Delivery operations team leader

description: wanted for Delivery Operations Team Leader Company: EDM SOFTWARE SOLUTION Location: Coimbatore, Tamil Nadu, India Description: Qualification: any basic graduation EDM SOFTTECH SOLUTIONS PVT LTD COMPANY COIMBATORE 9791684242 Job Description: Job brief E-Commerce Operations Leader role is responsible for managing the company's overall operations and logistics strategy in order to maximize the process efficiency and productivity, and ensure that the management of supply, demand, purchase, inbound and last mile logistics, warehouse, and the planning and scheduling of relevant operational activities. Salary: attractive salary will be offered by company based on your profile Language: English is Mandatory Duty Hours: Normal Hours Skills: Proficient computer skills. Excellent communication skills. Strategic thinking. Problem solving and decisions making skills. If you are interested kindly send your updated CV or contact us for more details THANKS AND REGARDS EDM SOFTTECH SOLUTIONS PVT LTD COMPANY COIMBATORE Contact: 9791684242

Position Open for Team Leader for Outbound Tech process at Salt lake city(Sec-V) Shift- 1 pm to 9 pm & 9.30 pm to 6.30 am(Opening for Both Shift) Salary- Negotiable. NOTE-PROSPECT MUST HAVE AT LEAST 5 TO 6 MEMBERS WITH HIM/HER. Further Details Call S.Chowdhury(HR) PH-7890561571

Delivery of team,service level components, quality and productivity targets & indicators People Management, as well as staff development Operational Management: Managing the floor, adherence to schedule Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call

We are looking for Team Leader Who: Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Provide the team with a vision of the project objectives Motivate and inspire team members Coach and help develop team members; help resolve dysfunctional behavior Facilitate problem solving and collaboration Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed Manage the flow of day-to-day operations Attend meetings, trainings

REQUIRED Team Lead for Operations, Candidates with 2-3 years Experience in Handling Collection Process is Preferred, all buckets, Banking collection process is added advantage, Good communication skill, responsible for handling End to End Operations, Work Location: Banaswadi, Attractive Salary and Incentives. Job Type: Full-time english / kannada or hindi Salary: 22,000.00 to 28,000.00 /month (take home) contact 9611290812

About Aasaanjobs.com: Aasaanjobs.com is a recruitment company for entry level and mid-level jobs in the country. We are in the process of creating a digital identity for millions who play such a crucial role in the ever expanding service industry of the country. The company envisions creating a consumer brand where hiring should be as convenient as ordering products online. The company is focused on disrupting the extremely frictional recruitment industry by making the process quick, convenient and smooth for all the collaborators. The playfield is a multi billion dollar domestic market and an even bigger international market which is looking for meaningful consolidation. Such a consolidation would ensure that people are not haggling with sub-standard products but are being offered a delightful one. Started in , the team is composed of young, energetic and highly motivated IIT Bombay alumni, coming from different professional backgrounds. Position Description: Providing direction, instructions, and guidance to a group of telecallers for the purpose of achieving a certain goal, in this case it is defined as closure. Duties: Provide team leadership and coaching: Provide the team with a vision of the project objectives Motivate and inspire team members Coach and help develop team members; help resolve dysfunctional behavior Recognize and celebrate team and team member accomplishments and exceptional performance Training the team regularly Study the current processes; and advise to improve the same Coach team members for seamless introduction of changes in the system Focus the team on the tasks at hand: Distributing the work to the team properly Analyzing their daily performance Achieve overall target of the company on a daily basis Reporting: Send daily reports to the manager Escalate issues which can’t be resolved by the team. Expectations Shows success and motivation as an individual contributor and is a good team player who can learn best practices of working together. Should consistently demonstrate ability and commitment to deliver major initiatives from beginning to full deployment in a timely manner to aid firm growth and self development. Should be fluent in English, Marathi and Hindi (verbal and written). Should be proficient in MS Office Suite and other common computer applications. Should learn and contribute to our vision, our mission, our team and our operations. Educational & Professional Qualification: Graduation in any field Industry Experience: Minimum 2 years of experience in a similar role. Should have prior experience of managing a team.

Job Description- 1. Responsible to handle team of 10-20 associates. 2. Should be able to maintain and achieve SLA's. 3. Preparation of weekly roster and manager overall operations. 4. Handling escalations related to Motor Insurance, health insurance products, hospitalization, claims processing & policy issuance. 5. Providing resolution to customers' complaints & grievances. 6. Maintaining the AHT for the process. Candidate should have the following- 1. Excellent knowledge of Motor Insurance, Health insurance business & related products 2. Should have good communication skills 3. Should be a graduate / under graduate 4. Min 3 Year to 5 Year Exp Interview Date- Mon to sat Interview Time- 10am to 4pm Interview Venue- Galaxy Risk Insurance Broker Pvt Ltd B-8, Mayapuri Ph-1 Above DD Motor Workshop Behind- Metal Forging Ind. Near By Golden Gate Banquet Hall Pin code- 110064 Phone Number- 9599781401 Email Id- exec_hr@getmycover.com http://www.getmycover.com/

