ZAPTECH HIRING FOR PUNE OFFICE CUSTOMER CARE EXECUTIVE IN INDIA

Requirements Candidates: 50 Job Type: BPO/ITES Process: US Voice (Inbound) Job Description: Candidate will be responsible to communicate effectively with customer to verify details, provide updates on services subscribed by customer and how it affects them. Should have logical approach and be able to handle demanding customers. Ensure that the quality of the transactions is in compliance with predefined parameters. Ensure that the assigned targets in accordance with SLA are met Provide the relevant process reports on a on a daily basis. Ensure adherence to established attendance schedules Ensure adherence to Company Policies and Procedures. Role: Customer Support Executive Education and Experience Required: Experience - 0 to 2 years [Fresher s/ Experience] Education - under graduate or graduate in any discipline (Non-Engineering Background) Location: Location PUNE Office Address: 6th Floor amnora chambar amnora mall Hadpsar Knowledge and Skills Required: Good Communication skills Basic computer skills with experience on Microsoft office application Ready to work in night shift (as per US process) Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks. WORK HOURS: US Time zone (7:00 PM IST To 4:00 AM IST) Transport and one time food would be given to all the employees who have successfully completed the training. Hiring Manager - Anuradha Kushwaha