the customers" needs Awareness about luxury brands and a good understanding of the economic environment * Possess a positive attitude and excellent interpersonal skills * Be immaculately groomed and exceptionally well presented * Display a confident, professional and welcoming personality * Demand an excellent command over the English language * Possess an eye for detail * Result-orientation Salary: Best in the industry Industry:BPO/KPO/IT/Telecom Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Voice Role:Assistant Manager/Manager -(NonTechnical) Education- UG: Any Graduate - Any Specialization PG:Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Candidate from BFSI, Aviation, Hospitality and BPO backgrounds are preferred.