WALKIN FOR TEAM LEADER: CUSTOMER SUPPORT IN BANGALORE

Job Description: Looking for candidates strong in Operations & Team Management for the "Team Leader Customer support-Operations" role. Company: Flipkart Qualification: Any Graduate Experience: 3 to 8 yrs. Salary: P.A No of Openings: 7 Details of the role as under. Overall Experience: 3+ yrs Relevant Experience: 1+yr of TL exp on papers (Experience as a Team Lead in BPO Operations for Inbound/Outbound, Voice, Technical/ Non-Technical process only entertained). Experience in daily operations & team management Work Location: Ozone Tech Park, Garvebhavipalya, Bangalore Education: (Diploma)/ Graduation/ PG Workdays: 6 days-Rotational Work timings: Rotational shift Language Proficiency: English & Hindi Immediate Joinees preferred Cab facility avaialable (Paid benefit) Overview of the role: Must posses Customer Service Attitude, Mentor and develop the team, Responsible for Teams performance on operational Metrics Preferably from BPO background, Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, RAG analysis, Maintaining SLA, Attrition management Etc) Handling Escalation calls of Customers and confirming Customer Satisfaction, track & ensure closure of complaints. Strong Rapport building skills with Team amp; stakeholders, ensuring less attrition in the team Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective To effectively manage Contact Centre operations for constant performance achievements. Contributing as a revenue Generator for the given project. Identify relevant training needs of agents; ensure effective implementation. Interface with IT/HR/ Training/Quality inorder to improve the teams Performance Venue: Flipkart Internet Pvt. Ltd. No., Ozone Manay Tech Park(Ozone Group), 7th Floor, Garvebhavi Palya, Hosur Road, Bangalore - Landmark: 3kms from Silk Board, Near Oxford Institution, Opp. Nandi Toyota Showroom(2nd one)---Kudlu gate.