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Technical operations analyst


Top sales list technical operations analyst

Bangalore (Karnataka)
Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.
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India (All cities)
We are Seeking Technical Executive for our organisation.A candidate should have experience or knowledge on Router Configuration. Overseeing technical operations includes directing the implementation of routers. Location: Chennai and Coimbatore Both Fresher and Experience candidates can be applicable Male candidates Only. Two Wheeler is Must. Job Type: Full-time Email: airconnectindiahr@gmail.com
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Delhi (Delhi)
Technical Support Executive Job Description: Only Fresher Candidate Apply experience candidates are not allowed only day training day shift /night shift salary in domestic salary international pick & drop both side unlimited incentive no target fix salar Company Description Shine Solution is a prominent Job Recruitment in the Delhi/NCR region. The company came into existence with the aim of providing the job seekers and the companies in Delhi and NCR region with the best hiring solutions. Our expertise lies in providing professional Training & Development, P... Read full description Additional Information..Job type: Full time Position type: Permanent Vacancies: 100 Minimum experience: Without experience Education: Compulsory Education Salary range: ? / Yearly (Gross Pay) Category: Jobs in Customer Service / Call Centre / Operations / Data Entry..
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India
Technical Sales/ Support process 9136129568 Fresher & experience can apply Hiring BPO Executive US Shift, UK Shift australian bpo International Voice Process Salary 12k to 34k Inbound Customer service/Upselling Salary:INR 1,50,000 - 3,75,000 P.A. incentives + cabs + meals Industry:BPO / Call Centre / ITES Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Voice Role:Associate/Senior Associate Desired Candidate Profile Education- UG:Any Graduate - Any Specialization, Graduation Not Required PG:Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above Company Profile: Vendor Plus Consultants sonia 9136129568 Mail You cv SP-49-A, First & Second Floor Main Market Pandav Nagar, Patparganj,Delhi-110092 India
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India
The Level I Help Desk Analyst is responsible for resolving incoming telephone requests for assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role. All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk. Job Requirements Excellent verbal and written communication skills Microsoft Office Suite, Windows Operating Systems, and Internet applications. Hands on experience with Desktop/Laptop/ISP troubleshooting. Any Under Graduate/Graduate. Minimum of 6-12 months of previous call center, computer support, or customer service experience preferred. Candidate Checklist: Candidates are requested to bring2 copies of resume A valid photo identity card Copies of all educational and prior experience documents. Contact Person: Sunita (HR executive) Contact Number: Process: Technical Support. (International Business2Business Voice Process) Position: Help Desk Analyst Candidate must be able join immediately.
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India
GEEKS TECHNICAL SUPPORT LLC. (Largest Tech Support Company in Tricity) Geeks Technical Support is an independent provider of technical support services for brands like Dell, HP, Asus, Microsoft, Canon and many others. Use of names and trademarks are for reference only. Geeks Technical Support is a global company employing technicians across US and India. Our team of computer experts and specialists are happy to cater to our customers and resolve issues to serve customer needs! Geeks Technical Support is the next-generation computer support service provider for consumers and small businesses in United States, Canada, United Kingdom and Australia. We use our tools to cater to the needs of our customers and help them with each and every kind of technical issue. Job Description: Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Duties and Tasks/Essential Functions: •Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; •Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; •Research required information using available resources; •Organize ideas and communicate oral messages appropriate to listeners and situations; •Follow up and make scheduled call backs to customers where necessary; •Stay current with system information, changes and updates. •Latest technical knowledge in computers, Mac, routers, kindle, printers, Laptops etc. •replacing parts as required; •prioritizing and managing many open cases at one time; •rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; •Testing and evaluating new technology; •Conducting electrical safety checks on computer equipment. Skill and Knowledge Qualifications: •Proper phone etiquette; •Ability to speak and write clearly and accurately; •Demonstrated proficiency in typing and grammar; •Knowledge of relevant software computer applications and equipment; •Knowledge of customer service principles and practices; •Effective listening skills; •Multi-tasking capabilities; •Minimum 12 hours of weekend working availability on a Saturday or Sunday. Experience: 0-5 years in international process. Location: SCO nd Floor, Sector 34a, Chandigarh. Requirements: •Perfect English communication skills. •Should be comfortable in nightshifts. •Undergraduate/Graduate/Fresher’s can apply. •Toefl and IELTS candidates are welcome. Role and Offerings: •Salary: INR P.A •Industry: BPO / Call Centre / ITES •Functional Area: ITES, BPO, KPO,Customer Service, Operations. •Role Category: Voice •Role: Associate/Senior Associate Education Qualification: •Minimum +2 (Any disciple) with aggregate of 50% marks. Minimum Graduation or any diploma in (IT). Contact Person: Mr. Shashi Kant / Sanjeev Sharma Contact Number: / / Shashikant(at the rate)geekstechnicalsupport.co Sanjeevsharma.hr(at the rate)geekstechnicalsupport.co hr(at the rate)geekstechnicalsupport.co Sco- nd Floor, Sector – 34A, Chandigarh.
