SR. CLIENT ACCOUNT EXECUTIVE FROM BPO/KPO/RPO/E COMMERCE IN INDIA

Designation: Sr. client Account Executive Salary: 20 to 40 k CTC Experience: 6 months to 4 years Job Location: Okhla phase 3 New Delhi Working days: 5 days only Gender: Male/female We are looking for people from BPO/KPO/RPO/E-commerce companies. Key Responsibilities:- Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training. Use the flagship product of company to respond to common customer work/service order inquiries and requests. • Position requires a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed • Listen attentively to customer needs and concerns; demonstrate empathy. • Prepare complete and accurate work and update customer file. • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Effectively transfer misdirected customer requests to an appropriate party. • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. • Participate in activities designed to improve customer satisfaction and business performance. • No target and No any sales Job, just handle the Customer query.. Must have good communication Skills with presentation skills Pls send your CVs at immediately.