WANTED PROJECT MANAGER FOR MNC DOMESTIC PROCESS IN INDIA

HI, Greetings from OPTIMIZE INDIA BUSINESS CONSULTANCY! Job Description: Designation: Deputy Manager Quality Experience: 4.6 to 7.6 years Compensation: 4 to 4.70 LPA Responsibilities: Ensure achievement of quality SLAs / targets by the team. Handle any kind of escalations by the team members. Audit the data managed by team members. Ensure quality related reports are made in time. Read and understand various quality related reports for any further analysis required. Manage leave records and swaps as & when the need arises for QAs Attend feedback session with on-shore team. Attend calibration sessions with client and on-shore team. Resolve disputes arising out of audit related issues. Initiate and manage process improvement projects considering the trends. Ensure timeliness of quality related feedback to advisors. Assist team members who are new to the process. Prepare and track development plans for team members. Measures performance of the team through performance appraisals and manage team motivation and retention. Interact with client on behalf of the team for any clarifications. Conduct training sessions for the team. Prepare dashboards for senior management and clients. Provide inputs through forums to improve work procedures that can enhance overall team performance SEND YOUR UPDATED CV TO More info: + .