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India
GEEKS TECHNICAL SUPPORT LLC. (Largest Tech Support Company in Tricity) Geeks Technical Support is an independent provider of technical support services for brands like Dell, HP, Asus, Microsoft, Canon and many others. Use of names and trademarks are for reference only. Geeks Technical Support is a global company employing technicians across US and India. Our team of computer experts and specialists are happy to cater to our customers and resolve issues to serve customer needs! Geeks Technical Support is the next-generation computer support service provider for consumers and small businesses in United States, Canada, United Kingdom and Australia. We use our tools to cater to the needs of our customers and help them with each and every kind of technical issue. Role Overview: Responsible for providing telephone/email/chat, online and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software Requirements: 1 to 2.5 years of relevant work experience required. Graduate or Undergrad with 1 year of International Call Center Voice experience Should be willing to work in shifts in a 24 x7 work environment Excellent telephone soft skills & thorough telephone functional skills Location: SCO 142- 143, 2nd Floor, Sector 34a, Chandigarh Role and Offerings: Salary: INR 2, 00,000 - 4, 00,000 P.A Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO,Customer Service, Operations. Role Category: Voice Role: Associate/Senior Associate Contact Person: Mr. Shashi Kant / Sanjeev Sharma Contact Number: 7087216800 / 9872388183/ 01724661486 Shashikant@geekstechnicalsupport.co Sanjeevsharm a.hr@geekstechnicalsupport.co hr@geekstechnicalsupport.co Sc o- 142- 143, 2nd Floor, Sector 34A, Chandigarh
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India
Key Skills: Technical support, Good Communication, Troubleshoot over the telephone and remote, number of calls, Deliver outstanding customer service Qualification: School & Graduation > Any Graduate Specialization: Voice Process Job Function: Operations/Customer Service Industry: IT-Software Job Description Primary Skills: Troubleshoot telephone and/or email inquiries in the customer support/technical support queue Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. Meet customer requirements through first contact resolution. Deliver outstanding customer service to direct customers in a high pace contact center environment Perform appropriate and timely troubleshooting of technical issues Meet performance standards in productivity and quality set by the department in a highly metrics driven operation; number of calls, length of calls, quality scores, sales Provide accurate technical solutions in an effort to resolve each issue upon the 1st call Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services Candidates having experience working in Technical Support with projects like Dell on Call, Dell Solution Station or iYogi etc. would be given preference. Desired Profile: Should possess Good Communication. Should be comfortable for night shifts Offering: Salary + cash incentives + Cabs + meals Fresher can also apply. Interested candidates call IMMEDIATELY on VWish Solution Pvt ltd Office: 4, Tower C 3rd floor DLF IT Park Chandigarh
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India (All cities)
Responsible for carrying out IT technical requirements and support for assigned areas to provide technical solutions that maintain daily efficiency, monitor and maintain the computer systems and networks. installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems.Duties:* Implement and manage the network infrastructure and services for the business to ensure maximum availability and performance at all times.* Practice network asset management, including maintenance of network component inventory and related documentation.* Manage and ensure optimal operation of all network services including LAN, WAN, Email, Authentication/Active Directory, Application Services, Voice/Telephony and Video.* Manage and ensure effectiveness of security (perimeter, edge and core) solutions, including firewalls, proxies, anti-virus solutions, and intrusion detection systems.* Execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement. * Incident, Problem and Change Management on a RIM environment and familiar with data center operations* Conceptual knowledge of Business continuity and DR planning* Working with IT support personnel providing network administration and end users with technical support.Requirements
