CANDIDATES WITH SSC AND ABOVE QUALIFICATION. IN NELLORE

Please cal: Nine 701349490 Designation: Team Member Reporting to: Shift Manager/Assistant Manager/Cafe Manager Responsibilities: 1. Customer Service 2. Food Service 3. Cashiering 4. Cold Coffee Production Customer Service:  Provide speedy & effective Customer Service.  Following all service standards laid down.  Serving the customer to their satisfaction  Ensuring customer feedback forms are collected on a daily basis  In case of complaining customers, taking suitable action to solve the complaints  Keeping the Cafe Manager informed of all the complaints  Responsible for table turnover  Constantly employing suggestive selling practices to make the customers aware  Ensuring that the customer feedback forms are filled & collecting them on a daily basis Café Opening Duties:  Setting up the counter for the days operation  Receipt of food & milk  Receipt city store items like coffee beans, cold coffee mix, cups & stationery  Checking the equipment's (pastry cooler, AC, microwave, mixie, refrigerator, ice cube machine, freezer) for cleanliness & ensure they are in proper working condition.  Cleanliness of the Cafe interiors, exterior & servery Cafe Closing Duties:  Cleanliness of all equipment & thorough cleaning of the Café  Checking the physical stock in assistance with the Café In-charge  Ensure food – beyond shelf life is discarded & food to be retained overnight is stored at proper temperature  Assist the Manager in compiling reports & updating registers etc. Cashiering:  Ensuring the printer is in working condition  Ensuring the till has minimum float to start with  Ensuring printer rolls & KOT pads are properly stacked  Intimating the manager of the login password  Login out & proper handing over physical count of cash to the next person – in the presence of the Cafe Manager – every time leaving the cash counter  Ensuring that only company approved software is used in the billing computer  Ensuring KOT & Bills are made for every order  Ensuring transfer-in & GNR entries are entered for the day  Generating the necessary reports  Filing of reports Cold Coffee Production/Food Service:  Ensuring that the recipes of cold coffee & cool drinks are adhered to  Ensuring that the pastry cooler display is set up using appropriate tent cards  The temperature of the refrigerator, freezer & ice cube machine are of desired level  Ensuring that the microwave, mixie & oven are in working condition  Ensuring that the shelf life of food is followed strictly & FIFO is maintained for storage  Ensuring that the food is dispensed at standardized service temperature  Ensuring that the food is handled using disposable gloves/tongs & never with bare hands  Ensuring that the servery is kept clean & hygienic and avoid all sources of contaminates Internal Interaction:  Team Member  Shift Manager  Assistant Manager  Cafe Manager  Area Manager  City Manager  Stores  Housekeeper