Technical systems analyst

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

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Technical Engineer Job Description: 1.A Technical Engineer is usually hired by businesses to maintain their computer hardware and software systems. 2.Their skills assist the company in resolving technical issues concerning customer's accounts or company software infrastructure. 3.A Technical Engineer will also support flawless computer software integration by diagnosing and troubleshooting common problems. 4. Employees holding this job title generally begin in IT or IT Assistant roles. 5.A bachelor's degree in Computer Science or related degree is required for the position. 6.Many companies also require additional certification in industry specific networks or operating systems. 7.Individuals with a strong customer service background and a positive outlook on problem solving tend to excel in the position of a Technical Engineer. Qualification: B.E/ B.Tech/ Diploma Location: Chennai Timing: Full Time Salary: 10k to 20k Exp:Frehers Benefits: OT + Incentives + Increments based on ur Performance. Shift: General Shift Gender: Both Male & Female Job Role: Company Employee in MNC ARREARS & FRESHERS/ EXPERIENCE CAN ALSO APPLY. ROLE: Technical field For Further Information Contact Us: HR Abitha 63852@35307

TECHNICAL SUPPORT ENGINEER AGE: 21 TO 40 LANGUAGE KNOWN: ENGLISH, HINDI, OTHER, ETC... ACCOMMODATION PROVIDE BY COMPANY... JOB DESCRIPTION: Installation & configuration of a company s computer hardware operating systems and applications. Maintenance and monitoring of computer networks and systems. Logging the queries of customers and employees. Analysis of call logs in order to discover any underlying issues or trends. Diagnosing and solving hardware or software faults. Testing and evaluating new technology. Performing electrical safety checks on the company s computer equipment. Responding to call-outs in a timely fashion. Following instructions, either written or in diagram form, in order to set up a system or fix a fault.... CV BASED SELECTION

TECHNICAL ENGINEER AGE: 21 TO 40 LANGUAGE KNOWN: ENGLISH, HINDI, OTHERS, ETC... ACCOMMODATION PROVIDE BY COMPANY... JOB DESCRIPTION: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients... CV BASED SELECTION...

Technical Engineer Job Description: 1.We are searching for an innovative, deadline-driven technical engineer to join our company. 2.The technical engineer s responsibilities include assisting Engineers with various tasks like design, construction, equipment installation, system configuration, maintenance, developing preventative maintenance plans, and providing customer support. 3.You should also be able to troubleshoot systems, identify problems, and write up reports. Qualification: B.E/ B.Tech/ Diploma (Mec/ EEE/ ECE) Location: Chennai Timing: Full Time Salary: 10k to 20k Exp: 0 to 5yrs Benefits: OT + Incentives + Increments based on ur Performance. Shift: General Shift Gender: Both Male & Female Job Role: Company Employee in MNC ARREARS & FRESHERS/ EXPERIENCE CAN ALSO APPLY. ROLE: Technical Engineer For Further Information Contact Us: HR Abitha 63852@35307

Technical Sales Executive (Inbound) Total Experience:1 to 3 (in years) Annual Salary: /-TO /-per month Job Location: Delhi,Noida,Gurgaon Joining Immediate Shift Timing Night Job Description: We are a leading International BPO. We provide Computer Technical Support in UK, USA, Australia and CANADA. Any query related with computers viz. Operating Systems, Pop-Ups,MAC,Internet, Printers, Drivers, DELL, Adobe, HP,Networking and so on are resolved by our Technical Support Experts. We are looking candidates for the Inbound Sales USA/UK/Australia voice process whose role would be to sell the Annual Maintenance for Computers (AMC). Desired Skills & Experience: Excellent spoken English must. Minimum 1 year experience in Voice Sales Process (Inbound) in an International BPO. Conviction and Ability to convince Thinks fast and acts decisively Adhere to timeliness & ability to deliver under pressure Interview Timing 2pm to 7pm 5 day's Working, With Cab & Meal Free Interested candidate must call Ajit Kumar Giri @

The Level I Help Desk Analyst is responsible for resolving incoming telephone requests for assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role. All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk. Job Requirements Excellent verbal and written communication skills Microsoft Office Suite, Windows Operating Systems, and Internet applications. Hands on experience with Desktop/Laptop/ISP troubleshooting. Any Under Graduate/Graduate. Minimum of 6-12 months of previous call center, computer support, or customer service experience preferred. Candidate Checklist: Candidates are requested to bring2 copies of resume A valid photo identity card Copies of all educational and prior experience documents. Contact Person: Sunita (HR executive) Contact Number: Process: Technical Support. (International Business2Business Voice Process) Position: Help Desk Analyst Candidate must be able join immediately.

