CUSTOMER CARE ASSOCIATE IN INDIA

Job responsibility:Build critical customer loyalty in an innovative, challenging, fast-paced environment Balance two important objectives—customer resolution and superior business resultsCreate team connection, provide feedback and development of the teamIdentify trends and prove them with dataEvaluate workflows and find ways for them to be more efficient and valuableLook for solutions to problems proactively and reach out to customers about potential issues before they occurTake ownership of issues and bring them to completionRefine and build new tools for providing excellent customer service more efficientlyWork alongside team serving customers while providing leadership and directionVisualize, articulate, and solve complex and uncomplicated problems and concepts and make decisions that are sensible and based on available information What You Should Already HaveAvailability to work nights and weekends Bachelor’s Degree or equivalent experience; 1-2 year experience in a customer service/call center environmentExcellent written and verbal communication skillsStrong organizational and project management skillsCRM system experienceAnalytical ability, strategic thinking, negotiating, timely decision making, functional/technical skills, knowledge of workforce management principlesWork experience in customer service management in a startupLogic-based thinking experience What We'll Set You Up WithCompetitive salary, based on experience A fulfilling, challenging adventure of a work experienceAn incredible team of hackers and hustlers