Systems support specialist

This site provides a large listing of computer support specialist jobs available in the United States. Here you will also find informative statistics, news, articles and more. A useful site to the support specialist who is seeking employment. http://computer-support-specialist.intellego- publishing.com/

Job Description: We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment. Skill Set Required: Excellent Communication Skills in English Good Understanding ability. The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Accountable for rendering useful administrative support to other members of the customer care team. He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System. Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion. His responsibility is to Follow-up with participants within a Roles & Responsibilities: Should be able to answer to emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

Employee has to provide advanced technical support and troubleshooting for the clients in worldwide, and will be dealing with our international clients and major web hosting providers and ISPs managing their servers. Excellent Communication Skill in English (Written) Outstanding Troubleshooting Skills Excellent Knowledge in Web Hosting Control Panels like Cpanel, Plesk, Direct Admin Strong working knowledge in Mail Servers (QMail, Exim, Postfix) Well versed in Webservers Excellent knowledge of Security systems (Firewall, IPsec) Knowledge in PHP, Perl and Bash Scripting is an added advantage RHCE Certification is an added advantage

** Expert in Remote desktop configuration ** IT technical support officers monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. In your role as technical support you'll cover one or more areas of expertise, depending on the size of the organisation. Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. It's therefore crucial to ensure the correct running and maintenance of IT systems. Job titles may vary. Alternatives include: applications support specialist help desk operator maintenance engineer technician. You can also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software. Responsibilities I'll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but i'll need to: install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) prioritise and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology conduct electrical safety checks on computer equipment. WhatsApp Number is +91 show contact info

I am IT support specialist and can provide remote IT support to all organization. with remote access I can install the firewall, configure firewall, Ms office 365, ms office 2016, laptop/ desktop, printer, scanner, biomatric devices for retailing work, bare code scanner, ms outlook, configure the internet modem router, windows 7, windows 8.1, windows 10 problem solving skills, antivirus installation- up gradation, ms office license renew, adobe software. Setup desktop computers and peripherals and test network connections. Install and test desktop software applications and internet browsers. Test computers to ensure proper functioning of computer systems. Train end users on usage of computer hardware and software. Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. Adhere to policies as per corporate manuals and directives. Extend computer support for systems’ software and hardware. Setup computers and install software for various applications and programs. Interact with staff on desktop problems and their resolution. Network and connect computers within organization to better communication

We are looking for Fresher s or one / two years experienced Embedded Software Engineers to join our team! Embedded Software Engineer will Develop and implement software of embedded devices and systems Support software QA and optimise performance Provide post production support when necessary Develop, code, test and troubleshoot the system software Analyse, monitor and improve efficiency, stability of the system Interface with hardware design and development Embedded Software Engineer to be B.Tech / B.E Electronics and communication Engineering Fresher s / One / two years of experience in embedded software development Good programming experience in C or C++, specifically for ARM 32bit, NXP I.Mx series etc Familiarity with software configuration management tools, defect tracking tools, and peer review Excellent knowledge of OS coding techniques Knowledge of different Networking protocols, interfaces and hardware subsystems Sense of ownership and pride in your performance and its impact on company s success Critical thinker with problem-solving skills Team player Good time-management skills Great interpersonal and communication skills Job Type: Full-time Salary: 180,000.00 - 300,000.00 per year Schedule: 1. Day shift Experience: 1. work: 0 to 1 year Education: 1. Bachelor's (Preferred) 2. COVID-19 Precaution(s): 1. Personal protective equipment provided or required 2. Temperature screenings 3. Social distancing guidelines in place 4. Sanitising, disinfecting, or cleaning procedures in place

International Voice Process Jobs Seekers. Job Designation: Voice Support Process Support the software installation and deployment activities for license users across Windows and MAC operating systems. Support the how-to and technical questions from customers for the entire range of Adobe products serviced in the queue. Use Client products to obtain a general understanding of software features, benefits, and customer usage. Education & Job Details Education: Any Qualification Experience: Freshers Salary: 12 k to 15 k + Incentives Languages Known: English Other Skills: Excellent Communication Skills Basic Computer and Typing Skills any futher details contact us our HR Team, Regards, Ms. Brindha HR 73582 / 32554

