Analyst customer support desk

Dear Candidates Greeting of The Day Job Description NexusGro(India)Pvt Ltd.invites application for various domestic and international airlines at Delhi, IGI Airport for Customer Service Associate Profile - Airport Ground Staff Eligibility Criteria: 10+2 or Above Good communication skills. Pleasing personality. Willing to work in Rotational shifts. Other Job Details Salary Package - Best of Industry Shift Timings - Rotational Job Location - Indira Gandhi International Airport, Terminal 3 Cab facility only for females. Travelling allowance will be given to Male candidates. Interested candidates with desired profile and matching requirements may walk-in for interview with their updated resume and passport size photograph. Venue -Nexus -SCO-, Sector -35 B CHANDARH() Interview Details - Monday to Friday Time 12pm to 4pm Thanks and Regards NexusGro(India) Pvt Limited Visit Us-www.NexusGro.Com(Again On Working) Contact (HR Desk) - - Job Description Send me Jobs like this NexusGro(India)Pvt Ltd.invites application for various domestic and international airlines at Delhi, IGI Airport for Customer Service Associate Profile - Airport Ground Staff Eligibility Criteria: 10+2 or Above Good communication skills. Pleasing personality. Willing to work in Rotational shifts. Other Job Details Salary Package - Best of Industry Shift Timings - Rotational Job Location - Indira Gandhi International Airport, Terminal 3 Cab facility only for females. Travelling allowance will be given to Male candidates. Interested candidates with desired profile and matching requirements may walk-in for interview with their updated resume and passport size photograph. Venue -Nexus -SCO-, Sector -35 B CHANDARH() Interview Details - Monday to Friday Time 12pm to 4pm Thanks and Regards NexusGro(India) Pvt Limited www.NexusGro.Com Contact (HR Desk) - -,

HGS-IN/Template/HR-ER/-Ver 1.0 Page 1 Competencies Key Parameters Think Strategic (a) Big Picture Perspective: Is able to understand the impact of individual performance to meet / improve own targets (b) Business Acumen: Demonstrates basic knowledge and ability to use various applications / tools related to the function / engagement At an individual level complies with do's & dont's of policies, procedures& regulation as applicable to the engagement / function Is aware of metric applicable to the role Has the basic knowledge of policies, procedures and regulatory compliance Drive Results (a) Planning & Organizing: Maintaining TAT Understanding and adhering to quality standards Maintain all Hygiene and Process Metrics (b) Directing & Monitoring NA (c) Accountability Acquiring knowledge & skills of related areas of the process Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks. Update oneself to changes in product on a daily basis. Average Handling Time (AHT) target to meet as per process (d) Problem Solving & Decision making NA Partner with Customers a) Relationship Building Ensure Customer is satisfied on all transactions & they are given quick resolutions Escalate Long Pending Issues of Customers to supervisor / appropriate Desk Give Correct and Complete Resolution to Customers on all transactions to avoid Repeat contacts by Customers. Be Polite with all Customers b) Passion for excellence Adhering to the KPI, and understanding Quality & Auditing parameters Sub-Process Name: Equivalent Grade: DS1 Role: Associate HGS-IN/Template/HR-ER/-Ver 1.0 Page 2 Provide First Time Resolution [FTR] on all transactions High level of integrity Ensure Customers Account Information is not compromised Zero Fatal Error (FE) Lead People a) Managing Self Understand the company policies and adhere to it diligently, basic professional standards and established procedures, policies before taking action and taking decisions. Adhere to attendance and punctuality norms Assumes responsibility for work activities and coordinating efforts b) Inspiring others / Managing teams Mentor & coach new members of the team based on requirement Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Desired Knowledge, skills and abilities Possess basic Contact Center operations knowledge Good reasoning and analytical skills Able to communicate fluently in the language required for transaction Typing skills as required by the process Active listening skills Passion to learn Influencing skills Ability to comprehend the customer requirement well Desired qualifications (including certifications) Under-Graduates / Graduates Desired years of experience 0-1 year Internal Customers, if any N/A External Customers, if any Customers

