VOICE PROCESS ENGLISH & HINDHI MANDATORY NO TARGETS ONLY IN HYDERABAD

Greetings From Scorelabs Inc !! Dear Candidates, Greeting of the Day! Please read the description before applying for the job: Job Description Position Voice Agent Job Title Customer Relationship Manager Location: Hyderabad, Gachibowli Education: Minimum Graduation / PG / MBA Age Criteria: 22 -32 yrs Shift Time: 9.30 hours shift (including 1 hr break) Female: 7am to 8.30 pm (Rotational shift) Male: 24x7 Rotational shift General Description of the Job The job involves 1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call, chat or email 2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs 3. Understanding multiple products and processes 4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information Education Requirements/ Skills Hindi/English Mandatory. 1. Any Graduate / MBA / PG 2. Typing speed of 30 to 40 wpm 3. 0 -3 years of relevant experience of domestic/international BPO 4. Strong interpersonal, problem-solving skills and verbal and written communication skills 5. Strong computer knowledge and technical skills Best Regards, SCORELABS INC cON - 9 5 5 0 7 6 0 7 7 ONE