Technical Specialist - Customer Support (Kolkata) Positions 1 (On Rolls) Kolkata Designation Technical Specialist - Customer Support Location Kolkata Department Customer Support No of Years of Exp • 3-4 years’ experience in technical support product training mainly with competition Brand such has TVSE / Cannon /HP/ Can be shortlisted Target Companies: TVSE / Cannon /HP / WeP / IT Peripherals… Qualification/ Skills Diploma B.E / B.Tech CTC 3 - 5 Lakh Sourcing Fee 8.33% on CTC Expected DOJ Immediate Job Responsibilities Job Profile - Technical Specialist – Customer Support Core Skills: • Overall 3-4 yrs of experience in technical support product training to field engineers. • Should have Strong Basic Technical Knowledge • Technical Experience on IT products. • Experience on product training like Printer /Scanner/Projectors will be preferable. • To provide technical support assistance & training, facilitating customer visits, and performing Epson Products technical demonstrations that provide a competitive edge for technical service engineers • Working knowledge on printers / Projects / Scanners. • Knowledge of printing methods & technical solutions • Providing training based on field needs and the delivery of new product and technology training in support of field readiness • Responsible for understanding business and technical problems addressed by the products including product demo, business drivers, evolving business needs. • Prepare for client meetings and tailoring communications to address business needs of potential clients. Core Skills: • Good communication & Presentation Skills • Working knowledge on Office Automation device drivers. • Knowledge of printing methods & technologies • Reporting to Senior Manager – Customer Support


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