HCL TECHNOLOGIES JUNIOR ENGINEER JOB OPENINGS IN INDIA

Hi All, Greetings from OPTIMIZE INDIA BUSINESS CONSULTANCY...! Designation: Junior Engineer - Product Support COMPANY NAME: HCL TECHNOLOGIES Client: Telecom Client, UK (Voice Process) Job Location: Chennai Experience: 0 to 3 years - Both Fresher s and Experienced candidates are eligible Salary Package: 1.92 LPA 3.2 LPA Location: Chennai. Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate ( or previous year Passed outs) backlogs max 3 papers can also apply Job Description:- Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for BT Sports and TV Assist BT Customers over the phone, with Order Provisioning, Order cancellation, delayed orders, expedites, etc. Trouble shooting for Broadband related issues. Setting up wireless connection on Laptops and Desktops. Connectivity issues with ops Modem, Routers, Hubs and Switches. Dealing with network connectivity LAN, WAN and MAN. Checking the exchange line issues / outages / fixing appointment with the technician at UK. Skill set required:- Highly confident communicators with excellent interactive ability. Tailors tone and communication style to the customer s needs. Offers clear explanations. Demonstrable call control skills. Culturally aware with good inter-cultural skills. Crafts appropriate responses to customer objections and uses strategies to repair communication. Speaks standard business English in a neutral accent with no mother tongue influence Highly sentient. Ability to identify and respond appropriately to customer s emotions. A high level of professional integrity with a tendency to do the right thing. Tenacity in dealing with complex problems. An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision. Can identify non value add processes and practices. Able to articulate and champion more effective ways of working. Interview Venue: OPTIMIZE INDIA BUSINESS CONSULTANCY, NO: 14/5, VISWANATHAPURAM MAIN ROAD, KODAMBAKKAM, CHENNAI - 24. (NEAR RAGHAVENDRA KALYANA MANDAPAM) OPP GRACE SUPERMARKET PH: +91 , , , . If you are not interested, Please refer any of your friends. Don't miss this opportunities.... Thank You...