Senior support analyst

Advisory Experienced Gear Up !!!!!!!!! Apt Analytics And Research A Leading Stock Market Advisory Firm Qualification: Any Graduate Experience Level: Experience With Same Industry (Stock Advisory) Can Apply Senior Business Analyst (PM): 18,500 + Daily / Weekly Incentive Team Leader (PM): 23,000 + Daily / Weekly Incentive ARM/FM/SALES HEAD: Hike On Previous (Up To 40%) Contact Us 0731 - 3062801

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

6.Designation- Senior Business Analyst No of Vacancies- Experience- 0 to 5 Yrs Qualification- BSC, MSC, B.COM, BCA, MCA, BE/BTECH (ANY SPECIALISATION) & MBA (ALL SPECIALISATIONS) Job Location- Coimbatore Job Description: Candidate should have Good Computer Knowledge Should be Fluent in English. The training shall be for a period of three months and salary is not a constraint for the right candidate. Contact person- Pooja Email Id- pooja.datatech@gmail.com Contact Number- 8489945673

5.Designation- Senior Business Analyst No of Vacancies- Experience- 0 to 5 Yrs Qualification- BSC, MSC, B.COM, BCA, MCA, BE/BTECH (ANY SPECIALISATION) & MBA (ALL SPECIALISATIONS) Job Location- Coimbatore Job Description: Candidate should have Good Computer Knowledge Should be Fluent in English. The training shall be for a period of three months and salary is not a constraint for the right candidate. Contact person- Pooja Email Id- pooja.datatech@gmail.com Contact Number- 8489945673

4.Designation- Senior Business Analyst No of Vacancies- Experience- 0 to 5 Yrs Qualification- BSC, MSC, B.COM, BCA, MCA, BE/BTECH (ANY SPECIALISATION) & MBA (ALL SPECIALISATIONS) Job Location- Coimbatore Job Description: Candidate should have Good Computer Knowledge Should be Fluent in English. The training shall be for a period of three months and salary is not a constraint for the right candidate. Contact person- Pooja Email Id- pooja.datatech@gmail.com Contact Number- 8489945673

3.Designation- Senior Business Analyst No of Vacancies- Experience- 0 to 5 Yrs Qualification- BSC, MSC, B.COM, BCA, MCA, BE/BTECH (ANY SPECIALISATION) & MBA (ALL SPECIALISATIONS) Job Location- Coimbatore Job Description: Candidate should have Good Computer Knowledge Should be Fluent in English. The training shall be for a period of three months and salary is not a constraint for the right candidate. Contact person- Pooja Email Id- pooja.datatech@gmail.com Contact Number- 8489945673

2.Designation- Senior Business Analyst No of Vacancies- Experience- 0 to 5 Yrs Qualification- BSC, MSC, B.COM, BCA, MCA, BE/BTECH (ANY SPECIALISATION) & MBA (ALL SPECIALISATIONS) Job Location- Coimbatore Job Description: Candidate should have Good Computer Knowledge Should be Fluent in English. The training shall be for a period of three months and salary is not a constraint for the right candidate. Contact person- Pooja Email Id- pooja.datatech@gmail.com Contact Number- 8489945673

1. Designation- Senior Business Analyst No of Vacancies- Experience- 0 to 5 Yrs Qualification- BSC, MSC, B.COM, BCA, MCA, BE/BTECH (ANY SPECIALISATION) & MBA (ALL SPECIALISATIONS) Job Location- Coimbatore Job Description: Candidate should have Good Computer Knowledge Should be Fluent in English. The training shall be for a period of three months and salary is not a constraint for the right candidate. Contact person- Pooja Email Id- pooja.datatech@gmail.com Contact Number- 8489945673

14.Designation- Senior Business Analyst No of Vacancies- Experience- 0 to 5 Yrs Qualification- BSC, MSC, B.COM, BCA, MCA, BE/BTECH (ANY SPECIALISATION) & MBA (ALL SPECIALISATIONS) Job Location- Coimbatore Job Description: Candidate should have Good Computer Knowledge Should be Fluent in English. The training shall be for a period of three months and salary is not a constraint for the right candidate. Contact person- Pooja Email Id- pooja.datatech@gmail.com Contact Number- 8489945673

