Executive customer interaction management

Urgent Hiring for Senior CRM executive at Connaught Place, Delhi. skills required: - Experience in Real estate. - Knowledge and experience with CRM. - minimum experience at least 1 year as a CRM executive or senior executive. - Comfortable in making welcome and outbound calls. - comfortable in working with software Responsibilities and Duties Experience in Real estate. - Knowledge and experience with CRM. - minimum experience at least 1 year as a CRM executive or senior executive. - Comfortable in making welcome and outbound calls. - comfortable in working with software Qualifications and Skills graduate/undergraduate

Masalabox.com is giving smart, forward-looking and independent women (aged 25 to 35) the opportunity to work with the coolest StartUp in town founded and run by two enterprising women. Get a head- start in the booming ecommerce space, where your abilities and commitment will be rewarded in an exponential manner. At Masalabox, you can work with the latest technology in the internet/e-commerce space, work with a group of vibrant people and be at the pinnacle of social media innovation. We require smart and effective Customer Support Executives who are able to grow with the fast pace of development of the company and who would be able to take up new roles as and when necessary. Job Description Respond to customer enquiries via Chat and Calls. Improve the quality of customer interaction on a daily basis. Need to have knowledge about our products, pricing and operations.

Role: Customer Relationship Executive(Female) Location: Vadodara Required Exp: 0-3 years Job Description: Providing prompt and professional replies to all customer feedback. Providing follow up action on customer feedback and managing requests. Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action. Monitoring and carrying out analysis of customer feedback. Recording customer feedback details in the Customer Relations. Management System for producing management reports. Supporting Sales team. Recognizing possible customer relation cases and, where necessary, keeping records or arranging proactive service recovery. Secondary duties to include office administration and attending corporate events. Coordination between branches for smooth functioning of day to day work flow.

Management telecommunications, including installation of a telecommunications systems. Allocate office space. Supervise renovations and additions. Oversee groundskeeping.

Purpose:- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities *Answer calls and respond to emails *Research required information using available resources *Manage and resolve customer complaints *Provide customers with product and service information *Enter customer information into system *Update existing customer information *Process orders *Identify and escalate priority issues *Follow up customer calls where necessary *Document all call information according to standard operating procedures Education and Experience:- -High school diploma or equivalent -Proficient in relevant computer applications -Required language proficiency -Knowledge of customer service principles and practices -Knowledge of call center telephony and technology -Experience in a call center or customer service environment -Good data entry and typing skills -Key Competencies -Verbal and written communication skills -Listening skills -Problem analysis and problem solving -Customer service orientation -Organizational skills -Attention to detail -Judgemental skills -Adaptability -Team work -Stress Management -Resilience Work Window: 7.30pm -6.30am IST (any 9 hours) Weekoff: Rotational Week Off Work EXP - 6months - 1yr Pay scale: Best in the Industry Sr CSE Executive:- Job Responsibilities: > Serves customers by providing product and service information; resolving product and service problems. Job Duties: >Attracts potential customers by answering product and service questions; suggesting information about other products and services. >Maintains customer records by updating account information. >Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. >Recommends potential products or services to management by collecting customer information and analyzing customer needs. >Prepares product or service reports by collecting and analyzing customer information. >Contributes to team effort by accomplishing related results as needed. Skill Sets: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service:Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as a cooperative member of the partnership store team and Acceptance NOW team in all operational aspects Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process Any other duties assigned by the Sales Manager Account Management:Review expired accounts and communicate with customers to promote timely payments Maintain accurate records of past due account activity JOB REQUIREMENTS: Prior customer service experience Minimum high school diploma or equivalent Friendly with exceptional communication skills Organizational and time management skills, ability to multi-task Proficient with simple math calculations Computer literacy/proficiency in a windows operation system Any detail contact us: onus services - SCO th floor, Sector 34A, Chandigarh.

Any Graduate Female Candidate Experience: Minimum 1 yr. Salary: 10,000 to 15,000pm. (Negotiable) Industry: Telecom Functional Area: Customer Service , Operations Employment Type: Permanent Job, Full Time Key skills: sales relationship management customer support, ms office, tele marketing, tele marketing executive officer Job Description 1.Responsible for handling the customers inquiry and coordination with Sales team, 2.Follow-up with customers. 3.Client Relationship Management, Handling calls, collecting and updating the database. 4.Good communication skill.(English, Hindi and Marathi must) 5.Handful knowledge in MS Office and other Basics of computer. Interested Female Candidate Can Conatct- OSK CONSULTANT, NAGPUR Contact No- 9960680445/9028080445 Email ID - job@oskconsultant.in

Job Description- Responsibilities in Customer Feedback and Management: Registration of Sales Complaint in guidance with Asst Manager- CR Handle/ Assist customers on basic sales issues under guidance of Asst Manager-CR Post Complaint follow up activity with the customer after complaint closure Contact Customer for Post Sales Follow up activity Post Sales Follow Up Report updations / maintenance. Others: Analyze Post Sales Follow Up call details and provide qualitative information to Head - CR / Asst Manager-CR Usage of DMS for Complaint management and Post Sales Follow Up activities Skill Required- Good communication skills. Basic Telephone Etiquette while speaking to the customers. Good customer handling skills. Good Analytical skills Good Team Player & learning ability. Basic Computer skills Good communication skills. Candidate Profile - Any Graduation Age: Years Preferably worked in Auto Industry/Automobile Dealership/Service Industry Preferably worked in Customer Relations Good to know English/Hindi Preferably from Lucknow ,

