JOB OPENING FOR PROCESS TRAINER IN INDIA

Standardized and organized training modules, digital folder structure (Sharepoint) and naming conventions across Global Shared Services Training. Managed knowledge transfer, material development and training delivery of 54 global migration projects by a staff of 18 consultant trainers and 20 overseas AIG trainers. Developed and deployed global skills matrix program across global enterprise. Created, refined and delivered new hire on-boarding program across global centers. Collaborated with quality team and management across site to identify operational deficiencies and develop Lean, solution oriented, measureable training. Delivered dynamic trainings sessions (customer service, soft skills, process training, refresher training, etc.) across the enterprise to a diverse learning audience. Ensured effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities.