OPENING FOR QUALITY ANALYST IN INDIA

To provide support to Operation team to meet and sustain client targets by providing accurate & timely analysis. Strong ability to barge calls, call monitoring, process monitoring. Timely feedback to agents. Variance reporting. Ensuring implementation of action plan. Tracking compliance of corrective actions. Continuously improving process performance metrics. Ensuring key issues related to process is reported and corrective action are taken from client side. Ensuring compliance to monitoring and feedback process by Meeting audit targets. Ensuring low variation in calibration. Ensuring continuous improvement in the scores of all quality metrics. Should have thorough knowledge of people management, team handling responsibilities. Required knowledge of computer and expert in Microsoft Office (Excel, Word, and PowerPoint).