URGENT REQUIREMENT FOR QUALITY ANALYST FOR A LEADING BPO IN INDIA

We have urgent requirement for Quality Analyst / Assistant Managers for the Pilot process for domestic and international line of operations. Job Role: - To manage end to end quality. - Barging the agent calls and sharing the feedback. - KPI management as per the targets allotted for the quality analysis. - Collectively working with the team towards improving the quality of the process. KRA: Quality assurance & feedback (Must have GOOD communication skills and good knowledge about operation terminologies) Shifts: Flexible Shifts