Assurance analyst bpo

JOB DESCRIPTION: Position: Quality Analyst Process Running: Outbound voice process Responsibilities and Duties Have to audit sales calls and as per quality parameter and update feedback in excel sheet Shift Type: 2pm - 9pm(Day Shift) & 8pm - 5am(Night Shift) Week off: 2 Days Off Required Experience, Skills and Qualifications Should have good Oral and written communication. An effective communicator, probably fluid with what he/she is speaking. Should be computer literate. Should be flexible enough to adapt to any environment. Education: Should be Graduate or 12th pass Should possess good communication skills Minimum 1 Year Quality Analyst experience required Outbound Experience preferred Should be from International BPO

bpo jobs in mnc for chennai Experience: 0 - 5 years Skills: BPO Executive, BPO Analyst, Bpo Operations, BPO Call Centre, BPO, Inbound process, Customer Care Executive, Voice, Call Center, Outbound, Outbound Process Industry: ITES/BPO Functional Area: Customer Service/Call Centre/BPO Candidates having Inbound/Outbound experience in Banking/Telecom sector. With Excellent communication skills Fluent in any of the Languages Tamil/Hindi/Telugu/ Kannada with english Qualification: 12th/ Degree Age Limit: Below 30 Freshers are also welcome. General shifts Only. salary Package: 12k - 15k for freshers / experience depends upon interview performance... with regards; miss; SOFIA -HR 89/ 25/ 177/ 998

GREETING FROM FIRSTSTEP CONSULTANCY SERVICES 1. ESCALATION PROCESS:- Qualification: Any qualification Salary: upto 40k take home Experience: 1 + years Languages: English + Hindi Working days: 6 days Offs: 1 rotational off Shifts: 24/7 shifts Amazing Bonus: Food card + Attendance Bonus + Shifts Bonus 2. SOCIAL MEDIA PROCESS:- Qualification: Any qualification Salary: upto 40k take home Experience: Freshers and Experience Languages: English + Hindi 3. QUALITY ANALYST:- Qualification: Any qualification Salary: upto 40k take home Experience: 6 month - 1 year Languages: English + Hindi Working days: 6 days IF YOUR INTERESTED PLS MAIL ME TO swathi.firststep@gmail.com call 9036035097

Provide quality assurance of imported data, working with quality assurance analyst if necessary. Commissioning and decommissioning of data sets. Processing confidential data and information according to guidelines. Helping develop reports and analysis. Managing and designing the reporting environment, including data sources, security, and metadata. Supporting the data warehouse in identifying and revising reporting requirements. Supporting initiatives for data integrity and normalization. Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems. Generating reports from single or multiple systems. Troubleshooting the reporting database environment and reports. Evaluating changes and updates to source production systems. Training end users on new reports and dashboards. Providing technical expertise on data storage structures, data mining, and data cleansing. Education: Graduate in B.E or B.tech (in Computer / IT), BCA, MCA Salary: 12,000 to - 15,000 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com.

Post- Quality Analyst (Testing), Looking for Experienced Quality assurance Analyst who possesses strong analytical skill with experience in testing, deploying, troubleshooting and supporting software application. -Excellent knowledge of Manual Testing, Automation Testing, -- Should be able to Work with the development team to resolve any issues that arise out of the testing process -Should have Strong knowledge in UI/UX must have 1-2 year experience (Overseas experience will take advantages). -Must be strong debugging ability -Must have a Graduation Degree in Engineering or MCA

Job Description Send me Jobs like this Dear Candidates, gsinfotech is now hiring Quality Analyst for its Domestic BPO Voice Process Division. Eligibility Criteria: Candidate should be from Domestic Bpo Voice Process Background. Experience: 0 to 3 Years as a Quality Analyst (Voice Process) Language Skill set: Good Fluency in English & Tamil + Any 1 regional language (Hindi / Telugu / Malayalam / Kannada) Education: Any Degree / diploma/ iti Salary: 10k-20k Contact: 988-48-44-385 (Akila-hr Industry:BPO, Call Centre, ITeS Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Quality Role:Quality Assurance/Quality Control Executive Employment Type: Full Time, Permanent onroll Keyskills Call Quality Customer Experience Bpo Voice Feedback Continuous Improvement Quality Analysis Domestic BPO Calling Voice Process Call Center with regards; AKILA-HR 988-48-44-385

We have urgent requirement for Quality Analyst / Assistant Managers for the Pilot process for domestic and international line of operations. Job Role: - To manage end to end quality. - Barging the agent calls and sharing the feedback. - KPI management as per the targets allotted for the quality analysis. - Collectively working with the team towards improving the quality of the process. KRA: Quality assurance & feedback (Must have GOOD communication skills and good knowledge about operation terminologies) Shifts: Flexible Shifts

