SERVICE DESK TECHNICIAN WEB24 IN INDIA

Web24 Web24 is a privately held company operating from Melbourne, Australia. The board of directors, share a strong vision for the company and our core values include customer service, integrity, reliability and accessibility. Our IT support professionals serve from a culture of responsibility and achievement - this means that Web24 will seek to empower the team of IT support technicians with not only the ability but also the authority to meet and exceed personal and business goals. Website: http://www.web24.com.au/ Point of Contact for CV s / Email ID: Bhavana - - . Number of Vacancies: 2 Keywords: Service Desk Technician, Technical Support, Apache, DNS, IIS, Exim, Qmail, Windows Administration, Linux Administration, Linux, Xen, Hyper-V, VMWare, cPanel, Plesk. Job Title / Designation: Service Desk Technician. A Service Desk Technician (SDT) is the key front-line representative at Web24. The technician will be expected to deliver a superior customer experience and offer both technical support for all deployed services, as well as assisting customers who purchase Web24 services. Job Description: Assist customers and prospects that purchase Web24 services via the company website or directly (e.g., over the phone, via a ticket, or via a chat session). Provide support for customer requests (Phone and Tickets) Ensure the phone and ticket SLAs are met. Manage support incidents as assigned to completion, escalating to other teams where required Identify opportunities for improving the customer experience, business efficiency, or cost effectiveness of Web24 services. Be remarkable. (Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate utmost integrity, be curious, strive for personal improvement/development and be reliable). Conduct yourself in a professional manner among co-workers and in all correspondence with customers. Undertake other duties as assigned from time to time by company management. Key Functions & Roles of the Candidate: Must have a minimum of six months experience working in a technical phone support role. Knowledge/experience with the following technologies used in the hosting sector: o Web/Mail servers (Apache+IIS, Exim, Qmail) o Control panels (cPanel & Plesk). o Windows and Linux Administration. o Hypervisors Xen, Hyper-V and VMWare. Excellent written and verbal English language skills. Minimum/Maximum/ Work Experience Required: 6 months Annual CTC: upto 4.8 Lakh Location(s) of Job: Bangalore. Minimum Education Requirements: Bachelor s degree in IT. Rounds of Interviews: Two rounds. Work Timings: Rotating Shift Travel & Allowance: None Languages: English Relocation & Reimbursement: None Any other skill set: Attention to details