CUSTOMER CARE EXECUTIVE INTERNATIONAL PROCESS IN INDIA

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JOB DESCRIPTION:- Inbound Sales and Technical Support Specialists to help customers establish and enhance their online presence by providing web-based technical support, product information, first-rate customer service and Selling products and services as per customer needs. KEY SKILLS:- Customer service oriented in a high pressured environment Provide immediate Advanced Support via chat, and accompanying support via phone when necessary Must possess methodical and deliberate troubleshooting skills Exceptional attention to detail in troubleshooting and documentation Determine course of action based on extremely complex issues in a time-pressured environment, often with only a portion of the information needed to fully analyze the issue Multi-task multiple issues between customers ranging over Windows and Linux platforms in Dedicated and Virtual Dedicated environments Strong knowledge of internet technology Advanced Server Management Windows & Linux, Various Control Panels Advanced understanding of Wordpress development and troubleshooting techniques Experience Required: Accomplished experience selling and servicing technology products or services to small businesses and consumers is a strong plus Ability to deliver stellar customer service while troubleshooting a technical support call Meet or exceed expectations through a metrics driven performance standard. We want the best for you and for our customers Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs Knowledge of internet, social media and/or small business is highly preferred Excellent spoken and written communication and strong interpersonal skills to include proven rapport building and sales techniques DESIRED CANDIDATE PROFILE: Tech Graduates Any Graduate with prior technical expertise Candidate should have good knowledge about Computer Must be 18 years of age or older Candidate should have graduated Candidate should have excellent Interpersonal skills Open to work in rotational shifts, according to business needs Must pass Operations Validation Candidate should have all relevant documents

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