Inbound Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane Quality Analyst job in thane For Further Details Call Yasmeen khan Or Mail me your resume Call Centre Jobs, Domestic / International Call Center BPO jobs, Tele Caller jobs, BPO Voice / Non Voice jobs for freshers & experienced in & around Mumbai, Thane &Navi mumbai We have urgent opening for CSA / CSE / CSR/ Back Office Executive/ Telemarketing Executive/ Account process Position at Mumbai and Pune Branch. Career With Us based in Mumbai and deals with UK / US / Australian and Domestic Clients. Quality Analyst job in thane Quality Analyst job in thane Quality Analyst Process: inbound Exp: 1 yrs - 3 yrs in inbound QA Salary: 15k - 20k location: Thane We have many positions open so please refer this to your friends and colleagues as well. For any further clarification please feel free to contact on the details provided below. CAREER WITH US Office No.4, Garib Nawaz Apt, Next to Mhatre Mansion, Nr old Petrol Pump, Mumbra, Thane:- Contact person: Yasmeen Free professional Resume Click below link http://careerwithus.co.in/sample-resume/

Hi, Greetings from Transgnx...!!! We are looking for the "Quality Analysts/Assurance- Mortgage Process" Job Description: Call Monitoring Processes: Evaluate the calls made to customers against specified quality norms Identify all improvement areas / errors in all the calls Evaluate the Quality Assurance forms to make the process more robust Calibrate to ensure uniformity in scoring Coach and Mentor the Process Executives in the process Identify and articulate (via feedback) communication and technical gaps/errors based on defined quality standards and process knowledge Work towards creating positive customer experience. Requisites (Associate): Graduate / Post Graduate in any stream Experience-2-3 years of experience in a Contact Center environment; Exposure to Call Quality Assurance would be an added advantage Expertise in MS Office suite Excellent communication skills Ability to identify improvement areas in Calls Knowledge & Experience in Mortgage Services will be an added advantage Eligibility Criteria: Annual rating of EA / EM PE, SPE, SME are eligible to apply for this role Willingness to work in night shift (4:30 PM-1:30AM & 6:30 PM to 3:30 AM) Call Monitoring Quality Analyst Selection process Group Discussion / Interview Call Evaluation test Interested candidates can drop their resumes on or contact on or Regards, Sandhya Raj, HR Transgnx

IMMEDIATE WANTED FOR QUALITY ASSURANCE JOBS IN CHENNAI Qualification; B.E,Diploma Exp: Freshers to 4 Years Freshers Salary: 12k to 15k Exp Salary: 20k to 25k Location: Ambattur Vacancy: 12 Benefits: Foods and Accommodation Role Test Analyst Industry Type IT Services & Consulting Functional Area Engineering - Software & QA Employment TypeFull Time, Permanent Role Category Quality Assurance and Testing Should have good understanding of Salesforce, Sales Cloud, Service Cloud, Community Cloud - Should have Strong presentation skills - Should have Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment - Knowledge of Agile, JIRA, would be an added advantage - Knowledge of Health Cloud or Non-Profit Success Pack will be an added advantage - Having any Salesforce certification would be an added advantage - Any Bachelor or Masters degree in a business-oriented or technical discipline - You will interact with Client business to understand the requirements at first hand together with BA and come up with QA Plan estimates Regards Anika Hr 91504 and 61060

Dear Candidate, You are receiving this mail because the recruiter considers your profile to be suitable for the following job opportunity and would like you to apply for the job. The details of the job are the following: Apply Now Job Synopsis Urgent Openings for System Analyst.. Contact HR Kalpesh Company: -- Experience: 0 to 1 yrs Salary: INR P.A Location: Pune Job Description Dear Candidates, We are hiring for System Analyst.. Fluent English is mandatory Qualification: Graduate in IT Only (BSC, BCS, BCA, MCA, BCM, BBA) With MSCIT Mandatory) Typing Speed: 30 wpm + with 90% Accuracy Experience: Min. 1 Year (In call center only) Languages: English, Hindi, Marathi. 1. System analyst should understand the entire working of the Department including organization structure, hierarchy, function, Departmental services, Geographical distribution of IGR offices, working style etc. 2. Primarily it shall be responsible for transferring grievance captured through call centre to the correct officer in the Department for its immediate reprisal. 3. Following up with the officers of the Department for the grievance reprisal as per escalation matrix. 4. It may be required to do outbound calls to better understand grievance of the caller, update him about the grievance status etc. 5. System analyst should assist Call Centre Supervisor in preparing various reports, doing invoice calculations and other activities. 6. System analyst should be able to work as CCO in case of higher load of calls. 7. System analyst should be able to work as Call Centre Supervisor in absence of regular supervisor. 8. System Analyst may also need to respond to citizen queries through email and web portal. 9. System Analyst should help Department in improving Call Centre Content Management. This will include identification of new FAQs, improvement in existing FAQs etc. Interested candidates contact HR Kalpesh - OR Come down for an interview to the below address:- Head Office,rd floor, Shaan Brahma complex, Near Ratan Talkies Dagdu Seth Ganpati Mandir, Appa Balwant Chowk, Pune-. Kindly mention my name on your resume when you come for an interview. HR Kalpesh Kindly refer your friends..... Salary: INR P.A + Attractive incentives. Role: System Analyst.. Industry Type: BPO / Call Centre / ITES