NOON -SAUDI ARABIA [A Leading online store (E-Commerce) in Gulf Countries] Client Interview AT CHENNAI January 2021. Note: Shortlisted candidates only allowed for client Interview. 1) TEAM LEADER (QTY 100) SALARY - SAR3500 SAR5500 Specification: Qualification Any Degree with fluency in English & Hindi. Age Limit 22 to 37 Years Job Description: Must be able to handle sorters, Scanners, Delivery Drivers etc., Must have prior experience in E-Commerce, Logistics companies like Amazon Flipkart, Jabong, Swiggy, Myntra etc... Must have excellent leadership skills and must be an excellent team player. 2) WAREHOUSE SUPERVISOR (QTY 75) SAR 5500 SAR 7000 Specification: Qualification Any degree with fluency in English & Hindi Age Limit 24 to 40 Job Description: Must be able to Handle the overall team of Skilled, Semiskilled labor, Delivery Associates, Team leaders Etc. Must be able to handle, Manage and Supervise the Hub Operations assigned By the company. Must have prior experience in E-Commerce, Logistics companies like Amazon, Flipkart, Jabong, Swiggy, Myntra etc... Must have excellent leadership, Management and Supervisory skills and must be an excellent team player. Must be able to send the Daily Delivery and Hub Performance reports on a daily basis. SEND YOUR C V babaswjob@gmail.com, CALL SIVAKUMAR +91 9952608796

CPW 8377875859 Team Leader - Pre Verification Team/ Data Entry Team (Operations) CPW 8377875859 Team Leader - Pre Verification Team/ Data Entry Team (Operations) CPW 8377875859 Team Leader - Pre Verification Team/ Data Entry Team (Operations)

Job Description: Looking for candidates strong in Operations & Team Management for the "Team Leader Customer support-Operations" role. Company: Flipkart Qualification: Any Graduate Experience: 3 to 8 yrs. Salary: P.A No of Openings: 7 Details of the role as under. Overall Experience: 3+ yrs Relevant Experience: 1+yr of TL exp on papers (Experience as a Team Lead in BPO Operations for Inbound/Outbound, Voice, Technical/ Non-Technical process only entertained). Experience in daily operations & team management Work Location: Ozone Tech Park, Garvebhavipalya, Bangalore Education: (Diploma)/ Graduation/ PG Workdays: 6 days-Rotational Work timings: Rotational shift Language Proficiency: English & Hindi Immediate Joinees preferred Cab facility avaialable (Paid benefit) Overview of the role: Must posses Customer Service Attitude, Mentor and develop the team, Responsible for Teams performance on operational Metrics Preferably from BPO background, Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, RAG analysis, Maintaining SLA, Attrition management Etc) Handling Escalation calls of Customers and confirming Customer Satisfaction, track & ensure closure of complaints. Strong Rapport building skills with Team amp; stakeholders, ensuring less attrition in the team Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective To effectively manage Contact Centre operations for constant performance achievements. Contributing as a revenue Generator for the given project. Identify relevant training needs of agents; ensure effective implementation. Interface with IT/HR/ Training/Quality inorder to improve the teams Performance Venue: Flipkart Internet Pvt. Ltd. No., Ozone Manay Tech Park(Ozone Group), 7th Floor, Garvebhavi Palya, Hosur Road, Bangalore - Landmark: 3kms from Silk Board, Near Oxford Institution, Opp. Nandi Toyota Showroom(2nd one)---Kudlu gate.

Job Description - Team Leader Location- Okhla, Delhi Roles: We are in the business of finding people happiness and consequently somebody who is jovial, mature, result -oriented and cares deeply for our customers will be able to succeed in this role. The team lead is responsible for Supervising, motivating and monitoring team performance. Responsibilities: *Must posses Customer Service Attitude *Mentor and develop the team *Responsible for Teams performance on operational Metrics *Effectively manage shift operations *Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc) *Handling Escalation calls of Customers *Track Customer Satisfaction & ensure closure of complaints *Strong Rapport building skills with Team & stakeholders, manage attrition in the team *Evolve more effective work process for improving customer interactions *Constantly monitor & review performance metrics for achievement of objective *To effectively manage Contact Centre operations for constant performance achievements *Identify relevant training needs of agents & ensure effective implementation. *Interface with IT/HR/ Training/Quality in order to improve the teams Performance Requirements: *Bachelors Degree *2 years experience developing the above skills. Experience must include tele-marketing job. *6 months experience as Team Leader in a domestic call center *Fluency with general desktop productivity software *Familiarity with web technology and comfortable with the Internet. *Very strong verbal communication skills and writing skills. *Clear diction and clarity in speech *Extremely detail oriented and ability to organize. *Problem-solving ability & creative - out of the box thinker *Should be familiar with effective objection handling *Fluency with general desktop productivity software salary: - 22k to 30k,

