SENIOR CAPTAIN / CAPTAIN / STEWARD / HOSTESS FORT (MUMBAI) IN INDIA

Senior Captain / Captain / Steward / Hostess - F&B Service for Fort (Mumbai) U can contact Neha 022- / or U can come down for interview at Sharanam Hotel and Restaurant, Eastern Express Highway, Service Road,Opp. Ramkrishna Nagar, Near New R.T.O., Thane west, Thane, Maharashtra Salary: 7k to 13k + service charge and Tips With accommodation Captain & Steward Job Description Duties: -Well behaved & groomed all the time -Involved in daily operations of the Restaurant. -Welcomes & greets the Guest in the restaurant. -Takes the Food & Beverage order from the guest. -Suggest any special offers with the guest -Answers and questions about the menu -Suggesting & Up selling of the menu items. -Serving of Food & Beverage at the table -Refilling drinks,clearing tables -Ensure guest satisfaction at every given point of time. -To provide courteous with professional service at all times following serve sequence. -To communicate guest comments / complaints to the senior. -Presenting and settlement of the bill. -Giving a warm farewell to the guest. -To maintain high standards of personal appearance and hygiene at all times. -Actively involve in restaurant cleaning & up keep -To attend all training classes conducted by the Trainers. -To execute other assignments as allocated by F&B Executive / Manager. -To attend daily briefings. -Reports to the Restaurant Manager. -To escalate any client / customer query or issues to the Manager -To have thorough knowledge of recipes of food item mentioned in the menu card Hostess Job Description -Providing genuine hospitality and by exceeding guest expectations. -Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats -Presents menus, suggests Food and Beverage items and/or daily specials. -Exhibits knowledge of all Food & Beverages on the menu and wine list. -Check the overall condition of the dining room, ensuring its readiness for customers. -Take appropriate action to resolve guest complaints. -Food and beverage stock is stored in relation to hotel procedures. -Performs related duties and special projects as assigned. -Informs supervisor/manager of any customer dissatisfaction. -Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Skills and personal qualities -Proper protocol and etiquette when handling food and dealing with customers. -Friendly and arranging to customers -Ability to work under pressure -Ability to do a physically demanding job -Efficient and organized