Dear Candidate Greeting of the Day Job Description NexusGro(India)Pvt Ltd.invites application for various domestic and international airlines at Delhi, IGI Airport for Customer Service Associate Profile - Airport Ground Staff Eligibility Criteria: 10+2 or Above Good communication skills. Pleasing personality. Willing to work in Rotational shifts. Other Job Details Salary Package - Best of Industry Shift Timings - Rotational Job Location - Indira Gandhi International Airport, Terminal 3 Cab facility only for females. Travelling allowance will be given to Male candidates. Interested candidates with desired profile and matching requirements may walk-in for interview with their updated resume and passport size photograph. Venue -Nexus -SCO-, Sector -35 B CHANDARH() Interview Details - Monday to Friday Time 12pm to 4pm Thanks and Regards NexusGro(India) Pvt Limited www.NexusGro.Com Contact (HR Desk) - -,

EP Software Technologies ,Sree Kumaran Salai,Avinashi Road, Civil Aerodrome Post,Coimbatore – Contact (Desk): / Contact Person: Poomozhi(HR Team)

Dear Candidate, Huge Openings for TOP BPO MNC's - Customer Support (International Non Voice). HIRING FOR MULTIPLE INTERNATIONAL BPO CLIENTS.... LOOKING FOR IMMEDIATE JOINERS. SHOULD BE FLEXIBLE WITH ROTATIONAL SHIFTS... Contact: HR Brindha - 73582 AND 32554 Email ID: gsbrindha2021@gmail.com Education: HSC - any Graduation Shift: Rotational Shifts for Male / Day Shift for Female Salary: 12 k- 14 k (Fresher) Designation: customer Support Analyst / Process Associate/ customer Advisor Benefits: Salary will be increased after training Period. Thanks and Regards, Ms. Brindha HR

Here’s a guide to DeskXpand SMB Customer Support Software. DeskXpand is a one-stop solution packed with multiple customer-centric features that help businesses deliver better customer services

Company Name: Redbus Company Profile: RedBus, also known as redBus.in, is India s biggest online bus ticketing company.[citation needed] The company also sells tickets through offline outlets. It has offices in Ahmedabad, Bangalore, Chennai, Coimbatore, Delhi, Hyderabad, Mumbai, Pune, Vijayawada and Visakhapatnam. Company Website: www.redbus.in Job Description: Job Designation: Customer Support More Walkins HP Hiring For Freshers as a Analyst Job Description: Preferably a graduate Can look at 10 + 2 if they have relevant work experience. 0-4 Years of Experience in a domestic Inbound Call Center Candidate should be very fluent in speaking English, Hindi & any 1 South Indian language (Tamil, Telugu & Kannada) Excellent communication (oral & written), interpersonal skills. Self-motivated and flexible to work in shifts (only morning and evening shifts) Should have negotiation skills to deal with different kinds of customers and different situations. Candidate should be very fluent in speaking English, Hindi & any 1 South Indian language (Tamil, Telugu & Kannada) Job Location: Bangalore Salary: Best In The Industry. Educational Qualification: Any Graduate Experience Required: 0 4 years Apply Mode: Walkin Important Dates: 28th to 31st July Walkin Dates: 28th to 31st July Walkin Time: AM to 1:00 PM Walkin Venue: redBus No. rd Main, 7th Cross, Domlur Layout, adjacent to Hyundai service center, Bangalore, Karnataka .

Inbound customer service experience/Flexible to work in shifts Friendly personality and team player Computer literate Good communication skills and telephone manner Confident, self-motivated Knowledge of the IT industry is an advantage Functional Area: Technical Support / Help desk Industry: IT - Software Job Location- Delhi Industry Type - IT/BPO/Telecom Salary As per Industry type Thanks Regards

Greetings! From TalentFirst HR Consulting Pvt Ltd, SPOT OFFER LETTERS FOR FOLLOWING MNC'S 1)CONVERGYS PROCESS: MICROSOFT (TECHNICAL) ELIGIBILITY: BSC,BCA,BA With good Technical Knowledge can apply BE, BTech with min 6Months exp can apply Salary: 12 to 17k + Incentives 2)INFOSYS PROCESS: BT (BRITISH TELECOM) EDUCATIONS: BA / BSc / BBA / BBM / BCom / BCA / BIT / BTech / BE / BHM / Diploma (after 10+2) SALARY: 12 TO 15 + INCENTIVES CALL RIGHT NOW ON FOR SPOT OFFERS Thanks & Regards, Babu Neeruganti | Sr Executive - Talent Acquisition | TalentFirst HR Consulting PVT LTD | Desk: 080 | Mob:

