URGENT JOB OPENING AS A RECEPTIONIST IN INDIA

Job Description Executive Front Desk Client info: Fusion Access (www.fusionaccess.com) and Portside Caf (www.portsidecafe.com) are furniture and lifestyle brand and has evolved into a trade mark of fine furnishings and home decor. Fusion Access believes in the philosophy of designing and manufacturing timeless furniture creating opportunities to personalize individual living spaces Portside Caf specializes in leather furniture and accessories. Its handcrafted and hand finished using an array of innovative staining techniques About the role: Reporting to the Manager Administration the Front Desk Executive will be the first voice addressing the potential customer and the first face greeting the store walk ins. The position requires a humble and pleasant personality, high on etiquettes with polished language skills. The position will be in charge of reception and the switchboard. Key focus areas: To be responsible for welcoming guests and ensuring that they are attended well To ensure high level etiquettes are followed in terms of language, greetings and assisting store walk-ins and calls. In charge of all front desk operations, maintaining and upkeep of the reception. Responsible for answering the phone calls and redirecting them to the concerned people effectively & politely Co-ordinates with other departments as the sales team, administration and other stakeholders To promote loyalty amongst a broad range of customers Receiving the customers, clients, visitors in a polite and pleasant way Ensuring that customer calls are returned by the concerned department Making courtesy calls post delivery to get feedback regarding the sales team and overall customer experience ISHANYA - defined direction for HUMAN solutions Skills required: Candidate should posses excellent communication skills and proficient computer knowledge Should know the etiquette of handling reception, transfer calls well Tremendous sales ability Should be able to convert a call enquiry to reach out at the stores Well groomed, smartly dressed, presentable engaging personality on the phone Good relationship skills, hospitality and good memory: remembering guests Adaptability: coping with the diversity of customers and their needs Should be flexible for stretch hours and on holidays. Self-sufficiency, taking the initiative Self-control: handling complaints Qualification and Experience: Graduate from any stream Minimum 3 years of experience to have handled luxury store reception