Technical support associate process

Voice Process Voice processes can be either inbound or outbound. In inbound processes you'll be handling calls that customer or prospects make. For example, a telecom company outsources its customer support, so in this you'll be handling calls of their customers on the telecom company's behalf. One other example would be that a prospect customer is calling to get more information about a product or service. In outbound processes, calls are to made in order to generate sales or may be to collect dues. For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales. This type of positions offer good salary with additional incentives for making sales. Source: Andy Melton, CC, via Flickr For voice positions one must have excellent communication skills, average computer skills, and the ability to solve the customer's queries quickly. For this they are also required to have good listening skills and having a neutral accent will only help. Having a neutral accent is nothing but having a clear voice without any influences from the mother tongue that you may have. Almost all international BPO jobs for voice process will have night shifts. For instance, if you join a BPO which has a UK process. And the customer support center starts at 8 A.M and ends at 8 P.M UK local time then it would be nearly 1 P.M in India and approximately 3.30 P.M Philippines. So if you are worker in India then your shift would start from 1 P.M local and accordingly if you are a worker in Philippines then your day would start at 3.30 P.M. There is always a monitoring process wherein your calls will be monitored for determining your productivity. DESIGNATION: TECHNICAL SUPPORT EXPERIENCE: 1YEAR (international voice process) CTC: 10K/ month Night Shift timings:pm-5:00am EMINENT SOLUTIONS #th Floor, Above Syndicate Bank, Near Lal Bungalow, Beside VIP Lounge Lane, Greenlands Road, Begumpet, Hyderabad, Telangana. Phone: + Mobile: +

Hi, Warm Greeting from "CAREER DOTCOM "..!! Great opportunity for BPO professionals..?? Huge openings available in BPO Industry for Voice Please find the below job description International Process: - Type of program: Technical Support Qualification & Experience: - 10th / 10+2 / 10+3 / Graduate / Post Graduate - Fresher / Experience Requirements: - Excellent Communication skills in English. - Flexible on shifts Languages preferred for Voice process: -English, Kannada and Hindi -English and Tamil -English and Malayalam Shifts: - Fixed Day shift and rotational week off for Females - Rotational Shift and Rotational week off for Males - Two way Transport Round of interview: •HR round •Operations round Walk in B/W: 10 A.M - 4.00 P.M (MONDAY to SATURDAY) Interview going on daily basis…!!!! VENUE CAREER DOTCOM #100, 5th Block, 5th cross, Kormangala Opp: Banana Beach Restaurant Bangalore - 560095 REGARDS, SUMITHA +91-8088934504

Hiring For Technical Support Voice Process Excellent Communication Skill In English Only Experience Candidates Can Apply Experience: 6 month to 4 years Immediate joiners are preferred For Further Details Contact, Sandusta Human resources 044-

Key Skills: Technical support, Good Communication, Troubleshoot over the telephone and remote, number of calls, Deliver outstanding customer service Qualification: School & Graduation > Any Graduate Specialization: Voice Process Job Function: Operations/Customer Service Industry: IT-Software Job Description Primary Skills: Troubleshoot telephone and/or email inquiries in the customer support/technical support queue Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. Meet customer requirements through first contact resolution. Deliver outstanding customer service to direct customers in a high pace contact center environment Perform appropriate and timely troubleshooting of technical issues Meet performance standards in productivity and quality set by the department in a highly metrics driven operation; number of calls, length of calls, quality scores, sales Provide accurate technical solutions in an effort to resolve each issue upon the 1st call Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services Candidates having experience working in Technical Support with projects like Dell on Call, Dell Solution Station or iYogi etc. would be given preference. Desired Profile: Should possess Good Communication. Should be comfortable for night shifts Offering: Salary + cash incentives + Cabs + meals Fresher can also apply. Interested candidates call IMMEDIATELY on VWish Solution Pvt ltd Office: 4, Tower C 3rd floor DLF IT Park Chandigarh

Greetings From Adeeba E Services Pvt Ltd!!! Urgent Hiring Going On For The Post Of T.S.A. Hiring for the post of TSA(Technical Sales Associate) Salary up to 25 k Shift: Morning (10:30 am - 8:30 pm) & Night(10 pm - 8 am) No Deduction in salary based on Targets. Job Roles: Customer will call you regarding the issues of the computer related to software issues like pop calls,error code. Candidates needs to troubleshoot issues and charge an amount to fix up the issues. Qualification: -English fluency should be very good. - Experience: Min 1 year exp of working in tech sales profile in international process. -HS pass or any Graduate. Candidates must know how to close calls/ take remote access. - Shifts: Flexible to work in any shift and 6 days a week. -Can join immediately. Benefits: Huge Incentives. Fixed salary credited on time. Required Experience: 1years to 2 years Skills: troubleshoot,benefits,technical sales,sales,international process Contact HR @ Abhishek.

Immediate opening for Junior/Senior Voice Process Associates for International BPO. Salary: Lks+ Incentives and other Perks Experience: 1-8 yrs Process: Customer Support /Technical Support Eligibility: * Excellent Communication * Willing to work in Night Shift * Willing to relocate to Chennai/Coimbatore * Prior Experience in International BPO will be an added advantage. * Male/ Female If interested in the above profile, Poonik Technology

Title: TSE (Technical Support Engg) Location: Bangalore (Mysore Road Global Village) Work Schedules: 5 days week Compensation: 12.5K + incentives of up to 1 K per month (Annual CTC: 2lpa)/Negotiable for experienced Skills Required:- -> Educational Qualification- 12th, Diploma, Graduate in any discipline -> Excellent communication skills in English -> Good typing skills -> Flexibility to work in 24*7 shifts. -> Candidates should be willing to work in Night Shifts. -> Candidate should have basic knowledge of networking.

