URGENT HIRING FOR TECHNICAL SUPPORT/ MICROSOFT US PROCESS IN INDIA

We are hiring for International BPO (Microsoft US Process)!!! Designation:Technical Support Executive R Innovator Consultants architect the Lean Digital enterprise through a unique approach that re-imagines our clients’ middle and back offices to generate growth, cost efficiency, and business agility. We hire for International BPO,kPO,IT&ITES Organisation. JOB DESCRIPTION:  To provide world class service to all small business customers in a customer centric environment.  Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.  Assisting customers with inquiries while providing consultative support and recommendations.  Document in detail all interactions with customers.  Effectively articulate complex information to a variety of technical and non technical customers.  Educate customers on products. Help customers to be successful.  Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.  Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating. KEY SKILLS: A “Technical Support” must have  Excellent communication Skills  Sound Technical Knowledge of operating Systems  Basic knowledge of IP Adress, Java & e-commerce  Intermediate knowledge of MS Office suite, include Excel  Good Customer service & interpersonal Skills  Ability to Multi task DESIRED CANDIDATE PROFILE: Graduate/ Undergraduate/ Postgraduate. Candidates with 6 months of International BPO Experience would be preferred. Excellent command over English (Verbal & Written) Good knowledge of computer (typing speed 25 words per minute, accuracy at least 80%). Excellent inter personal skills. Open to work in Rotational shifts. Should not be below 18 years of age. 5 days working Jaipur Location All rounds of interview over the phone Both side cab Experience: Minimum 6 months in international BPO Salary:- UPTO 25K Other benefits for out station candidates relocating to Jaipur are:- 1) 15 days free Accommodation 2) Up to Rs. 700 travel ticket reimbursement. 3) Relocation bonus of Rs. 10,000. Regards, Swati(HR Executive) 9311814477