E-MAIL SUPPORT HANDLER- INTERNATIONAL BPO/KPO/CSR IN AHMEDABAD

Job description Job Openings for Web Chat Service Advisor (Semi Voice Process) For International Process Reputed BPO Organization at Ahmedabad Location. (Fluency in English Is Must) Position: Voice / Semi Voice Process (Web Chat & Voice) Qualification: Any Experience: Fresher to Experience Both Work Location: Ahmedabad Salary: For Fresher (12th Pass Or Under Graduate): Up To 15,000 /- Pm For Fresher (Any Graduate): Up To 18,000 /- Pm For Experience Candidates: Up To 28,000 /- Pm (As Per Your Experience & Depends upon the Interview) (Cab Service Provided In Night Shifts Only) Eligibility Criteria: Basic Knowledge Of Computers Good Typing Skills; Net Speed Should Be At Least 25wpm Relevant Experience Would Be Preferred (Customer Service) Should Be Willing To Work In Rotational And Night Shifts Excellent Communication Skills (Written And Spoken) Job Role: The Web Chat Services Advisor Role Requires Answering Customers’ Queries On Live Chats And On The Phone; Wherein Customer Service And Satisfaction/Delight Will Be The Main Objectives. The Role Will Also Require The Advisor To Be Good At Analyzing/Comprehending Customer Queries And Accounts, And Then Providing The Correct Resolution As Per Set Operating Procedures And Performance Matrices. He / She Should Be Able To Deliver According To The Set Productivity And Quality Standards And Targets. Description: 1. He / She Will Need To Provide Information Related To The Customer’s Account/Services And Processes Etc On Live Chats And Calls. 2. Will Need To Research (Real-Time) Information On Various Tools To Provide Accurate Information To The Customer. 3. Need To Maintain All Pertinent Data Related To The Customer Interaction. 4. Will Be Required To Handle At Least Two Chats At A Time, And Make Outbound Calls When Required. 5. Will Need To Ensure Utmost Customer Satisfaction To Be Able Perform And Fetch Good C-Sat And NPS. 6. Should Be Able To Deliver According To The Set Productivity And Quality Standards And Targets. 7. Will Be Required To Work On Numerous Applications And Systems At A Time. Regards,