EXPERIENCED CANDIDATE REQUIRE FOR THE POST OF ASH IN INDIA

ASSISTANT SALES HEAD (INTERNATIONAL BPO) Job Description To manage the day to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduct between Front liners and Management. To offer creative solutions Delivery of team sales, service level components, quality and productivity targets & indicators. Operational Management: Managing the floor, adherence to schedule. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Recommendations for product and process development based on customer feedback and analysis of the same. Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling and call center processes Own and Drive continuous improvement within the process through actively identifying such opportunities through Quality initiatives. Propagate positive teamwork across work groups & drive business results. Lead and drive team to provide support to sales teams Eligibility: Should have Good Communication Skills Must have Experience of relevant Process/Product, TL, Supervisor, Verifier, ATL operations, Outbound Sales for USA/UK/AUS or PROMOTIONAL PROCESS. Minimum 2 + years in any USA/UK/AUS PROCESS (Sales Or Up selling Process). Graduate/Post Graduate in Any Stream with experience of Min. 2 to 8 yrs in an International BPO. The role requires good commercial acumen, functional knowledge of MS Excel, communication skills. The person should be proactive, responsive to business requirements. Criteria: Minimum 7 years of experience as Assistant Sales Head Has to have experience in Outbound Sales Should have handled Revenue Generation Should have handled Team of Managers Benefits: Pick up and drop facilities 5 days working, rotational shift Salary: Rs 27K to 40K (ctc per month) Contact HR @ 9830933443, 9163139487, 9038762161, 9830933553, 9830531292,, 8697657486, 9883011122 Address: Maven Infotech Pvt.Ltd.(International BPO) Eco space Business Park Block 4A, 2nd Floor, Action Area New Town, Rajarhat Kol - 700-156