Good Opportunity to escalate your career with Renowned BPO. TECHNICAL SALES (Inbound Voice Process) Job Roles: Customer will call related to computer issues like Pop up calls, Antivirus issues, Error code messages, Email issues, Desktop Support, Laptop Support, Printer Issue etc. Candidates need to solve these issues and charge a certain amount. Shift Timings: Night 10PM TO 8AM + 1 roster off / 6 days working Salary (12 k to 25 k) Shift Timings: Morning 10:30AM To 8:30PM + 1 roster off / 6 days working Salary (12 k to 25 k).-Must be flexible.Perks:- Fixed Salary credited on 1st of the month.

Company Name: Wipro Detailed Description of Job Opening: Wipro Exclusive Walk-in Freshers Drive - On 31st Oct for Noida, Delhi Location About Company: Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to differentiate at the front and standardize at the core through technology interventions. Required Skills: Technical Support Associate Understanding of Basic Computer concept Strong verbal communication skills Year of Experienced: Freshers Educational Qualification: Any Graduates, BE/B.Tech Work Location: Noida Walk-in Date: 31st Oct , Time: 11 AM Job Last Date: 31st Oct Walk-in Venue Contact Details Wipro BPS, A1-Noida Sector 3 (2 mins walking distance from Noida sec 16 metro station.)

Candidate must have basic Computer Knowledge For Technical Process Basic Understanding on: Computer Operating Skills File/ Memory/ Keyboard Management, Installing and Uninstalling Software, Basic troubleshooting and Keyboard Shortcuts. Should Not Exceed 33 Years of age.

Job Description Voice Process, US Technical Support, B2C process, Any two days off. Requirements Candidates with Good Communication Skills, Positive attitude, Innovative &Logical, Flexibility to work in Shifts. Shift timings Rotational US shift. Transport Point pick and Door drop. Qualification UG graduates apply,Marine and Aeronautical need not to apply. Candidates with max 3 backlogs can apply. No PG Graduates. Interested candidates can contact Karthik(HR)- Venue Altis Career Solutions Pvt. Ltd. No.6/36, Sivan Koil Cross Street, Kodambakkam, Chennai - 24

Required: Customer Technical support Voice Process UK Night Shift 5 days working Location Ambala Cantt Salary 15-25k Girls and boys Freshers or experienced For girls Morning Shift Good communication skills Pls forward your cv with Pic call Unipro Consultants for interview telephonic rounds

Warm Greeting Great opportunity for all Openings for Voice Process Day shift openings in domestic inbound voice. Job Description Qualification: Graduate / Post Graduate Fresher or Experience Graduate and post graduate in any discipline. Experience: 0 4 Years Required Skills: Excellent Communication in english and hindi for domestic voice day shift Salary: 18.5'k + Transport + 5 days working 2 days off work location: (BANGALORE) Shift: Day shifts, 5 days working Cab facility will be provided. Contact Person: Saranya Job Type: Full-time Salary: 18500.00 /month Thanks & Regards Saranya

Greetings from Adeeba E Services Pvt Ltd!! Excellent opportunity for experienced candidates in international BPO for Technical Sales Associate Job Summary: Needs to attain the calls of our international customer regarding to their computer related issues and help them to resolve the problem by providing technical support to them with the help of our technician. Candidates have to convince the customer to pay for the service and when the customer get ready to pay, candidates should simply transfer the calls to the technician. Criteria: Candidates should have minimum 6 months experience in International BPO company (inbound/ outbound). Candidates should be flexible and comfortable to work in night shift. Candidates should have excellent communicational skills. Must have Fluency in English. Salary: Rs.15,000 - 25,000/month (fixed) Huge Incentives Fixed Salary Credited on first of every month. Benefits and facilities: 24 paid leaves in a year 15 comp off Paid B day leaves No Extension of Shift Timings. Night Shift. Working Days: 6 days / 1 roster off. Qualifications:- Must Have Experience in Outbound /Inbound Tech Sales for more than 8 months. Must know how to close their own calls. Must have good convincing skills. Min HSC Passed. Walk in venue time: 12 pm to 5 pm, Godrej Genesis, Room No 602, 6th Floor, EP Block, Sector V, Salt Lake City, Kolkata, West Bengal 700091 Call HR Aryaman- 6290497408 Hiring Process: Walk - In, Face

Tech Support Sales: Job Description The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Taking inbound calls with printer, router and anti virus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software. Responsibilities Should have worked in Pop-ups, PPC, Desktop, Laptop, Printer related calls. Handling Troubleshooting Issue Candidate should be flexible to work in night shifts. B2B & B2C Lead Generation. Coordinating with managers to understand the requirements. Candidates need to solve these issues and charge a certain amount. Shift Timings: Night 8PM TO 6AM with 1 roster off / 6 days working. Candidates must know how to close calls. Should be flexible to work in Night Shifts. Qualifications: Minimum 6 months of exp in technical sales (voice process)of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills 10+2/ Graduation. Benefits: Salary: Upto Rs.25,000/month(fixed)+Huge Incentives Shift: US Shift Benefits and facilities: Fixed Salary on 1st of every month In Salary Account+Huge Incentives. 24 leaves in a year+comp offs+b'day leaves Daily/Monthly Incentives Spot Incentives No Extension of Shift Timings Medical benefits Salary: Not a bar for a right candidate. Working Days:6 days For more Info, Please call HR Abhishek