CUSTOMER SUPPORT EXECUTIVE FRESHER IN INDIA

Looking for Customer Support Executive. 1) Responsible for receiving, investigating and responding to all customer inquiries regarding products and services. 2) Troubleshoot problems and coordinate with service delivery team to resolve problems. 3) Interact with customers via phone, e-mail or online chat concerning relevant issues. 4) Online billing, order tracking. 5) Tracking and reporting of relevant customer care performance metrics. 6) Capturing and applying customer feedback. Skills required: 1) Excellent command over English, both verbal and written. 2) Good knowledge of computers, especially internet, MS Excel. 3) Positive attitude and customer oriented approach. 4) Proficient in MS Excel. 5) 1 to 4 yr exp. candidate preferred. timing-10am-8pm immediate joining