Operations support analyst

Offering mediclaim support to corporate clients; risk underwriting support and back end operations support

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Designation Watchdog Support Analyst Roles and Responsibilities This position will be based in our Support Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high volume call center with expectations around excellence and efficient resolution for application support incidents. This position will monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues. The candidate will Interface with The Company customers, ISP personnel, and Platform Services field personnel to resolve these issues. Some network configuration, installation and troubleshooting work included on SonicWALL firewalls. Essential Responsibilities: Your primary job function is to provide Technical support via phone/email/Web: Monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues Additional responsibilities could involve firewall and customer licensing enrollment, installation, configuration and troubleshooting activities, virus management configuration, and content filtering configuration. Customer service focused, detail oriented, ability to work in a quickly changing environment, and excellent phone and English language skills Respond immediately to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing testing, support and troubleshooting technical functions remotely Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Meetings results every Q1, Q2, Q3 and Q4 Skills 2 years’ experience supporting and troubleshooting Networks Knowledge of NetworkTelecom terminology and concepts Familiarity with ISP internet connectivity and troubleshooting Some knowledge of TCPIP network configuration desired Network configuration, installation and troubleshooting on SonicWALL firewalls desired Desired Characteristics: Able to handle a high volume of calls. Ability to handle multiple tasks(calls, chat, emails, CRM system) Excellent customer service skills. Troubleshooting, minimum of two years related experience Basic knowledge in networking, telecom, and peripheral devices Additional Information Experience: 2 - 5 years Education: Graduate Location: Bangalore Key Words Watchdog Support, Network Engineer (Voice), SonicWALL's, Oral and Written Communications, NetworkTelecom terminology, ISP, firewalls, TCPIP network configuration, Technical support via phone/email/Web, high volume of calls, customer service skills, networking, telecom, and peripheral devices, priority speed or efficiency, solve a complex problem. Qualification: Any Graduates

Duties of Support Analyst include: Assisting customers with all business process and operational issues related to daily business process flow. Providing discovery, analysis and support of internal and external customers. Working with customers to spec rate issue or booking issue, also maintain corrections within the system for easy business handling. Working with clients, users and business prospects and communicate based on customer needs and requirements. Analyze situation cases by case basis and ensure changes and modification are done with quality work. Training customers how to use new and existing application on remote basis. Creating weekly status documentation and training materials for operation workflow. Analyze the market trend and provide necessary recommendation for business process and software enhancement. Understanding business requirements easily with minor training. Other related duties as necessary to maintain good customer relationships. Personal Characteristics: Excellent communication skills in spoken and written English. Speak clearly and use excellent communication skills. Think logically and analyze complex problems. Pay attention to details and use abstract logic at the same time. Remain patient and persistent when dealing with frustrating problems and frustrated users. Get along with all kinds of people. Work well under pressure and meet deadlines. Work independently as well as in a team environment. http://www.managemydream.com Contact Details: Ankita

Need 4 Configuration Support Analyst for IT Company.  Location: Maninagar. 5 days working. Should have Laptop. Training will be provided. Good at written and Oral English. Prefer BCA/BE IT/Diploma IT/MCA Fresher or 6 mont hs Experienced.Short Term/Temporary Job but can become Permanent based on Performance. Job Profile: Configure Application as per instruction. No coding required.  Configuration should be done from UI/Application.

BHUMI Company Name, Profile, Work Culture: Bhumi is one of India’s largest independent youth volunteer non-profit organisations. Bhumi as a platform will enable over 15,000 volunteers in more than 15 cities across India for causes like education, environment, animals, community welfare etc. in 2016. Bhumi is the recipient of the ‘Leader in Volunteer Engagement Award’ conferred by iVolunteer Geographical Presence: Tamil Nadu, Karnataka, Telengana, Maharashtra, West Bengal, Rajasthan, Madhya Pradesh, Goa and Delhi NCR. Bhumi volunteers primarily work amongst over 18,000 underprivileged children with the aim of providing children with quality supplementary education to enable them become responsible and productive citizens of the future. Bhumi has two core areas of work - Education and Civic Projects Ignite: Transformational Education Ignite is Bhumi's supplementary education programme for under-privileged children. The programme is delivered during the weekends by trained volunteers of Bhumi. The programme consists of English, Mathematics, Science, computers, mentoring, arts, sports and life skills support. Catalyse: Transforming Citizenry Catalyse consists of Bhumi’s civic initiatives that engage volunteers in causes like animal welfare, community welfare, disability, environment, health etc. The programmes consisting of one-off and regular volunteering activities engage over 10,000 volunteers each year in over 20 cities across India. Industry: Volunteering, Non-Profit, Education, Civic Initiatives Functional Area: Operations Point of Contact for CV’s / Email ID - 08041212005. Number of Vacancies: 1 Keywords: Operations Manager, Operations, Operations Head, Operations Officer, Operations Executive. Job Title / Designation: Operations Manager - Ignite Job Description: •Drive the operational plan which incorporates goals and objectives that work towards the strategic direction of the program •Ensure that the operations of the organization meet the expectations of its stakeholders •Oversee the efficient and effective day-to-day operation of the program •Help Strategise programme expansion within existing city chapters and across new cities •Build partnerships in NGOs, Learning centres, Schools, establishing relationships with the management and community leaders at each expansion site •Assist & Monitor the execution of the programme nationally •Coordinate and execute centre level liaison with the operations team nationally - Annual centre engagement formalities, quarterly progress reports, feedback collection and timely resolution •Ensure the availability & track teaching resources at each learning centre nationally •Coordinate and engage vendors, procurement of materials nationally (on need basis) Key Functions & Roles of the Candidate: •Excellent interpersonal and communication skills – English, Hindi & Tamil •Basic computer skills – Word, Excel, Powerpoint - essential •Proactive, Self-Monitored, Resourceful, Accountable •Ability to work effectively in collaboration with diverse groups of people •Problem solving and Decision making skills are essential •Willingness to travel extensively –locally& nationally Specific Skill Set: •Expected Age: Below 35 •Scope: Willing to work flexible hours •Prior experience with non-profit organisation / field work is desirable Minimum/Maximum/ Work Experience Required: More than 3 years of relevant work experience Annual CTC: 3.36 Lakh - 4.20 Lakh. Location(s) of Job: Chennai. Minimum Education Requirements: Any graduate; Having an MBA would be an advantage No of rounds of Interviews: 3 Work Timings: 10 AM to 7 PM Travel & Allowance: Actuals Languages: English, Hindi or Tamil Relocation & Reimbursement: Can be discussed once selected Any other skill set: We are looking for someone who is committed to Bhumi for at least three years. If you qualify and are interested to take up the role, send in your resume along with a brief note on your aptitude for this role

Handtribe is an Award wining E-Commerce company that is looking to hire a stellar Operations Executive to take their operations and customer success requirements to the next level. Our ideal candidate is organized, great at time management and possess strong communication skills with a commitment towards ensuring customer happiness - always. Your work will revolve around - Ensuring all orders on the website are fulfilled on time Listing and updating product catalog on the website Communicating with vendors to assist in the order fulfillment process Interacting with our customers and providing them support via phone and mail

Job Description: 1. Responsible for handling query related to technical issues. 2. Responsible for giving the training. 3. Good communication skill, Good Presentation skill required. 4. Will get an opportunity to interact with HNI, Corporate Clients and Popular Technical Analyst. 5. Client Retention activities. 6. Conduct workshops in Office premises (presentations). 7. Admin work (preparing reports, analysis etc). 8. Office + field based job. If any more queries Contact Akila HR 9884844385

Contact Mr. vishal - International BPO, Domestic BPO, Inbound BPO JobsWe are Hiring for Customer Care Executive, CCE, Customer Support, Customer Care, Customer Service...

Dear Candidate, Huge Openings for TOP BPO MNC's - Customer Support (International Non Voice). HIRING FOR MULTIPLE INTERNATIONAL BPO CLIENTS.... LOOKING FOR IMMEDIATE JOINERS. SHOULD BE FLEXIBLE WITH ROTATIONAL SHIFTS... Contact: HR Brindha - 73582 AND 32554 Email ID: gsbrindha2021@gmail.com Education: HSC - any Graduation Shift: Rotational Shifts for Male / Day Shift for Female Salary: 12 k- 14 k (Fresher) Designation: customer Support Analyst / Process Associate/ customer Advisor Benefits: Salary will be increased after training Period. Thanks and Regards, Ms. Brindha HR

Operations Manager Responsibilities: Provide inspired leadership for the organization. Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Assist HR with recruiting when necessary. Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing. Work with senior stakeholders. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Work with the board of directors to determine values and mission, and plan for short and long-term goals. Identify and address problems and opportunities for the company. Build alliances and partnerships with other organizations. Support worker communication with the management team.

