Support analyst associate

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

Designation Watchdog Support Analyst Roles and Responsibilities This position will be based in our Support Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high volume call center with expectations around excellence and efficient resolution for application support incidents. This position will monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues. The candidate will Interface with The Company customers, ISP personnel, and Platform Services field personnel to resolve these issues. Some network configuration, installation and troubleshooting work included on SonicWALL firewalls. Essential Responsibilities: Your primary job function is to provide Technical support via phone/email/Web: Monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues Additional responsibilities could involve firewall and customer licensing enrollment, installation, configuration and troubleshooting activities, virus management configuration, and content filtering configuration. Customer service focused, detail oriented, ability to work in a quickly changing environment, and excellent phone and English language skills Respond immediately to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing testing, support and troubleshooting technical functions remotely Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Meetings results every Q1, Q2, Q3 and Q4 Skills 2 years’ experience supporting and troubleshooting Networks Knowledge of NetworkTelecom terminology and concepts Familiarity with ISP internet connectivity and troubleshooting Some knowledge of TCPIP network configuration desired Network configuration, installation and troubleshooting on SonicWALL firewalls desired Desired Characteristics: Able to handle a high volume of calls. Ability to handle multiple tasks(calls, chat, emails, CRM system) Excellent customer service skills. Troubleshooting, minimum of two years related experience Basic knowledge in networking, telecom, and peripheral devices Additional Information Experience: 2 - 5 years Education: Graduate Location: Bangalore Key Words Watchdog Support, Network Engineer (Voice), SonicWALL's, Oral and Written Communications, NetworkTelecom terminology, ISP, firewalls, TCPIP network configuration, Technical support via phone/email/Web, high volume of calls, customer service skills, networking, telecom, and peripheral devices, priority speed or efficiency, solve a complex problem. Qualification: Any Graduates

Duties of Support Analyst include: Assisting customers with all business process and operational issues related to daily business process flow. Providing discovery, analysis and support of internal and external customers. Working with customers to spec rate issue or booking issue, also maintain corrections within the system for easy business handling. Working with clients, users and business prospects and communicate based on customer needs and requirements. Analyze situation cases by case basis and ensure changes and modification are done with quality work. Training customers how to use new and existing application on remote basis. Creating weekly status documentation and training materials for operation workflow. Analyze the market trend and provide necessary recommendation for business process and software enhancement. Understanding business requirements easily with minor training. Other related duties as necessary to maintain good customer relationships. Personal Characteristics: Excellent communication skills in spoken and written English. Speak clearly and use excellent communication skills. Think logically and analyze complex problems. Pay attention to details and use abstract logic at the same time. Remain patient and persistent when dealing with frustrating problems and frustrated users. Get along with all kinds of people. Work well under pressure and meet deadlines. Work independently as well as in a team environment. http://www.managemydream.com Contact Details: Ankita

Need 4 Configuration Support Analyst for IT Company.  Location: Maninagar. 5 days working. Should have Laptop. Training will be provided. Good at written and Oral English. Prefer BCA/BE IT/Diploma IT/MCA Fresher or 6 mont hs Experienced.Short Term/Temporary Job but can become Permanent based on Performance. Job Profile: Configure Application as per instruction. No coding required.  Configuration should be done from UI/Application.

Technical Support Sales Associate Hi Candidates, We Have An Urgent Requirement For Call Centers * Domestic/International BPO* Day/Night Shift. * AGE: Years. * Minimum Qualifications:- 10th To Graduation. * Full Time * Salary: 8k - 16k Incentives * Sunday Off * Languages: Hindi & English. * Freshers & Experience * Easy Selection Process, So What Are You Waiting For? Apply Now & Grab Best Opportunity To Make Your Carrier & To Improve Your Communication Skills. We've walk-ins Between AM to 5:30PM.. Interested Candidates Can Fix His/Her Appointment On A Phone Call...

Technical Support Sales Associate WE HAVE AN URGENT REQUIREMENT FOR A REPUTED COMPANY... BASIC REQUIREMENTS:* EDUCATIONAL QUALIFICATION:- 12TH PASSED OR FAILED, UNDER GRADUATE, GRADUATE.* GENDER:- FEMALE / MALE.* DESIGNATION:- CUSTOMER CARE EXECUTIVE.* SHIFT:- DAY SHIFT.