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Benefits Incentives on target Achievement 5 Working Days (Sat-Sun Off) Salary: 13,000 to - 35,000.00 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com

We are hiring Freshers to a walkin interview for positions of CCE for International Survey Process. Way2career Pvt Ltd, a leading International BPO, incorporated in as an Entity. Job Description: Industry: BPO / Call Centre / ITES Role: Customer Care Executive SUN Fixed Off ON THE SPOT OFFER Eligibility Criteria: * 0 to 4 Years of Telecom and Networking experience in a technical support/help desk environment. *Fluent in English. * Class 12 appeared/Pass/Undergraduate/Graduates. * Working knowledge of Basics of computers * Minimum 18 years of age. BENEFITS *Offer letter, Joining Letter, will be given. *Congenial atmosphere with mutual Cooperation. *No bonds. *No Charges. Walk-In Venue Details: Date: 4th Nov to 11th Nov- Timings: am to 4:00 pm Venue: Way2Career B-44, Ground Floor, Noida, Sector-59. Documents: 1 updated resume, 1 passport photograph. Contact Person: Priyanka Tawar (HR Executive) Contact:

Job Data Analyst (Fresher)Inviting freshers with good aptitude and communication skills in any of the disciplines B.Com,BCA,B.Sc(IT), B.Sc (CS), MCA, M.Sc (IT), B.E (IT), B.E (CS) If you are a proactive person with a strong communication skills, customer service focus and sharp logical aptitude, and want to be part of a growing organization this could be your next long term role.We are conducting a walk in interview process for the position of Job Data Analyst on 15th April to 30th April (Mon-Fri). Time slot: Between 11 am – 4 pm Venue details: Propellum Infotech Pvt. Ltd 301 Wing B Times Square Office, Andheri Kurla Road, Andheri East Mumbai .Landmark: Barbeque Nation.Please find below the job description and other details:As part of a high performance team, the Job Data Analyst configures and manages the data processing for different job boards {includes crawling (spidering), classification and data purification} Requirements: Must have excellent verbal and written communication skills and flexibility.Ability to manage priorities and the ability to interact with all levels within the development organization.Knowledge of XML, HTML and SQL would be an added advantageExcellent analytical skill and logical reasoningPreferred Qualifications: B.Com,BCA,B.Sc(IT), B.Sc (CS), MCA, M.Sc (IT), B.E (IT), B.E (CS) Responsibility:Work closely with development, customer support, product management, and various other teams to deliver high-quality job data.Interact with Software team for processes and enhancements in the software.Responding to customer issues through phone and email.Require to work in shifts

