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" Join ServiceNow Training in Chennai @ Kyros Technologies ServiceNow offers the following services and benefits. On-demand IT Service Management and IT governance functions Guaranteed performance, availability, and continuity of service Data confidentiality and data integrity. About Course : This course gives candidates a combination of instructor-led lecture and hands-on experience implementing cloud-based ITSM platform. training course covers the underlying architecture, technical components, implementation planning considerations, and implementation tasks essential for a ITSM implementation project. Along with implementation tasks and details, this course provides a detailed overview of mandatory dependencies, enabling candidates to understand the entire scope of a ITSM implementation project. Through lecture, demonstrations, hands-on exercises, team activities, and classroom discussions, candidates gain an understanding of the scope of a ITSM implementation project, including: implementation tasks, ITIL/ ITSM processes, configuring the UI and out-of-box applications, setting up Self-Service, managing Service Catalog, managing Tickets (Request, Incidents, Change and Problem) along with Knowledge Base, setting up and maintaining users, adding CIs (Configuration Items) to the CMDB, customizing messages and prompts, using workflow, reports, BSM (Business Service Map) and email notifications, integrating with legacy systems, LDAP and external web-services, and running Mid server (Discovery.) Understand business value-add of ITSM platform Gain an overview of the implementation tasks for ITSM platform Configure and Manage CMDB Using Workflows and Notifications Configuring and using Knowledge Base Generating BSM Maps and reports Integrate Service-Level Management (SLM) with Tickets ECC Queue Managing roles, groups and users Integrate with or Migrate from other ITSM applications Audience: o Functional Owner, Administrators and Implementers o Any Programmers o DataBase developers/administrators o Testing professionals o Enterprise Resource Planning professionals o Customer Relationship Management professionals o Business Intelligence professionals o Business Process Management professionals o Middleware tool consultants professionals o Any degree Freshers o HP Service managers professionals o BMC Remedy professionals o Computer Associates Service Desk Managers professionals o IBM Smart Cloud Desk Engineers professionals o ITSM/ITIL professionals o Ticketing tool Professionals o Business Analyst/System analyst Course Objectives: Explain key features and benefits. Understand core applications and modules. List the high-level setup steps for the mandatory dependencies. Understand the high-level process involved in implementing ITSM platform (post-mandatory-dependency-implementation) Describe how the out-of-box Self-Service Application pages display. Describe options for configuring Self-Service Application Initial Landing Pages. Explain how to verify the initial implementation. Describe which major ITIL/ITSM features are supported by, including multi-currency price list support. Create a basic request, move to change and problem, and create a knowledge-base entry. Explain the source of ticket types used in Create and maintain SLAs. Create and maintain Service Catalog. Describe the main features and functionality of Applications ALL ABOUT ServiceNow @ Kyros Technologies 1. Training with the most experienced trainer working in Top MNC's 2. Course content is designed to match with most of the MNC Companies requirements 3. Flexible batch timings (for week days /weekend). 4. Low Cost and Quality Training Training Options: Class Room Online Corporate Crash Course Training Options: Class Room Online Corporate Crash Course For course contents and duration please visit our website. Contact Us: Kyros Technologies New No:28,old No.32,2nd Main Road, Kasturibai Nagar,Adyar ,Chennai – 600 020 Land Mark: Near Adyar Ambika Appalam Signal / Above Central Bank of India / Near Kasturibai Nagar Railway Station/ opp To Nilgris ,KFC Mail Id: Website:,, Phone: 044 65152555 Mobile: 9600116576 "
Chennai (Tamil Nadu)

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