CUSTOMER SERVICE REPRESENTATIVE (MALE & FEMALE) IN MUMBAI

Job Title: Customer Service Representative (Male & Female) Vacancy: 10 Experience: 1 to 2 years Qualification: Any Graduate Shift: Night Shift (Drop facility till door will be provided)* Location: Mumbai (Andheri West) Skill Set: Excellent Communication skill (verbal and written) • Major work is back office, data, Internet research related • Work directly with clients from all over the world • Effectively communicate with clients via telephone and email. • Work on excels, power point presentations, word documents. • Develop and maintain effective work relationship with clients. • Take accurate enquiry details from client. • Understand the work requirement of client and communicate effectively. • Maintain an effective tracking system of all enquiries. • Data research, data mining, data entry and use of CRM is a plus. • Provide a weekly schedule of planned activities to team leader. • Record, monitor and assess results of referred enquiries. • Represent company in a professional manner at all times • Candidate should be able to do inbound and outbound calling.