Technical Support Jobs in Delhi As a technical sales or technical support individual, you shall also be able to assess each employee's IT knowledge levels. This will help you assess if the other person needs some guidance or not. If as a technical sales expert, you are a logical thinker, have good analytical and problem-solving skills, and have the up-to-date technical knowledge and deeper understanding of the software, gadgets, and types of equipment used by customers, you will be valued for your expertise as a strong technological individual. Contact Us: 9540970000 Visit Us: https://www.standardsservices.com/tech-support-job/ Job Requirements • Participate in inbound and outbound calls. • Need to make callers understand the basic computer system. • Carry out sales when everything is explained. • Take payments in International Gateway. • Maintain regular sales reports. • Maintain cordial relationship with clients. • The applicant should have an excellent problem-solving attitude and ability to work as a team. • He should be logical, attentive towards detailing and other technicalities. • Candidates would be in contact with clients and organizations, so they should have great communication and understanding skills. • Should be able to prioritize workload and listen. • Make sure to prioritize workload and think logically to resolve customer queries and problems. • Sound knowledge of software and operating systems. Majorly, a technical support agent has to fix issues associated with forgotten passwords, viruses or e-mail problems. These tasks of diagnosing the hardware and software issues or solving other technical problems either over a phone call, tutorial videos, or live demo come within the focus areas of the technical support desk. Technical Support Jobs in Delhi NCR, with Standards Services Standards Services has been sourcing manpower to companies and clients as per their requirements and business needs. Currently, we have openings for the position of Technical Support and we are currently looking for qualified individuals who are technically sound and have expertise in the field of Information & Technology. Duties of a Technical Support agent • • Responsibilities of a Technical Sales agent are too many, with the primary ones being: • • Having an eye on detailing. • • High concentration and commitment to work. • • Handling a high range of technical activities from different customers. • • Troubleshooting and customer service. • • Advising solutions to customer queries. • • Keeping comprehensive logs of customers and analyzing the frequency of their problems. • • Updating documents for customers who are habitual of following guides and technical support help-books. • • Spotting common trends, errors, and faults while analyzing customer problems. • • Good interpersonal and customer care skills are mandatory. • • Ability to maintain accurate records keeping. A Technical Support Worker primarily monitors, maintains and analyzes all the issues associated with computers and networking systems. Generally, technical sales agents/experts are qualified and learned individuals who have an understanding of the technicalities of hardware and software. • People usually perceive tech support career as an ideal launch pad of their future but they should know that with time, technical skills need grooming, learning and skill set. • Besides, as a career option, Tech Support jobs as careers are advanced and preferred by people who have great IT knowledge and interest. It is a lifeline that you provide your customers by resolving the troubleshoot problems, doing software fixing and directing your users/customers with an easy-to-follow tutorial. Customer retention is the motive behind people choosing business success. • For queries related to Technical Support, visit our Tech Support Page: • You can also reach us at 9540970000. • Visit our website: www.standardsservices.com • Or drop us a mail at show contact info • To know about Tech Support Jobs, send updated resumes: show contact info

Warm Greeting from "HINDUJA GLOBAL SOLUTION"..!! Great opportunity for BPO professionals..?? Huge openings available for TEAM LEADER / QUALITY ANALYST / TRAINER in Voice outbound process..!! DIAL-+91- Please find the below job description for our domestic / international openings for TEAM LEADER / QUALITY ANALYST / TRAINER position. International / Domestic Process: - Type of program: Customer Support / Technical Support (Outbound Voice Process) Qualification & Experience: - PUC / Diploma / Graduate / PG With BPO Experience. - Minimum 2 of Experience is mandatory in Sales (Outbound). Requirements: - Excellent Communication skills in English both written and verbal. Package: - For QA / Sr.QA: Upto 3.5L PA - For TL / Sr.TL: Upto 4L PA - For Trainer / Sr. Trainer: Upto 4L PA Shifts: - Predominantly Day shift Round of interview: 1. HR round 2.Manager F2F Walk in B/W: A.M- 4.00 P.M (MONDAY -FRIDAY) Interview going on daily basis…!!!! VENUE  HINDUJA GLOBAL SOLUTION Ground Floor, AMR TECH PARK, Jam Cracker Building, Behind IBIS Hotel, Bommanahalli, Bangalore- THANKS & REGARDS, RAAJ Sr. EXECUTIVE - TA

Designation:- Technical Support Engineer - Level 1 & Level 2 (Voice Support) Roles and Responsibilities:- You would be engaged in technical troubleshooting for internal and external customers. Engaged in handling calls of Enterprise & different business units (Internal & External) Provide World Class Customer Service. End to Transaction of Reports. Need to maintain Accuracy in Reports. Ability to work effectively in a team environment Pleasant, professional, and courteous personality Excellent verbal and written communication skills Strong administrative skills: organized, efficient and versatile Strong customer service approach to dealing with people at all levels internal and external Skills:- Rotational Shifts Graduates fresher s with excellent communication skills. Undergraduates with min 6 months Call Center Experience 0-5 year s exp. Immediate joiners. Additional Information:- N/A Key Words: Voice, Technical Support, Tech Support, Service Desk, IT Helpdesk, Helpdesk, Networking, B2B, Technical Support Engineer, TSR, TSE, TSO, Engineer, Fresher, Call Center, BPO, Callcenter, Customer Support, Fresher. Questionnaires: N/A Interested people please revert with their profiles at or call Swetha