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India
Urgent Requirements: -------------------------------- • Job Title: Tech Support Sales Executive / Sr. Tech Support Sales Executive (Voice) • Job Description* Number of Openings: 50 Location: Noida Joining: Immediate Salary: /- to /-Per Month plus incentives Job Profile: - Handling incoming calls & selling technical support subscription plans to the customers. - Excellent communication & convincing skills with fluency in English. - Should be able to multi-task during handling a transaction (Type & Talk), Should be an avid listener. - Will be responsible for ATTAINING daily, weekly and monthly Sales Targets. - Interact with the customers to resolve their queries related with hardware/software issues. - Respond to request for support and assistance from customers. - Hands on Windows Operating System, installation and troubleshooting. - Flair & Passion for Sales. - Strong customer service skills. Job Specification: - Ability to close sales. - Excellent communication skills in English. - Should be able to engage the customer in a conversation and avoid dead air on calls. - Accurately capturing required customer details in CRM. - A high degree of self-motivation and drive. - Ability to work both, independently and as part of a team. - Meet Call Quality requirements as outlined via Call Monitoring Guidelines. Requires maintaining 100% Sales Compliance as per Sales Compliance Guidelines. - Adequate working knowledge of Anti-Virus, Spyware, Trojans, Malwares. - Must have good working & operational knowledge of at least 1 of the following: Antivirus Software (McAfee/Symantec/Trend Micro etc.) - Advance operational/troubleshooting skills (for at least one the following): - Computer Desktop/Laptop operations along with peripherals (Printers, Scanners, USB Drives) - Advanced Knowledge of the Operating systems: Windows 7, Windows , XP Home, XP Pro (Set-Up, Install, Re-Install, and Recovery). - Virus/Spyware/Malware eradication including Manual Virus removal. - Basic Networking Concepts (Wireless Set-Up & Configuration & Internet Connectivity). Other Details: Shift Timing: 8.30 PM to 5.30 AM Cab Facility: Provided, Delhi, Noida, Ghaziabad Meals: Provided Working Days: 5 days working with fixed offs Qualification: Graduate/Under Graduate in any discipline Experience: • Industry of the Employer: BPO / Call Center • Total Experience: 0 Yr to 5 Yrs • Annual Salary Offered: Rs 1.2 Lakh / Yr to Rs 5.00 Lakh / Yr • Location of the Job: Noida • Job Type: Full Time • Shift Type:Night
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India
Walk-in and walkout with an offer letter @ 2COMS Consulting Pvt Ltd "Greetings from 2COMS Consulting Pvt Ltd" WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO S IN Kolkata. Walk -in to 2COMS Consulting Pvt Ltd " to avail these opportunities Are you a Fresher/Experience (Any Experience) with Good Communication Skills and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift. Then here s a Chance to All you Guys! Call/SMS Abu: and Join the TOP BPO s in Kolkata. Walk-in to our Office & Walk out with an Offer letter For Sure. Available Positions:- Customer Support & Sr Customer Support Technical Support & Sr Technical Support IT Help Desk engineers Server Support. Available Process:- Voice Support Available Shift Timings:- UK Australian US & Day Interview Rounds:- HR Voice & accent Operations Note:- All these rounds are held @ our office. Salary:- Starts with 1.3 L/A to 2.8L/A based on experience Do Carry:- 2 Copies of Resume 2 Passport size photograph You can always refer your friend for this Job. Forward this mail to your friend. Contact Person: Abu Contact No.: Venue 2COMS Consulting PVT LTD EN-27 Block Advantage tower 4th Floor Webel More,Saltlake sec-5,Kol-115
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Bangalore (Karnataka)