Call Center Team Leader Fluency in the following languages required: English Job Schedule: Full-time Description Dimension & Scope: • The Team Leader Customer Care role is the first supervisory level position in the Team Leader career path. • This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment (60%). • Individuals are committed to continuing personal and professional development through mentorship; on-line courses and on the job training (25%) while maintaining phone skills (15%). • The Associate Team Leader will be effectively using various tools; running reports; demonstrating leadership through acknowledging the fair and consistent application of policies while demonstrating a variety of coaching styles and techniques. • This position will have up to direct reports. Principal Duties and Responsibilities: • Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.. • Demonstrate teamwork by supporting and assisting other Team Leaders as necessary. • Demonstrate the Convergys culture through both behavior and attitude. • Effectively use business standard oral and written communication skills on a daily basis. Using developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc. • Demonstrate flexibility by working varying shifts and responding to unanticipated events. • Oversee transportation issues where present. • Maintain phone skills while applying knowledge to day-to-day project experiences. • Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements. Education & Professional Certifications: • Bachelor's degree in related field from a four-year college or university with zero to three years related experience; or Equivalent combination of education and experience Candidate Profile: • "Modeling the Way" by setting positive examples of behavior and attitude for program level activities. • Proven time management skills • Excellent customer service and support skills • Able to work well under pressure • Exhibit professional demeanor • Strong written and oral communication skills, including presentation skills • Able to work a flexible schedule • Experience with providing and receiving coaching and feedback • Able to multi-task • Good planning, organizing and problem-solving skills • Able to encourage, motivate and provide recognition • Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel • Interview Venue-Head Office,rd floor, Shaan Brahma complex, Near Ratan Talkies • Dagdu Seth Ganpati Mandir, Appa Balwant Chowk, Pune-. • call for the details. • • • From, • HR snehal • Mo: /

We have Urgent Openings for Team Leader Company Name: Easiya Info Media Services Job Profile: Team Leader No.of Openings: 10 Experience: 2 to 5 years Qualification: Any Degree (UG,PG) Salary: Negotiable [As Per Company Norms] Preferable: Male/Female Shift: Day Shift Job Description: • Minimum 2 to 5 years Experience from sales & Marketing like Yellow Pages, Concept Selling, Space Selling. • Develop a Strategy the team will use to reach its goal. • Provide any training that team members need. • Communicate clear instructions to team members. • Listen to team member’s feedback. • Monitor team member’s participation to ensure the training they providing is being put into use, and also to see if any additional training is needed. • Manage the flow of day to day operations. • Create reports to update the company on the team’s progress • Distribute reports to the appropriate personnel. Preferred Skills: • Proven track record in sales • Proven track record in sales training and sales coaching. • Excellent time Management skills. • Excellent soft skills-Listening, Motivating, Communicating • A strong sense of leadership and inspiration Walk in: to Interview Time: am to 5.00 pm

Working as a team leader is all about organisation, delegation, management and performance monitoring. Effectively, you could work as a team leader in any industry. After all, every single team of employees needs a shove in the right direction from time to time. Team leaders oversee projects and supervise the day-to-day operations of their team, making sure everyone is pulling their weight, distributing the workload evenly and that motivation and performance levels are maintained. Whilst many team leaders may occasionally get stuck in alongside the rest of the team, the core part of their job is all about coordinating the team, delegating tasks and managing junior personnel.

Dear Candidates GREETINGS FROM "STRAIGHTWAY INNOVATIONS" THERE IS AN EXCELLENT OPENINGS FOR " Assistant Manager - Operations ", Team Leader-Outbound, Process Trainer, Quality Analyst, HR Executive IN TOP MNC'S IN BANGALORE!!! 1. Assistant Manager - Operations Qualification: Graduates/ Diploma 5 +years of Experience as a Asst Manager - operation in Outbound process.6 days per week (Sunday Week off) Experience: 3-4 year experience as TL/ 1 Year Exp as an AM - Ops Salary: 30k to 40k CTC/Month 2. Team Leader Qualification: Graduates/ Diploma 3 +years of Experience as a TL in Outbound /inbound/ semi-non voice/ semi-voice process. Experience: 1year experience as TL Salary: 16k to 25k CTC/Month 3. Process Trainer Qualification: Graduates/ Diploma 3 +years of Experience as a Process Trainer in Outbound / inbound process. Experience: 1year experience as Trainer Salary: 20k to 25k CTC/Month 4. Quality Analyst Qualification: Graduates/ Diploma 3 +years of Experience as a Quality Analyst in Outbound / inbound process. Experience: 6 Months to 1 year experience as Quality Analyst Salary: 16k to 22k CTC/Month 5. HR Executive Qualification: Graduates/ MBA with 2+years of Experience in Hiring Candidates Experience: 1year experience as HR Executive any leading BPO Salary: 15k to 20k CTC/Month Working Hours: 6 days per week (Sunday Week off) Work Location: Bangalore Further Details contact: Lakshmi: / You can send your profile to below mention mail ID Note: Subject, Current CTC, Exp CTC, Notice Period should be mention in the top of the resume. If you meet the above requirements, please contact the following person to Schedule an interview and if not suitable to you please ignores it OR Please refer to friends and colleagues.