Front office staff system

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Job Description Responsibilities: Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel Be informed on the daily room position Have detailed information regarding arrivals, their room requirements and expected departures of the day Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager Greet all guests and address them by name whenever you see them and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card Ensure the room is ready according to guest preferences and ensure the registration card with the correct rate is given to all guests during check-in Ensure that every guest has a smooth and quick check-in Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis Sell higher priced rooms to the guest by skilful salesmanship (upselling) Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents Ensure that all guest/internal correspondence is filed and maintained systematically Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them Answer all incoming calls for guests in their absence and convey/record all messages Handle all guest mail, parcels, telegrams as per standard operating procedures Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage. Ensure that the log book is read and signed every day before the shifts Implementing & monitoring ISO Environmental Management System, EMPs & O&Ts, OCPs and training of staff Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc. as applicable to the area of your work place Call: Yes 2 Abroad -


Job Title Hiring for Reservation Agent Job Description* SNR CONSULTANTS is Hiring for Reservation Agentfor Pan India. We required all hotels staff and team for 1-5* hotel. Job Description for Reservation Agent JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems. DUTIES AND RESPONSIBILITIES: 1. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. 2. Processes reservations from the sales office, other hotel departments, and travel agents. 3. Knows the type of rooms available as well as their location and layout. 4. Knows the selling status, rates, and benefits of all packages plans. 5. Knows the credit policy of the hotel and how to code each reservation. 6. Creates and maintains reservation records by date of arrival and alphabetical listing. 7. Determines room rates based on the selling tactics of the hotel. 8. Prepares letters of confirmation. 9. Communicates reservation information to the front desk. 10. Processes cancellations and modifications and promptly relays this information to the front desk. 11. Understands the hotel's policy on guaranteed reservations and no-shows. 12. Processes advance deposits on reservations. 13. Tracks future room availabilities on the basis of reservations. 14. Helps develop room revenue and occupancy forecasts. 15. Prepares expected arrival list for front office use. 16. Assists in preregistration activities when appropriate. 17. Monitors advances deposit requirements. 18. Handles daily correspondence. Responds to inquires and makes reservations as needed. 19. Makes sure that files are kept up to date. 20. Maintains a clean and neat appearance and work area at all times. 21. Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. 22. Walk around with the client and ensuring that they secure whatever services they are in need of. 23. Getting information about areas of interest in order to target more clients in particular seasons. 24. Making arrangements for clients travel programs. 25. To be aware of all front office procedures and assist with reception duties when required. 26. To be fully aware of and adhere to health and safety, fire and bomb threat procedures. 27. Willing to undertake any reasonable request made by management in any other areas of the house. 28. Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website. 29. Configuring rates on the hotels property mangement system. PREREQUISITES: Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel. Experience: Previous hotel-related experience desired. Experiance in Hotel softwares and their functionalities. How to Apply: Please send resume on our e-mail and call back to us for more info. ContPerson:Ritesh Mishra Mob: +918738057484. E-mail: || Ansh Mishra - Mob: +917836944068


Pacific Truck & Trailer Limited. Has an employment, eligible for the following Recruitment posts of Assistant Manager, Customer Relations Assistants, Junior Engineer, Office Assistant, Automotive HVAC Systems, Maintainer And Designer, Engineers, System Expert, Office Executive, Senior Clerk Typist Office Attendant, Accountant, Mechanical Engineer, House Keeping Executive, Store Keeper, Admin Manager, Customer Relation Executive, Engineer, Staff Nurse, Staff Doctor, Auditor General, Safety Officer, Team Leader, Front Desk, Technician, Driver, Chief security officer(CSO), Technician, Machine Operator, Software Engineer, Hardware Engineer, Manager, Supervisor, Chef(India Cuisine), Sales Manager, Marketing Manager, F&B Manager, Business Manager. As we announce the opening of our New Branch (Ref: Vacancy notice no. TTL/P&
India (All cities)

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