Hi, Warm Greeting from "CAREER DOTCOM "..!! Great opportunity for BPO professionals..?? Huge openings available in BPO Industry for Voice Please find the below job description International Process: - Type of program: Technical Support Qualification & Experience: - 10th / 10+2 / 10+3 / Graduate / Post Graduate - Fresher / Experience Requirements: - Excellent Communication skills in English. - Flexible on shifts Languages preferred for Voice process: -English, Kannada and Hindi -English and Tamil -English and Malayalam Shifts: - Fixed Day shift and rotational week off for Females - Rotational Shift and Rotational week off for Males - Two way Transport Round of interview: •HR round •Operations round Walk in B/W: 10 A.M - 4.00 P.M (MONDAY to SATURDAY) Interview going on daily basis…!!!! VENUE CAREER DOTCOM #100, 5th Block, 5th cross, Kormangala Opp: Banana Beach Restaurant Bangalore - 560095 REGARDS, SUMITHA +91-8088934504
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India
About the company: United e-Services Pvt Ltd. is a leading Connect Centre which leverages on process, domain and technology expertise to deliver superior business value to its clients. United was founded in . And 2 years on, the organization has ramped up its operations to 200 seats and has expanded its footprints across the world..Now its spreading in Bengaluru. Within a short span of time it has experienced phenomenal growth in business, revenue and goodwill. Direct Interview in Company and Job Location:- Team UnitedTech Services Pvt Ltd. Vishnupriya Complex, 2nd floor, Vinayaka Circle, Palace Guttahalli Bangalore - Malleshwaram Contact Person: Akanksha(HR) Contact number: , Designation: Tele Marketing Executive/ Merchant Advance Cash/ Tech Support Salary: Rs. to Rs./- per annum Job Timings: (Uk Shift Day shift): PM – 9.30 PM (Uk Night Shift): 5:00 PM - 3:00AM (US Night Shift): 8:00PM- 6:00 AM No. of Working Days: 5 days in a week Appraisal Policy: Done every 3 months on the basis of Performance and Punctuality. Heavy Incentives: Monthly + On Spot + Special Incentive + Team Based + Bonus Training and Learning Period: 1 month Interview Date: 14th – 19th September Interview Timings: 11 AM – 6 PM Desired Skill Set:- 1) Applying candidate must be a fresher. However, experienced candidates can apply for this position. 2) Applying candidate must be a graduate / post graduate as per any curriculum. 3) Applying candidates must be able to handle international customer 4) Willing to work in Shifts. 5) Should handle the B2B 6) Applying candidate must have excellent communication and interpersonal skills
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India (All cities)
ThiDiff was founded in 2012 and has been growing ever since as we are providing eCommerce testing services and mobile app testing services to Sally Beauty Holding located in Denton, Texas. We are looking for a QA Lead who is a proven software tester and who has a solid understanding of Methodologies and QA processes. The QA Tester Lead is responsible and accountable for leading and mentoring off-shore teams and communicates project status to the client and project manager. The QA Lead should be able to help define and distribute daily tasks to our QA team and is therefore held more accountable for the quality of our work. WHAT YOU’LL BE DOING Understand and challenge project scope Plan, organize, control and evaluate daily operations of applications Show initiative, drive process, and assign tasks Follow the lead and guidance of Client IT Managers and act as management backup Proactively manage priorities and milestones for team and project Set the tone of quality for bug reports, tests cases, and documentation Maintain professional communications between off-shore QA and client. Report team’s status per defined milestones to client Proactively mentor, review, and audit efforts completed by fellow testers and engineers Actively participate in development of employees with oversight by manager Oversee training of new resources Teach and drive standard operating procedures Participate in facilitation of team meeting Assist in completion of project weekly status report, team metrics, and quarterly report Ensure project needs are met with IT
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India
Able to handle our client query and trouble shoot their queries through team viewer access and give appropriate solutions and improve the services.
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