Technical Support Sales Associate 989I788855 Looking For Customer Care Executive Salary Rs. 14000 1. Responsible For Handling Calls, Solving Customer Queries. 2. Advising Customers On The Right Utility 9990142943

Job Information Huge Openings for (Medical Billing) AR Analyst Associates!! who have Knowledge in denials. Should have good knowledge with denial management. Should have Excellent Knowledge in Communication. Should have Basic Computer and Typing Skills. any Basic Graduate can apply Fresher / Experience 12 k - 15 k Salary Per Month Chennai Location Arrears also Apply for this Jobs Share your Friends about this job Offer. Interested candidates can share their profiles to gsbrindha2021@gmail.com / 73582 / 32554 Thanks & Regards, Brindha HR

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Technical Support Sales Associate-4 {D}44 989IOI9358 Few Seats Hagya Nagar Wood Plast Customer Care Profile For Freshers delhi Hiring Only Freshers & 10th, 12th Pass Boys & Girls 9891322255

We, at eDrishyaa IT India is an exclusive SAP Partner organization since 2009, are having immediate job opening with One of our Top MNC Client. Job Description: To work as Associate Business Analyst (SAP Hybris/SAP Commerce Cloud Developer) or System Engineer (JAVA Developer). Location of Work: PAN India Eligibility criteria: Education Qualification: BE, B-Tech, ME, M-Tech, MCA and MSc (PCM, Stat,IT) Work Experience: 0 - 8 years only Minimum Percentage: Should have minimum 60 % and above in 10th and 12th, 6 CGPA and above (with no backlog) in Graduation/PG Nationality: Should be Indian Salary Offered: Starting from 3.6 Lakh per Annum to Negotiable based on current package. Must have Pre-requisites: For absolute fresher candidates: Knowledge of Java, J2EE, Spring For work experienced candidates: Knowledge of Java, J2EE, Spring along with Preferred knowledge of eCommerce Domain If you are interested in the above job opportunity please Connect with show contact info for interview scheduling. Please Do not forget to share it with your friends and colleagues who are seeking opportunities

Hi, An Up-coming BPO looking people who are excellent in communication Designation: Customer Support Executive Language: English Qualification: Graduates or Under Graduates Experience: Freshers also well-come, Experience (minimum 1 year in any international process) Salary: Negotiable Work location: Alappuzha Town, Kerala state For further details CONTACT: Live-Wire (Timings AM - 3:30 PM)(Monday - Friday) Mobile: Email ID:

Purpose of the Job (Why the job exists): • To provide line technical support for Test Semicon Equipments that are used in the production floor. • Ensure follow OCAP execution (Socket + Load board isolation) as 1st level problem solving due to site to site yield and setup quality sustainability. • Ensure follow Handler OCAP machine troubleshooting to sustain setup stability & control OEE performance achievement. Key Job Accountabilities • On line support to machine troubleshooting. • Responsible for Housekeeping, spares and other logistical property control. • Ensure handler performance optimization. • Ensure effective OCAP execution to sustain setup performance • Ability to perform effective line OCAP, apply systematically socket & load board ocap execution. • Ensure do escalation on tester repair after load board ocap done but problem persisted • Ensure do escalation on handler if jam rate occurrence more than 6 times/day • Do Socket Monitoring Dashboard monitoring on socket insertion lifespan reached limit & replace socket immediately • Ensure setup time & unscheduled downtimes meet KPI based on Mean time to repair (MTTR) & Waiting time (WT) • Do shift handover & communication with incoming/outgoing for outstanding issue follow up continuation Required Experience and Qualifications (Required knowledge, skills and experience---however acquired): • Requires knowledge in electronics and mechanical principles and through understanding of Final Testing ATE machine & technology is an advantage. • Requires through knowledge of practical applications of concepts, procedures and guidelines to solve extremely complex problems • Meticulous, independent, analytical and possess good / positive interpersonal skill. Must be a team player and hard working. • Diploma in Electrical / Electronics / Mechatronics Engineering or its equivalent (E3) • Minimum Higher NITEC / NITEC in Electrical / Electronics / Mechatronics Engineering or its equivalent with minimum of 5 years experience in Final Test Line Support operation is an advantage. Interested Candidate send your complete documents (C.V, Qualification Details, Work-experience Details, Passport front page & last page scan copy image, one Passport size photograph) to our company email ID. For further Queries Contact Mr. PRAVEEN CHAWLA (P.M) (+91 / ).

Job Description: 1. Responsible for handling query related to technical issues. 2. Responsible for giving the training. 3. Good communication skill, Good Presentation skill required. 4. Will get an opportunity to interact with HNI, Corporate Clients and Popular Technical Analyst. 5. Client Retention activities. 6. Conduct workshops in Office premises (presentations). 7. Admin work (preparing reports, analysis etc). 8. Office + field based job. If any more queries Contact Akila HR 9884844385

Get health and wealth joining a great nutritional company. Both inner and outer nutrition.Good training and support system. Work full / part time. No qualification necessary