CUSTOMER CARE SUPERVISOR OPENING IN INDIA

Customer Care Supervisor Summary Manage associates to meet the needs of the business by demonstrating outstanding leadership and interpersonal skills. Responsibilities • Motivate team to achieve service goals through regular coaching. • Contribute to management team objectives through teamwork. • Ensure efficient performance of the agent group through balancing human and technical resources. • Contribute to ongoing improvement process. • Administer policies and procedures to assure consistency. • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities. • Execute disciplinary action when necessary. • Monitor, coach, and counsel representatives in an ongoing development process. Education • College degree or equivalent work experience Experience • Prior supervisor experience, preferably in a customer service or call center environment. Skills • Demonstrate the ability to work well with people, both internally and with the external customers. • Strong organizational, administrative and time management skills. • Prioritize assignments, follow-up to ensure task completion, and manage multiple projects. • Ability to make quick, accurate, and appropriate decisions. • Exceptional skills in keyboard and operating computer systems. • Proven success in motivation and leadership. Demonstrate the ability to successfully coach staff. Interview Venue-Head Office,rd floor, Shaan Brahma complex, Near Ratan Talkies Dagdu Seth Ganpati Mandir, Appa Balwant Chowk, Pune-. call for the details. From, HR snehal Mo: / •