13.Designation- Senior Business Analyst No of Vacancies- Experience- 0 to 5 Yrs Qualification- BSC, MSC, B.COM, BCA, MCA, BE/BTECH (ANY SPECIALISATION) & MBA (ALL SPECIALISATIONS) Job Location- Coimbatore Job Description: Candidate should have Good Computer Knowledge Should be Fluent in English. The training shall be for a period of three months and salary is not a constraint for the right candidate. Contact person- Pooja Email Id- pooja.datatech@gmail.com Contact Number- 8489945673

11.Designation- Senior Business Analyst No of Vacancies- Experience- 0 to 5 Yrs Qualification- BSC, MSC, B.COM, BCA, MCA, BE/BTECH (ANY SPECIALISATION) & MBA (ALL SPECIALISATIONS) Job Location- Coimbatore Job Description: Candidate should have Good Computer Knowledge Should be Fluent in English. The training shall be for a period of three months and salary is not a constraint for the right candidate. Contact person- Pooja Email Id- pooja.datatech@gmail.com Contact Number- 8489945673

Designation Watchdog Support Analyst Roles and Responsibilities This position will be based in our Support Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high volume call center with expectations around excellence and efficient resolution for application support incidents. This position will monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues. The candidate will Interface with The Company customers, ISP personnel, and Platform Services field personnel to resolve these issues. Some network configuration, installation and troubleshooting work included on SonicWALL firewalls. Essential Responsibilities: Your primary job function is to provide Technical support via phone/email/Web: Monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues Additional responsibilities could involve firewall and customer licensing enrollment, installation, configuration and troubleshooting activities, virus management configuration, and content filtering configuration. Customer service focused, detail oriented, ability to work in a quickly changing environment, and excellent phone and English language skills Respond immediately to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing testing, support and troubleshooting technical functions remotely Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Meetings results every Q1, Q2, Q3 and Q4 Skills 2 years’ experience supporting and troubleshooting Networks Knowledge of NetworkTelecom terminology and concepts Familiarity with ISP internet connectivity and troubleshooting Some knowledge of TCPIP network configuration desired Network configuration, installation and troubleshooting on SonicWALL firewalls desired Desired Characteristics: Able to handle a high volume of calls. Ability to handle multiple tasks(calls, chat, emails, CRM system) Excellent customer service skills. Troubleshooting, minimum of two years related experience Basic knowledge in networking, telecom, and peripheral devices Additional Information Experience: 2 - 5 years Education: Graduate Location: Bangalore Key Words Watchdog Support, Network Engineer (Voice), SonicWALL's, Oral and Written Communications, NetworkTelecom terminology, ISP, firewalls, TCPIP network configuration, Technical support via phone/email/Web, high volume of calls, customer service skills, networking, telecom, and peripheral devices, priority speed or efficiency, solve a complex problem. Qualification: Any Graduates

HDDH Opening FP 9891788844 Senior Support Engineer HDDH Opening FP 9891788844 Senior Support Engineer HDDH Opening FP 9891788844 Senior Support Engineer

Duties of Support Analyst include: Assisting customers with all business process and operational issues related to daily business process flow. Providing discovery, analysis and support of internal and external customers. Working with customers to spec rate issue or booking issue, also maintain corrections within the system for easy business handling. Working with clients, users and business prospects and communicate based on customer needs and requirements. Analyze situation cases by case basis and ensure changes and modification are done with quality work. Training customers how to use new and existing application on remote basis. Creating weekly status documentation and training materials for operation workflow. Analyze the market trend and provide necessary recommendation for business process and software enhancement. Understanding business requirements easily with minor training. Other related duties as necessary to maintain good customer relationships. Personal Characteristics: Excellent communication skills in spoken and written English. Speak clearly and use excellent communication skills. Think logically and analyze complex problems. Pay attention to details and use abstract logic at the same time. Remain patient and persistent when dealing with frustrating problems and frustrated users. Get along with all kinds of people. Work well under pressure and meet deadlines. Work independently as well as in a team environment. http://www.managemydream.com Contact Details: Ankita

Need 4 Configuration Support Analyst for IT Company.  Location: Maninagar. 5 days working. Should have Laptop. Training will be provided. Good at written and Oral English. Prefer BCA/BE IT/Diploma IT/MCA Fresher or 6 mont hs Experienced.Short Term/Temporary Job but can become Permanent based on Performance. Job Profile: Configure Application as per instruction. No coding required.  Configuration should be done from UI/Application.