HIRING QUALITY ANALYST IN MAC TECHNOLOGIES FOR SURVEY PROCES IN INDIA

Dear Jobseekers You are Viewing this For MAC Technologies Pvt.Ltd. Post: Quality Analyst Job Description: 1) Screening incoming and outgoing calls to ensure quality customer service, and adherence to the policies and procedures of the organization. 2) Provides feedback to assist in the creation of performance improvement goals and the development of training programs 3) should have knowledge of commonly-used concepts, practices, and procedures within a particular field. 4) Relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision 5) Attend call calibrations 6) Bring in necessary changes to the process and constant updates of call center core process ** Shift Timing: 12p.m 9 p.m ** Salary: 12k ** Skills: Good Communication skill means the ability of listening, writing and speaking effectively. One important requirement for this skill is the efficiency means that meets the goal-setting. ** Flexibility: This skill requires the ability of controlling multiple assignments and tasks in which you can identify their important level then decide which should be done first, which should be last. You also need to adjust the tasks to suit with real condition and assignments. ** Qualification: Undergraduate/ Graduate Should be below 30 years of age Should have worked in International BPO (outbound) as a QA. *** ADDITIONAL BENEFITS: Salary 5th of every month Salary hike after every 2 month PF,ESI Facilities We provide payslip,offer letter,joining letter Sunday fixed off. Excellent work atmosphere No rotational shift No Night shift No employment Bond Contact at the below given number: Paromita (HR Executive) - Email: