UNISYS HIRING FOR FRESHER & EXPERIENCE CANDIDATES IN INDIA

DESIGNATION: Tech support Analyst/Desktop Support EXP: 6 Month to 5 Year. Salary: L1 3.5 Lac, L2 6.5Lac. TRANSPORT: Available. Role: Technical Support Engineer End User Productivity Services- Service Desk Role Purpose of Service Desk Engineer: To act as a single point of contact (SPOC) for all IT Customers. Tomaximize service availability. To restore service whenever possible. To provide desk-side services, desktop management and device lifecycle management and provide business systems support. Maintain Hosted client services for extended application and client access. Create Portable user profiles to enable agility. Stateless device deployment to ease support and replacement. Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies. Creation of content for Self-Service Portal Solutions and L0 support Key Responsibilities/Outcomes: Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Escalates complex problems to higher level of expertise within organization. Typically provides technical support for Internal and External customers. Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees. Key Qualifications: Excellent verbal and written communication. Graduate Engineer with any stream and Non Engineering PUC and above Willingness and ability to work in shifts (24 x 7). A+ or MSCDT certification Good Knowledge On Operating Systems, Hardware, Networking and MS Applications Multitasking and coordination skills Team Player. Well versed with technology (understanding of networks, monitoring, DBMS, Windows) Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.) Customer Focus Attention to Detail Drive for results Excellent Problem Solving and Customer Service Skills Act Independently and be self motivated Ability to work in a pressurized environment and able to deliver against a tight timescale. Communication skills - written and verbal Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions Core Competencies: (ACTIVE DIRECTOTY EXP IS MANDATORY FOR 3+ EXP PEOPLE). Location: Hydrabad (Gacchibowli) Qualifications: Experience 1 to 3 Years (handling calls) Education PUC & Above Excellent verbal and written communication. Willingness and ability to work in shifts (24 x 7) Good Knowledge On Operating Systems, Hardware, Networking and MS Applications Multitasking and coordination skills Team Player Well versed with technology (understanding of networks, monitoring, DBMS, Windows) Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.) Customer Centricity I Attention to Detail Drive for results Excellent Problem Solving and Customer Service Skills Act Independently and be self motivated Ability to work in a pressurized environment and able to deliver against a tight timescale Communication skils - written and verbal Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions Core Competencies: Date Of Interview: 11th july Timming: 10 am to 1 pm Interview process: 1 st round: PIR- personal introduction 2 nd round: Voice and accent 3 rd round: Manager 4 th round: HR round Interview Location: Flat No#301,Campus marg,Siri Towers | Mythrivanam | Hyderabad |India| Regards HR Rasheda Contact no: (*b.tech freshers are not allowed but with min 6 month of international voice process are allowed)