EXCELLENT OPENING FOR "NON VOICE PROCESS!!!!!!!!!!!!!!!" IN INDIA

Dear Candidate, Greetings from Lane Consultancy Services, Urgent opening for NON VOICE PROCESS Job description enclosed below for your kind reference. Position Title: CSR/Sr. CSR Location: Chennai. Purpose of role: To handle queries/complaints of customers through inbound chat. Responsibilities: Prime-Individual KPI achievement, High customer satisfaction, Improve productivity and meet quality parameters. Education: 10+2, Any graduate. Professional Experience: Min of 1+ years of relevant experience in international chat support process. Key Competencies - Functional Excellent Typing Skills includes speed (35 wpm) and accuracy (90%) Comprehend and Respond to customer queries through chat Ability to multi-task managing multiple conversations simultaneously Manage customer time / responsiveness conversation Understand the metrics behind chat - CSAT, AHT, ASA. Attention to detail System skills Analytical skills MS Office Selling Skills Key Competencies Behavioral Must Have: Adhering to Quality and Compliance guidelines Customer first attitude Willingness to learn Withstanding Pressure Taking Ownership Physical Demands: Adjust to different time zones; Work in night shifts. Grade/Band Expected: 1A-1B/L PA. Source(Industry/Specific organizations): BPO Industry Only. Nature Of Role: Permanent. Skill set required: Excellent Communication Skills Immediate joiners are preferred Willing to Work in Night / Rotational Shifts Interview Rounds: 1. HR round, 2. Written Test, 3. Ops round and 4. Versant test (computerized Written English test). Contact person: Nithya Contact Number: . Regards, Nithya Gajendran HR-RECRUITER Mobile: +91 E-Mail: