Production support analyst

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

Designation Watchdog Support Analyst Roles and Responsibilities This position will be based in our Support Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high volume call center with expectations around excellence and efficient resolution for application support incidents. This position will monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues. The candidate will Interface with The Company customers, ISP personnel, and Platform Services field personnel to resolve these issues. Some network configuration, installation and troubleshooting work included on SonicWALL firewalls. Essential Responsibilities: Your primary job function is to provide Technical support via phone/email/Web: Monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues Additional responsibilities could involve firewall and customer licensing enrollment, installation, configuration and troubleshooting activities, virus management configuration, and content filtering configuration. Customer service focused, detail oriented, ability to work in a quickly changing environment, and excellent phone and English language skills Respond immediately to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing testing, support and troubleshooting technical functions remotely Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Meetings results every Q1, Q2, Q3 and Q4 Skills 2 years’ experience supporting and troubleshooting Networks Knowledge of NetworkTelecom terminology and concepts Familiarity with ISP internet connectivity and troubleshooting Some knowledge of TCPIP network configuration desired Network configuration, installation and troubleshooting on SonicWALL firewalls desired Desired Characteristics: Able to handle a high volume of calls. Ability to handle multiple tasks(calls, chat, emails, CRM system) Excellent customer service skills. Troubleshooting, minimum of two years related experience Basic knowledge in networking, telecom, and peripheral devices Additional Information Experience: 2 - 5 years Education: Graduate Location: Bangalore Key Words Watchdog Support, Network Engineer (Voice), SonicWALL's, Oral and Written Communications, NetworkTelecom terminology, ISP, firewalls, TCPIP network configuration, Technical support via phone/email/Web, high volume of calls, customer service skills, networking, telecom, and peripheral devices, priority speed or efficiency, solve a complex problem. Qualification: Any Graduates

Duties of Support Analyst include: Assisting customers with all business process and operational issues related to daily business process flow. Providing discovery, analysis and support of internal and external customers. Working with customers to spec rate issue or booking issue, also maintain corrections within the system for easy business handling. Working with clients, users and business prospects and communicate based on customer needs and requirements. Analyze situation cases by case basis and ensure changes and modification are done with quality work. Training customers how to use new and existing application on remote basis. Creating weekly status documentation and training materials for operation workflow. Analyze the market trend and provide necessary recommendation for business process and software enhancement. Understanding business requirements easily with minor training. Other related duties as necessary to maintain good customer relationships. Personal Characteristics: Excellent communication skills in spoken and written English. Speak clearly and use excellent communication skills. Think logically and analyze complex problems. Pay attention to details and use abstract logic at the same time. Remain patient and persistent when dealing with frustrating problems and frustrated users. Get along with all kinds of people. Work well under pressure and meet deadlines. Work independently as well as in a team environment. http://www.managemydream.com Contact Details: Ankita

Need 4 Configuration Support Analyst for IT Company.  Location: Maninagar. 5 days working. Should have Laptop. Training will be provided. Good at written and Oral English. Prefer BCA/BE IT/Diploma IT/MCA Fresher or 6 mont hs Experienced.Short Term/Temporary Job but can become Permanent based on Performance. Job Profile: Configure Application as per instruction. No coding required.  Configuration should be done from UI/Application.

Looking For Simple Java/ J2EE developers and working knowledge on support / Production support/ Application support. Person will be working as developer and also in support Team of GS proprietary applications on production environment (real time). Apply hands-on technical expertise in production support of mission critical process flows and applications. Good debugging skills in any leading programming language Java / J2EE. Works as part of a close-knit team to provide production support and efficiency/optimization tools for multiple teams within Securities Division Technology. interview 1st telephonic followed by F2F during week days. no weekend interview

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Hi All, We are looking for a.Net production support candidates for Bangalore location.Net Production Support 3-5 years Bangalore Job Description Experience in C#.Net,ASP.Net,IIS, Experience in Debuging & Troubleshooting Experience in production support. Experience in health care domain will be added advantage. Interested candidates directly walkin to below Venue between 10 am to 4pm on friday() only. Technosoft Corporation Cessena Business Park, Embassy Tech Square, Signet building, West wing, 3rd floor, Kadubeesanahalli, Sarjapur Marathalli Outer Ring Road, Bangalore-. Contact Person:Vijay/Ramesh

Location: Pune Industry: IT-Software / Software Services Job Role: Tech Support Engineer Annual Salary: INR325000-825000 Experience Required: 4-9 Years Send CV: deepika@universejobs.com Job Description: https://bit.ly/2VNLrkS

Production Supervisor Wanted Immediately at MNC... Production support by active involvement with client and releasing of Work Orders for the Production team. Production Planning & timely execution. Co-ordination skills with different department. Check production output according to specifications. Expertise in the areas of planning & monitoring. Maintains work flow by monitoring steps of the process. Setting processing variables. Developing reporting procedures and systems. Qualification: ITI / Diploma / BE (Mech / EEE / ECE) Experience: 1 to 3 Years Salary: 15k to 20k Benefits: PF + ESI + OT + Other Allowances Location: Chennai Further Details Contact Brindha HR 73582@@32554

Job Location: Hyderabad Industry: IT-Software / Software Services Job Role: Maintenance Engineer Annual Salary: INR300000-750000 Experience Required: 3-8 Years Send CV: deepika@universejobs.com Job Description: https://bit.ly/2VDy1ru

Production Planning & Manufacturing Functional Analyst Job Description: - Working with GP Business and It teams that are both India -Based and US- based - Collaborate with team (process leads, vendors, solution integrators etc.) to clarify vision and scope - Collaborate with peers, stakeholders and project team to secure commitments and respectfully hold them accountable. - Applying business analysis principles to elicit, understand, document and prioritize the requirements. This may require leading meetings/ workshops - Analyze business challenges, objectives and develop as is/to-be process diagram - Develop test cases, execute test plans, log defects, develop functional design specifications including workflow, validation and logic requirements. Ensure designs can be traced back to requirements - Work with stakeholders to define technical configuration and enhancement requirements for the tools Skills Required: - Bachelor's degree in technology related field - Infor M3 Multi-tenant experience configuring manufacturing, items, distribution and quality modules - Experience supporting pulp and paper manufacturing - Experience working with planning and trim optimization tools - M3 Consulting Experience - Min. 5 years of IT experience - Min. of 5 Years working in Infor M3 Manufacturing, distribution and quality modules - Ability to develop/update functional requirement - Strong verbal and written communication - Strong Analytical and problem solving skills - Economic thinking - Can work independently with little supervision - Ability to develop test cases and execute test plans Timing: EST Hours (7 AM-4 PM) salary: 18k-20k location: chennai hr 91504^^^61060

Production and quality wanted 2020 to 2022 role: production / quality qualification: B.E/diploma/any degree experience: 0 to 5 yrs salary: 15k to 45k location: chennai Skills: Quality Assurance, Quality Control, Quality Analyst, Production Executive, Production Engineer, Production Incharge, Production Officer, Production Supervisor, Education: Bachelor Of Technology (B.Tech/B.E), Bachelor of Business Administration (B.B.A), Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A) and DIP and ITI regards, INDHU -HR 89396 and 40910

PRODUCTION OPERATOR JOBS AVAILABLE IN CHENNAI Qualification; Any Graduation Exp: Freshers to 5 Years Freshers Salary: 12k to 15k Exp Salary: 20k to 25k Vacancy: 12 Location: Chennai Benefits: Foods and Accommodation Accountable for developing the Planning & Logistics strategy, global and local. Leading the Planning team, developing the team, secure the right competencies. Secure documentation of processes, secure evaluation and development, secure development cross plants Secure development across business units and other industrial areas. Responsible for Demand plan verification and implementation in the factory Role System Analyst Industry Type Software Product Functional Area IT & Information Security Employment TypeFull Time, Permanent Role Category IT Infrastructure Services Regards Anika Hr 91504 AND 61060

Production Supervisor wanted 2019 to 2021 batch Job description * Min experience in Production in case of BE and min 3 to 5 years of Experience in case of in engineering / electrical industry making high volume products; managing a production team of at least 50 to 100 people. * Manage and co ordinate production in Chennai plant for MCB product and drive quality, on time delivery and productivity on respective production lines. * Manage and co ordinate the production operations to achieve daily monthly and annual targets of production quantity and MDR as per the plan and always maintain in line with set target. * Drive line efficiency by effectively utilizing Material, Manpower and on the production lines through developing, deploying and managing flexible multi-skilled workforce. * Drive SIM 5 S process and continuous improvement on the production lines * Manage and develop people in the assigned lines of production * Training, developing and mentoring the operators of the lines. * Production scheduling * Achieve Production Targets * Monitor and control Rejections / Booking Scrap Role:Production Manager / Supervisor Industry Type Electrical Equipment Functional Area Production, Manufacturing & Engineering Employment Type Full Time, Permanent Role Category Operations, Maintenance & Support Regards, INDHU-Hr 89396 and 40910

Production Engineer (Be Mech, Ece, Eee, Diploma) Responsible for supervising and improving production at plants and factories. They support engineering teams, draw up safety protocols, report issues to the Manager, and develop strategies to improve efficiency and profit. Plan, manage, and oversee all elements of production in our factory. Determine which machines, tools, equipment, etc. will be used and where they will be stationed in the facility. Determine how many workers are needed to man the production line. Train, supervise, and manage production line workers. salary: 12k to 20k location:chennai Regards, INDHU-HR 89396 and 40910