Job Description Excellent Communication Skills Satisfying potential customers by answering product and service questions; suggesting information about other products and services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Regularly following up customers' needs and meeting the targets like handling time, quality checks, number of resolved cases, satisfaction/ dissatisfaction levels etc Provide hands on support for customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management, resolving customer issues with systems through remote access after attaining authorization. Functional Area: Back Office Operations Industry: MNC /IT Location - Delhi /NCR Salary - As per Industry Type Experience 1-3 year Key Skill - Customer Support account management Excellent Communication Industry type -BPO/KPO If you are Interested kindly send your resume or call also visit our office for interview 2ND Floor D-, Balaji Chamber Near Laxmi Nagar Metro Station Gate No -1 Laxmi Nagar -92

The Customer Care Associate is responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services. The Customer Care Associate will troubleshoot problems and coordinate with various internal departments to resolve problems. Other responsibilities include: • Interact with customers by phone, e-mail or online chat concerning various care issues. • Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management. • Solicit cross-selling and up-selling opportunities within the customer care experience. • Tracking and reporting of relevant customer care performance metrics. • Capturing and applying customer feedback. NOTE:EXCELLENT COMMUNICATION SKILLS ARE MUST. EMINENT SOLUTIONS: #th Floor, Above Syndicate Bank, Near Lal Bungalow, Beside VIP Lounge Lane, Hyderabad, Telangana. Tel: + , Mobile: +

The Customer Care Associate is responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services. The Customer Care Associate will troubleshoot problems and coordinate with various internal departments to resolve problems. Other responsibilities include: • Interact with customers by phone, e-mail or online chat concerning various care issues. • Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management. • Solicit cross-selling and up-selling opportunities within the customer care experience. • Tracking and reporting of relevant customer care performance metrics. • Capturing and applying customer feedback. note:excellent communication skills are required EMINENT SOLUTIONS: #th Floor, Above Syndicate Bank, Near Lal Bungalow, Beside VIP Lounge Lane, Hyderabad, Telangana. Tel: + , Mobile: +

JOB DESCRIPTION:- Inbound Sales and Technical Support Specialists to help customers establish and enhance their online presence by providing web-based technical support, product information, first-rate customer service and Selling products and services as per customer needs. KEY SKILLS:- Customer service oriented in a high pressured environment Provide immediate Advanced Support via chat, and accompanying support via phone when necessary Must possess methodical and deliberate troubleshooting skills Exceptional attention to detail in troubleshooting and documentation Determine course of action based on extremely complex issues in a time-pressured environment, often with only a portion of the information needed to fully analyze the issue Multi-task multiple issues between customers ranging over Windows and Linux platforms in Dedicated and Virtual Dedicated environments Strong knowledge of internet technology Advanced Server Management Windows & Linux, Various Control Panels Advanced understanding of Wordpress development and troubleshooting techniques Experience Required: Accomplished experience selling and servicing technology products or services to small businesses and consumers is a strong plus Ability to deliver stellar customer service while troubleshooting a technical support call Meet or exceed expectations through a metrics driven performance standard. We want the best for you and for our customers Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs Knowledge of internet, social media and/or small business is highly preferred Excellent spoken and written communication and strong interpersonal skills to include proven rapport building and sales techniques DESIRED CANDIDATE PROFILE: Tech Graduates Any Graduate with prior technical expertise Candidate should have good knowledge about Computer Must be 18 years of age or older Candidate should have graduated Candidate should have excellent Interpersonal skills Open to work in rotational shifts, according to business needs Must pass Operations Validation Candidate should have all relevant documents

Duties and Responsibilities Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Other duties as assigned. Benefits Incentives on target Achievement 5 Working Days (Sat-Sun Off) Salary: 13,000 to - 35,000.00 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com

URGENT HIRING FOR CUSTOMER SERVICE/SUPPORT EXECUTIVE (VOICE)Job Description Handling customer queriesExperience in Inbound/Outbound processes would be preffered.Willingness to work in a challenging environmentExcellent Communication skillsBasic computer application skills data management SkillsShould have good negotiation and convincing skillsStrong Verbal and Written English CommunicationWilling to work in 24X7 environmentNo salesNo target. Exp0-3 FRESHERS WITH GOOD COM SKILLS CAN ALSO APPLYHurry apply fast to work in a good environment. Name;- HR Balvinder kaur Office: - 9/R.1st Floor Partap chowk Near Allahabad Bank near Wazir Tower partap chowk.Ludhiana (Punjab) Pin-

Qualification: Bachelor Degree or Diploma in Textile Technology/Fashion Design or Diploma in computer application Experience: 0-1 yrs Experience in Handloom/Handicraft sector will be an added advantage Job Profile:  Manage product catalogue for Client which includes taking/editing pictures, uploading pictures  Manage inventory for product catalogue with regular follow-up with client on getting fresh merchandise, ensuring continuous updation of products hence maintaining optimum inventory levels at all times  Ensure timely and accurate Order Processing  Logistics & Delivery co-ordination  Ensure customer satisfaction through prompt Customer Service  Track & Report Sales data on regular basis and take necessary steps to improve sales Key Skills:  Basic understanding of product photoshoot  Knowledge of Photoshop & image editing is mandatory  Strong computer knowledge of excel, powerpoint, web browsing. Any other additional IT skills like html will be an added advantage.  Understanding & interest in the Handloom & Handicrafts sector  Basic Merchandising skills & Knowledge about Inventory management  Key analytics skills like sales analysis etc.  Good written and verbal communication Salary: As per company standards