Wanted Quality Analyst 2+ Years Experience. 2+ years of experience in Web Research; 1 year preferably in the Quality Control department Analyse project requirements and constantly monitor the data quality of any given product Review / Quality check data to ensure currency and accuracy of information while maintaining data integrity Liaison with internal teams to provide constant feedback and training Should have experience working on Quality assurance processes Excellent communication (both written and oral), comprehension, analytical, and problem solving skills Salary Rs. to Rs./- PM. Willing to join immediately may apply

Dear Candidates GREETINGS FROM "STRAIGHTWAY INNOVATIONS" THERE IS AN EXCELLENT OPENINGS FOR " Assistant Manager - Operations ", Team Leader-Outbound, Process Trainer, Quality Analyst, HR Executive IN TOP MNC'S IN BANGALORE!!! 1. Assistant Manager - Operations Qualification: Graduates/ Diploma 5 +years of Experience as a Asst Manager - operation in Outbound process.6 days per week (Sunday Week off) Experience: 3-4 year experience as TL/ 1 Year Exp as an AM - Ops Salary: 30k to 40k CTC/Month 2. Team Leader Qualification: Graduates/ Diploma 3 +years of Experience as a TL in Outbound /inbound/ semi-non voice/ semi-voice process. Experience: 1year experience as TL Salary: 16k to 25k CTC/Month 3. Process Trainer Qualification: Graduates/ Diploma 3 +years of Experience as a Process Trainer in Outbound / inbound process. Experience: 1year experience as Trainer Salary: 20k to 25k CTC/Month 4. Quality Analyst Qualification: Graduates/ Diploma 3 +years of Experience as a Quality Analyst in Outbound / inbound process. Experience: 6 Months to 1 year experience as Quality Analyst Salary: 16k to 22k CTC/Month 5. HR Executive Qualification: Graduates/ MBA with 2+years of Experience in Hiring Candidates Experience: 1year experience as HR Executive any leading BPO Salary: 15k to 20k CTC/Month Working Hours: 6 days per week (Sunday Week off) Work Location: Bangalore Further Details contact: Lakshmi: / You can send your profile to below mention mail ID Note: Subject, Current CTC, Exp CTC, Notice Period should be mention in the top of the resume. If you meet the above requirements, please contact the following person to Schedule an interview and if not suitable to you please ignores it OR Please refer to friends and colleagues.

Audit intermediate and advanced level claim transactions, including reinsurance and high dollar claims. Monitor and report workloads on a daily, weekly, and monthly basis Thoroughly understand the requirements on all work activities and processes being reviewed Meet or exceed audit productivity and quality standards to maintain the integrity of the claim sample. Maintain and report individual and team claim sample and backlogs, ensuring that all claims within sample are audited. Determine error sources and accurate entry of claim audits into the Quality Database daily. Review error trend reports and participate in rebuttal process for continuous improvement; providing feedback to Quality Assurance and Claims teams. Perform focused audits. Attend and actively participate in Quality Assurance Team meetings. Perform other duties as assigned.

Quality Analyst Designation: Quality Analyst Salary: Best in industry Education: Any Graduate Shift Timings: Day Shift Location: T.nagar- chennai Job Description: Randomly audit required number of calls on daily basis. Providing timely and accurate feedback to agents for improvement areas. Take corrective actions by doing data analysis to improve process efficiency. Work upon the action plans to improve Quality scores. Candidate Profile: 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center. Excellent Communication Skills Multilingual are added advantage. Immediate Joiners Preferable. salary: 15k to 20k Job code: QA Contact Details: YAMUNA-HR 73053 and 23220