HIRING FOR TECHNICAL SUPPORT ASSOCIATES JOB IN KOLKATA IN KOLKATA

Being a part of the team and defining your role as a technical support associate and technical support executive, you must be efficient to understand and troubleshoot the customers concerns on call and offer them the company’s annual service plan and software to buy. You must be prompt in meeting the target by getting more conversions of sales. Job responsibilities: -Take Inbound Calls (US) associated with computers -Engagement of customers telephonic-ally to know about the computer related issues -Proper address of customer’s issues with windows laptops and MAC devices -Troubleshooting the issues instantly related to error codes or black screen As a part of technical support team, you are expected to: -Provide recommendation to get technical help with easy steps handling inbound calls -Convert a random caller to a permanent customer offering him immediate support through soft selling skills Job Details: -6 Working Days -Shift Timings: Night shift (US) 8:30 PM to 5:30 AM -Salary Credit Date: 10th of every month -Increment: After 6 months(based on your performance) -Referral and Joining Bonus -Unlimited Incentive -Spot Joining You are an eligible candidate for the post if: -You have 1 year of experience in International Outbound / Inbound tech process -Experience to take payments and pitch the plan with closing of a sale -Knowledge of troubleshooting technical issues related to computer, printer, broadband, Router, antivirus, Email issues, MAC etc -Experience in taking PPC Calls