Technical Specialist - Customer Support (Kolkata) Positions 1 (On Rolls) Kolkata Designation Technical Specialist - Customer Support Location Kolkata Department Customer Support No of Years of Exp • 3-4 years’ experience in technical support product training mainly with competition Brand such has TVSE / Cannon /HP/ Can be shortlisted Target Companies: TVSE / Cannon /HP / WeP / IT Peripherals… Qualification/ Skills Diploma B.E / B.Tech CTC 3 - 5 Lakh Sourcing Fee 8.33% on CTC Expected DOJ Immediate Job Responsibilities Job Profile - Technical Specialist – Customer Support Core Skills: • Overall 3-4 yrs of experience in technical support product training to field engineers. • Should have Strong Basic Technical Knowledge • Technical Experience on IT products. • Experience on product training like Printer /Scanner/Projectors will be preferable. • To provide technical support assistance & training, facilitating customer visits, and performing Epson Products technical demonstrations that provide a competitive edge for technical service engineers • Working knowledge on printers / Projects / Scanners. • Knowledge of printing methods & technical solutions • Providing training based on field needs and the delivery of new product and technology training in support of field readiness • Responsible for understanding business and technical problems addressed by the products including product demo, business drivers, evolving business needs. • Prepare for client meetings and tailoring communications to address business needs of potential clients. Core Skills: • Good communication & Presentation Skills • Working knowledge on Office Automation device drivers. • Knowledge of printing methods & technologies • Reporting to Senior Manager – Customer Support

Technical Specialist - Customer Support (Kolkata) Positions - 1 (On Rolls) Kolkata Designation - Technical Specialist - Customer Support Location - Kolkata Department - Customer Support No of Years of Exp •3-4 years’ experience in technical support product training mainly with competition Brand such has TVSE / Cannon /HP/ Can be shortlisted Target Companies:TVSE / Cannon /HP / WeP / IT Peripherals… Qualification/ SkillsDiploma B.E / B.Tech CTC3 - 5 Lakh Sourcing Fee8.33% on CTC Expected DOJImmediate Job Responsibilities Job Profile - Technical Specialist – Customer Support Core Skills: •Overall 3-4 yrs of experience in technical support product training to field engineers. •Should have Strong Basic Technical Knowledge •Technical Experience on IT products. •Experience on product training like Printer /Scanner/Projectors will be preferable. •To provide technical support assistance & training, facilitating customer visits, and performing Epson Products technical demonstrations that provide a competitive edge for technical service engineers •Working knowledge on printers / Projects / Scanners. •Knowledge of printing methods & technical solutions •Providing training based on field needs and the delivery of new product and technology training in support of field readiness •Responsible for understanding business and technical problems addressed by the products including product demo, business drivers, evolving business needs. •Prepare for client meetings and tailoring communications to address business needs of potential clients. Skills Core Skills: •Good communication & Presentation Skills •Working knowledge on Office Automation device drivers. •Knowledge of printing methods & technologies •Reporting to Senior Manager – Customer Support

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs • Handle calls on Raid, SCSI, SAS etc • Assist TCP/IP Networking configuration • Handle Escalations from end users • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. • Configure and Trouble shoot DNS and DHCP related issues • Starting and stopping of services; Run level conceptsFollow the Checklist(s) and Standard Process • Data submission for server outage summary report • Follow up, coordinat for HW fault/spare with OEM vendor and speed up for call closure • Call logging & follow-up action with the principal Vendors for warranty related incidents • Escalate the problem to the Technical Specialist, RTSG or TSG if not resolved • RCA on repeated issues.

ABOUT ENGRAV ENGRAV Systems Pvt. Ltd (ENGRAV) is based in Bangalore and is in the fifth year of its operation. ENGRAV has spent many man-years on the design, development of a specialist software ERP (EMQIM). The software ERP is used for maintenance & material management of any type of assets, including aviation assets like aircraft & helicopters. ENGRAV has also developed a Flight Duty Time Limitation (FDTL) software for the aviation industry. The company has entered the commercial aviation segment in May and now, has over 30 commercial aviation operators as customers. CANDIDATE REQUIREMENTS MANDATORY REQUIREMENTS: Ability to speak and write clearly and accurately Proficient in writing Knowledge of relevant software computer applications and equipment Effective listening skills Good team player Multi-tasking capabilities JOB RESPONSIBILITIES: Deliver service and support to customers using and operating automated call distribution phone software, via remote connection or over the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customer s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical software issues involving product usage, functions and features Research required information using available resources Follow standard processes and procedures for troubleshooting issues/ concerns raised by customers Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers and clients business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates CONDITIONS Must be able to sit for long periods of time Position requires use of headset/microphone Willing to work in shifts

