URGENT OPENINGS WITH TATA BSS FOR NON VOICE PROCESS IN INDIA

Dear Candidate, Greetings from Lane Consultancy Services, Urgent opening for in Leading MNC Company Position Title: CSR/Sr. CSR Location: Chennai. Purpose of role: To handle queries/complaints of customers through inbound chat. Responsibilities: Prime-Individual KPI achievement, High customer satisfaction, Improve productivity and meet quality parameters. Education: 10+2, Any graduate. Professional Experience: Min of 1+ years of relevant experience in international chat support process. Key Competencies - Functional Excellent Typing Skills includes speed (35 wpm) and accuracy (90%) Comprehend and Respond to customer queries through chat Ability to multi-task managing multiple conversations simultaneously Manage customer time / responsiveness conversation Understand the metrics behind chat - CSAT, AHT, ASA. Attention to detail System skills Analytical skills MS Office Selling Skills Key Competencies Behavioral Must Have: Adhering to Quality and Compliance guidelines Customer first attitude Willingness to learn Withstanding Pressure Taking Ownership Physical Demands: Adjust to different time zones; Work in night shifts. Grade/Band Expected: 1A-1B/L PA. Source(Industry/Specific organizations): BPO Industry Only. Nature Of Role: Permanent. Skill set required: Excellent Communication Skills Immediate joiners are preferred Willing to Work in Night / Rotational Shifts Interview Rounds: 1. HR round, 2. Written Test, 3. Ops round and 4. Versant test (computerized Written English test). If you are interested please walk in to the below venue with your updated CV. Venue- LANE CONSULTANCY SERVICES No 67, 2nd floor, Madhavaram high road, Perambur, Chennai-11. Landmark- Near canara bank. Interview Date- 1st June (Monday) Interview Time- From 10am to 1pm Contact Person: Suganya Contact Number: Regards, Suganya HR Recruiter