A startup company focusing on creating, delivering and maintaining technology solutions is looking for individuals that are enthusiastic about the idea of working at a startup with a strong management consulting approach and focused on the industrial world. This is an opportunity for talented and motivated Computer Science or Information Systems graduates to work as Trainee Systems Analyst, responsible for requirements analysis, design, implementation, testing and maintenance of software solutions. The requirements of the ideal candidates are: * Ability to work in a fast-paced, demanding yet young environment. * Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities. * Desire to grow, learn and develop a global expertise with a problem solving approach. * Quick learner, self-starter and operate independently. The candidate will work in multiple projects to assist in: * Gathering and analyzing business requirements. * Developing solution by preparing and evaluating alternative processes. * Creating functional specifications and solution design documents. * Serving as a liaison and facilitator between business and technology teams. * Providing development support to the technical team. * Developing functional test plans and carry out functional testing. * Writing documentation for the applications including operations, user guide, etc. * Rolling out releases and providing support for maintenance. Education & Skills: * Any graduate with Computer Science or IT major. * Strong knowledge of the Microsoft Office package, Excel and Word in particular. * Good communication (verbal and written) and presentation skills. * Good Analytical and logical thinking skills. As a trainee system analyst the candidate will participate in the end-to-end software development process, including active contribution in the planning, design, testing and implementation of solutions and their related business operations. Successful trainees will learn and leverage suitable & modern technologies, design patterns and best practices to build quality, high-performing and scalable systems. If you are looking for a rewarding career, please send your CV to before 7th Oct, . Experienced hands (1-2 years) may also apply for Associate System Analyst position. All positions are based in Thrissur, Kerala.

"JD for Quality Analyst. Immediate joiners preferred The detailed job description is below for your reference: Job Description (IJP) Position Title: - Executive / Sr. Executive No of Vacancy: - 01 Job Category: - Support Function Department: - Quality IJP Type: - Vertical / Lateral Qualification: - 10+2 Reporting To: - Assistant Team Leader - Quality No. of Reportees: - None Shift: 11:00AM to 8:00PM (IST). Transport: Not Provided DOJ:ASAP Preferred: Male Candidate. Work Location: Maruthi Chambers. Job Responsibilities; Audit inbound and outbound transactions as per the internal quality guidelines. Ensure that regular reports are delivered in a timely and accurate manner. Provide clear, concise and accurate information in response to enquiries from other departments. Liaise and ensure good working relationships with other key management personnel e.g. operations, sales and training. Conduct mock call sessions to certify new advisors before they go live. Skill /Competencies; Ability to communicate effectively at all levels of staff/management must have excellent written and verbal skills: English Excellent interpersonal skills. Good knowledge of MS Office (mainly Excel, Word and PowerPoint) Comfortable in working with both qualitative & quantitative data/information Good analytical ability. Should be self-driven and be able to work under minimal supervision. Should have good multi-tasking and decision-making skills. Kindly Email Us your Resume to ticket2careers@outlook.com Or Call 9071396610 / 9071396616 / 9845135524 / 9071396615

Freshers of 2019, 2020 and 2021 Batches ???; Isn’t it time YOU begin an exhilarating career…..Opportunity Awaits YOU….. We, at eDrishyaa IT India is an exclusive SAP Partner organization since 2009, are having immediate job opening with One of our top MNC Clients. Job Description: To work as Senior Analyst or SAP Certified Associate Consultant on SAP ERP Implementation and Support projects. Location of Work: PAN India Eligibility criteria: Education Qualification: BE/B Tech (Mechanical/EEE/ECE/EIE) / MBA (Marketing/Supply Chain/Production/Operations/ Logistics) -- 2019, 2020, 2021 passed outs ONLY Work Experience: 0 - 2 years of Domain Experience Minimum Percentage: Should have minimum 40 % and above in 10th and 12th, 50 % and above in Graduation/PG Nationality: Should be Indian Salary Offered: 3.8 lakhs as of now without negotiation If you are interested in the above job opportunity please Connect with show contact info for interview scheduling. Please Do not forget to share it with your friends and colleagues who are seeking opportunities.