Job Title: LMS - Specialist Role As a Learning Management System (LMS) Specialist, to develop & maintain LMS software that contributes to the overall success of our products. Be a part of team who works collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. Responsibilities Evaluate a restricted number of learning management solutions according to scope and requirements. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the LMS platform - information architecture Evaluates business requirements related to using and configuring LMS application. Manages LMS functions which include monitoring course content, course approvals,and evaluation processes. Creates/publishes/archives online/instructor-led courses, adds/deletes resources, monitor accounts, reset passwords, and maintain system parameters;Administers LMS user accounts. Creates and updates training requirements in the LMS Generate and manage training within the Learning Management System. Facilitate in end user training of LMS application. Mend LMS issues and divergence. Audit and monitor data integrity within LMS. Requirements Proven working experience in handling LMS platform and run dashboards for software documentation. Experience in handling Moodle or any open source software - LMS and digital learning app solutions. Basic familiarity with the SDLC and software development. Degree in Computer Science, Engineering or equivalent preferred Software skills MS Office Tools (High Level proficiency in PPT & Word) LMS Project management tools. Hands-on knowledge of authoring technologies, Intranet design tools, and multimedia applications, including Adobe Presenter, Adobe Captivate, Flash. Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: IT Software - Systems, EDP, MIS Role Category:Admin/Maintenance/Security/Datawarehousing Role:Ma nagement Information Systems(MIS)-Manager Employment Type: Permanent Job, Full Time

Salary range: 2 LPA-4 LPA Eligibility: Any graduate/fresher/Experienced Job summary Technical voice Support executive will apply technical knowledge related to computer hardware, software or network problem and providing resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions over the phone. Support will be provided by troubleshooting problems and clearly communicating technical solutions in a user-friendly and professional manner What does an IT technical support officer do? As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. You'll be part of the IT crowd if you work in a technical support job or as a helpdesk operator, so you’ll be monitoring and maintaining the computer systems as well as the networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to. Technical support is vital to the ongoing operational efficiency of the company. Supporting the rest of the business with their ongoing IT requirements, the sky is the limit. Being promoted to a more senior technical support role and from there to a team, section or department leader. Technical support can provide useful experience for other jobs Entry requirements • A degree holder who insist to make career in technical field • The computing world evolves very quickly and new technologies are always being developed so it is more important that candidates keep IT knowledge up to date. • IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. • installing and configuring computer hardware operating systems and applications; • talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues • testing and evaluating new technology; • Stay current with system information, changes and updates • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Skills and knowledge • Knowledge of customer service principles and practices; • Effective listening skills; • Multi-tasking capabilities; • Problem Solving, Verbal Communication, telephone etiquettes, Customer Service, PC Proficiency Competencies • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. If you're... A logical thinker with excellent problem-solving skills, excellent communication skills and who like to keep up to date with the latest technology then you may be the perfect candidate for working in technical support. You’ll receive a high standard job training before you start up your job No contract or bond If you’re interested get back to me by sending your CV to or call @+91- and fix up your interview

As a L2 Desktop Support Associate (DSA) at WWS you will work as part of a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. The Responsibility includes for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms What We Expect Bachelor/Master s degree in computer science, information technology, computer programming. Minimum experience of 2-3 years Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows Strong experience with installation, configuration, and administration of SAS 9.1.3 or higher Create/maintain static and Ad-Hoc deliverables to communicate field performance and increase technician level efficiency. Experience with performance tuning servers, troubleshooting, and automation of such codes. Proficiency in MS Excel or Google Sheets. A Desktop Support Associate s Ideal Day At WWS Technical Resolution.Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. Desktop Support.Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.Create, maintain, and distribute reports of progress to senior leadership. Networking Assistance.sound good in knowledge of Windows Operating Systems b'&' Chrome Operating Systems The basics of cloud drives are to be updated along with basic Knowledge of VPN which is to be operating. What You Can Expect Full-time, salaried position creamed with welfare programs. Competitive salary and tailored training in the core space with recognition potential and annual bonus. Performance appraisals. Attendance Incentives. Working with the best talent in the industry Conducive intangible environment with dynamic benefits. Why Consider a Desktop Support Associate Career With WWS? With a very appealing work environment at WWS, our setting made it easier to build relationships with other staff members and clients. You may also have an opportunity to learn other aspects of medical office work on the job, which can enhance your experience and qualifications. Technologies change rapidly and it's essential that you stay up to date with any developments in hardware and software, or specific systems applications.Nowadays Support Technician remains the traditional way of entry into computer or telecom field for several professionals. An important way to make a person stand out as a support professional is to authenticate knowledge and skills by getting one of these leading support certifications.