Salary range: 2 LPA-4 LPA Eligibility: Any graduate/fresher/Experienced Job summary Technical voice Support executive will apply technical knowledge related to computer hardware, software or network problem and providing resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions over the phone. Support will be provided by troubleshooting problems and clearly communicating technical solutions in a user-friendly and professional manner What does an IT technical support officer do? As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. You'll be part of the IT crowd if you work in a technical support job or as a helpdesk operator, so you’ll be monitoring and maintaining the computer systems as well as the networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to. Technical support is vital to the ongoing operational efficiency of the company. Supporting the rest of the business with their ongoing IT requirements, the sky is the limit. Being promoted to a more senior technical support role and from there to a team, section or department leader. Technical support can provide useful experience for other jobs Entry requirements • A degree holder who insist to make career in technical field • The computing world evolves very quickly and new technologies are always being developed so it is more important that candidates keep IT knowledge up to date. • IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. • installing and configuring computer hardware operating systems and applications; • talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues • testing and evaluating new technology; • Stay current with system information, changes and updates • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Skills and knowledge • Knowledge of customer service principles and practices; • Effective listening skills; • Multi-tasking capabilities; • Problem Solving, Verbal Communication, telephone etiquettes, Customer Service, PC Proficiency Competencies • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. If you're... A logical thinker with excellent problem-solving skills, excellent communication skills and who like to keep up to date with the latest technology then you may be the perfect candidate for working in technical support. You’ll receive a high standard job training before you start up your job No contract or bond If you’re interested get back to me by sending your CV to or call @+91- and fix up your interview

Responsible for carrying out IT technical requirements and support for assigned areas to provide technical solutions that maintain daily efficiency, monitor and maintain the computer systems and networks. installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems.Duties:* Implement and manage the network infrastructure and services for the business to ensure maximum availability and performance at all times.* Practice network asset management, including maintenance of network component inventory and related documentation.* Manage and ensure optimal operation of all network services including LAN, WAN, Email, Authentication/Active Directory, Application Services, Voice/Telephony and Video.* Manage and ensure effectiveness of security (perimeter, edge and core) solutions, including firewalls, proxies, anti-virus solutions, and intrusion detection systems.* Execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement. * Incident, Problem and Change Management on a RIM environment and familiar with data center operations* Conceptual knowledge of Business continuity and DR planning* Working with IT support personnel providing network administration and end users with technical support.Requirements

- We are hiring -Technical Sales Executive (Night Shift) Job Profile: Inbound sales and Technical Support Specialists to help customers establish and enhance their online presence by providing technical support, product information, first-rate customer service and selling products and services as per customer needs. Making sales with PPC / Router / Facebook / Emails / Printer/Microsoft outlook calls. Subscription sales. Must be comfortable with US. Responsible for effectively handling customer queries. Excellent customer service/sales skills. Basic technical knowledge of Operating systems like Windows XP/ Vista/7/8/Mac OS. Basic Knowledge of computer troubleshooting, Internet. Ability to achieve the set target and to give contribution to growth of the Company. Skill Set Required: - Applicant having 0 months - 2 years of experience in IT Sales/Inside Sales/Sales - Strong Technical or Software Sales Experience. - Must have good communication, negotiation, convincing and client servicing skills. - Must be process oriented and consistent performer - Ability to work independently and multi task in a fast paced environment. - Must be confident, Self-motivated.. - Applicant should be willing to work in US Timings (Night Shift) - Work Timings - 24*7 Perks and Benefits: - Recurring, Quarterly and continuous incentives - Medical Insurance Benefits and Meal allowance. - Quarters, Annual Team parties and Outdoor Trips. - Performance based bonus and Cash Rewards. - Attractive Internal Referral Incentives. - Employee friendly Corporate Work culture. - Recurring incentives for Team Lead on each of his team members sales - Rotational off,Rotational Shift - One time Meal Interview Process: - Face To Face - HR Round Contact: HR Indu show contact info Address: Nixxit IT Solutions D-117,Sec-63 Noida Landmark: Makino Office

Description • Responsible for answering customer queries regarding technical issues and abide by the prescribed norms • Candidate with a flair for computer troubleshooting and an aptitude for Customer Support • Basic Hardware & Networking knowledge • Removal of virus • Knowledge in hardware fundamentals, operating systems and networking • An aptitude for troubleshooting of desktops / laptops / tablets / palmtops • Installation of windows & MAC • Operating Systems; Windows 9x, 2K, XP. Requirements • Any Graduate/ Certificate Holder (Fresher) • 3 Year Diploma Holders • Any Graduate / Under graduate holing minimum of 6months of International Bpo experience.(Tenured) • Prior experience (6 months or above) with an international BPO would be an added advantage. Communication Skills • Verbal: Fluent in English • Written: Good written skills in English. • An aptitude for customer service and computer troubleshooting Salary- Rs. 1.62 L pa to 3.5 L pa. Terms and Conditions: • Should be willing to work during night shifts (Rotational shifts extending to 9 hours – 5 days a week) • Free cab facility with door pick up and drop for all night shifts Contact No: , , .