SERVICE MANAGER FOR BLISTER PACKAGING MFG.CO (NAVI MUMBAI) IN INDIA

Designation: Service Manager For Blister Packaging Mfg.Co.(One of the Asia s biggest Manufacturer) (Navi Mumbai) Department: Technical. Reporting to: Director Qualification: Mechanical / Electrical Engineer Min Experience (yrs): Upto 7 YEARS Job Location: Navi Mumbai (Rabale) SALARY: Upto 3.5 LPA. Industry (worked in): Manufacturing and Engineering / Pharma (preferred) Company profile: The Company is a fast emerging business group offering Engineering solutions for pharmaceutical industries around the world. We are Asia's largest Format parts manufacturers. With experience spanning over a decade, we have emerged as trusted partners for several big pharmaceutical companies around in the world in manufacturing and supplying of Format parts for Blister and cartoning Machines. Our offerings also include Blister Packing Machines, Format Transfer systems - EasyCare and Format parts manager PLEXUS. India, we are a team of more than 170 young & highly qualified professionals. We export our products to over 30 countries worldwide and are fast expanding our reach to other countries too. Our list of esteemed clientele includes more than 450 pharmaceutical companies and is growing steadily and rapidly. At The Company, we aspire to explore and push the realms of engineering possibilities though innovation and technology. Our state-of-the-art manufacturing facilities are fully equipped with latest CAD CAM software and CNC machines to meet the demands of pharmaceutical clients. Right from designing to procurement of right quality materials to inspection, assembly and final testing is done in-house. With a dedicated team for after sales support, including qualified and experienced support engineers, The Company helps meet diverse needs and challenges of our clients round the clock. We recognize the importance of timely solution for our clients which are cost effective and productive, and focus on ensuring optimal solution for all format parts/change parts needs in Blister packing and Cartoning machines. As a fast growing Engineering Company, we aspire to transform aggressively and create a niche for ourselves in the global market in manufacturing of format parts and blister packing machines. JOB DESCRIPTION: Sr. No Role & Responsibilities: 1 To ensure clearing of trial awaited GRN in time and receive payment 2 To resolve customer complaint within 48hrs 3 To analyse customer complaints and ensure CAPA to achieve zero customer complaints 4 To ensure the dispatches of FOC's in committed time. 5 To implement and maintain Service Policies so as to satisfy the customer 6 To plan service engineers/ technicians customer visits as per priority 7 To visit customers on critical calls and resolve the complaints 8 To ensure and obtain repeated customer order by efficient service. 9 To achieve the spare parts sales targets during service. 10 To validate the performance of change parts in-house to cater customers requirement 11 To maintain service documents as per formats. 12 To train in product applications to design QA, QC, Trial and Assembly Departments. 13 MIS Reporting-Daily Production, Shift Production, Machine utilization, Operator efficiency etc 14 Retention of Team Members 15 Motivating Team Members 16 Training & Development of Team members as & when required 17 Succession Planning To ensure development of Team Members who can grow into the next level FOR MORE DETAILS CONTACT: KARTHIK RAO: EMAGINE CAREERS PLACEMENTS & RECRUITERS 5, PANDAV INDUSTRIES, M.P. JAIN COMPOUND, NEAR PANCHVATI BUILDING, RAHEJA TOWNSHIP, MALAD EAST, MUMBAI 97 Email: