Customer engagement platform

Customer Engagement Platform is a component of FiO’s iCRM, helps you engage with your customers through every touchpoint in the customer journey, and is a crucial part of the overall customer experience. Engaging your customers before and after the sale is a standard in today’s business world, therefore it is important to set your company and brand apart from the pack. FiO’s CEP will set you apart from your competitors by approaching customer engagement in an intelligent manner. Predictive analytics will identify the proper clump of customers that you should be engaging with for each unique situation and will suggest channels with the highest propensity for success. iCRM also uses machine learning which means its intelligence is constantly improving and becoming more accurate resulting in more successful engagement and stronger customer experience. Improving the customer experience will increase the frequency of your base returning for future sales, resulting in an increase in your bottom line. Contact us: Call: show contact info Visit us: https://www.groupfio.com/customer-engagement-platform/

Customer Engagement Platform is a component of Group FiO’s iCRM, helps you engage with your customers through every touchpoint in the customer journey, and is a crucial part of the overall customer experience. Engaging your customers before and after the sale is a standard in today’s business world, therefore it is important to set your company and brand apart from the pack. Group FiO’s CEP will set you apart from your competitors by approaching customer engagement in an intelligent manner. Predictive analytics will identify the proper clump of customers that you should be engaging with for each unique situation and will suggest channels with the highest propensity for success. iCRM also uses machine learning which means its intelligence is constantly improving and becoming more accurate resulting in more successful engagement and stronger customer experience. Improving the customer experience will increase the frequency of your base returning for future sales, resulting in an increase in your bottom line. Contact us: Call: show contact info Visit us: https://www.groupfio.com/customer-engagement-platform/

Customer data platform is one of the components of FiO’s intelligent CRM (iCRM), which is a platform that stores and connects customer data from website interaction, purchases, engagement, attributes, and market data. This data in turn is used to give a real-time, complete view of the customer regardless of which channels and devices they interact with. Engagement data, including opens, clicks, and buys, is stored in the CDP along with order history, demographics, segmentation, persona, and RFM metrics to give you a 360-view of who each customer is. Having this level of data captured at the customer level allows the CDP to also provide a macro-view of your customer-base regarding customer segmentation and clumping, which is essential for your marketing strategy. CDP is the core of the iCRM solution, providing the data needed for engaging (CEP) and servicing (CSP) customers. Contact Us: Call: show contact info Visit us: https://www.groupfio.com/customer-data-platform/

Group FIO offers exclusive Customer data platform software for small and medium business. It is specifically designed to collect data from a wide variety of sources, unify them in a complete view of the client in all devices and channels and then make them available to other systems use our customer data platform to Unify Customer Data and enhance your Marketing Engine. Gain access to elite customer profiles to fuel existing marketing tools.Gain access to elite customer profiles to surpass existing marketing tools. Contact Us: Call: +91 show contact info Mail id: show contact info Visit us:https://www.groupfio.com/customer-data-platform/

We help companies to substantially increase revenue by customer engagement and retention with the help of data-driven marketing. We are a marketing analytics and customer engagement platform which helps companies in tracking customer behavior and sending personalized and contextual messages to targeted customers based on their journey. you can use automation to send personalized emails or browser push notifications to your customers. you can track customer behavior and send personalized and contextual messages to targeted customers based on their journey.

Dynamics 365 Customer Engagement is a customer relationship management business solution which helps you to improve marketing capabilities for any business and drive your sales high and also provide excellent customer service to all users. Learn More: https://www.valuetechservices.co.in/D365-Customer-Engagement.php

Run an advanced, digital communications strategy that builds relationships and engages customers on their terms. Transform WhatsApp into a sales channel by helping customers discover & purchase products here! Send product catalogs to customers on WhatsApp as part of campaigns & auto-repliesInclude up to 30 products along with images, descriptions, prices, and more in a single WhatsApp message. Chatbots take care of repetitive queries so that your agents can focus on the issues that truly need their attention. They’re also available 24×7 Business API. For medium and large businesses, the WhatsApp Business API powers your communication with customers all over the world in a simple, secure, and reliable way. Whatsapp Chatbot API We can help you seamlessly integrate WhatsApp Business to drive customer engagement through intelligent, context-aware, media-rich messaging. CONTACT INFO For more info visit: www.stardotstar.in Contact us: 98400 59095, 98400 66333, 04428263355.

In the business world, it's anything but difficult to be so centered on simply completing something that you disregard why you were doing it in any case. You mean to send a specific number of messages, distribute a specific number of blog entries, draw in a specific number of site guests — however dismiss what you were attempting to achieve in any case. Accordingly, you may find that you've done a great deal of work, yet your business isn't seeing significant advantages from that work. The equivalent can be valid about putting resources into new promoting innovation. You can get so made up for lost time during the time spent choosing and onboarding another arrangement, that you dismiss why you needed that arrangement in any case. Accordingly, you may discover you have a great bit of innovation, however not the ROI. On the off chance that you've been following the most recent advancements in advertising innovation, you might be investigating a customer data stage (CDP) from any particular customer data platform company. Be that as it may, on the off chance that you've encountered anything like what I've recently portrayed, make sure to have your ultimate objectives at the top of the priority list from the beginning. In this blog entry, I'll investigate what a CDP is, the thing that your objectives with a set of CDP solutions may be, and why it's imperative to consistently have them in the rear of your psyche as you begin with a Customer data platform tool’s activity. B2B marketing automation has come a long way and is the best solution to opt for. 26546 Mambrino, Mission Viejo, California 92691, USA. https://www.martechcube.com

Simplify360’s AI-based conversational chatbots are Natural Language Processing and Machine Learning powered and can pretty much take care of all your support queries. The chatbot routes complex queries to respective agents, learn from customer queries and becomes smarter, supports multi-language support and more. To know more, visit: https://simplify360.com/ or call on ????+91 11410 91911 or ????+91 show contact info.

Group FIO offers exclusive Customer data platform software for small and medium business. It is specifically designed to collect data from a wide variety of sources, unify them in a complete view of the client in all devices and channels and then make them available to other systems use our customer data platform to Unify Customer Data and enhance your Marketing Engine. Gain access to elite customer profiles to fuel existing marketing tools.Gain access to elite customer profiles to surpass existing marketing tools. Visit: https://www.groupfio.com/customer-data-platform/

The sales specialist will place outbound calls to potential customer seeking to purchase solutions of products & services. * Work directly with customers via telephone & email to describe products and/or services in order to persuade potential & current customer to purchase new products and/or services. * We are looking for strong communication skills. * Basic computer & keyboarding. * Consultative selling, customer engagement skills. * Proven ability to achieve targets with a passion for sales. * Ability to work in a team oriented call centre environment. * Exceptional verbal communication skill in English, coupled with professional phone etiquette, * Qualification: Graduation not required, HSC & SSC pass are welcome. * Fresher's can apply * Candidates with experience is BPO's will be given preference.

FiveSdigital provide you the Contact Center Solution, which helps you to support multiple channel customer engagement simultaneously within a single interaction. Consultant Or Inquire related to contact center service At sales@fivesplash.in website :- https://www.fivesdigital.com/contact-center-solution

customer support voice in mnc quick selection Experience: 0 - 3 years Skills: International Voice Support, Customer Support, Voice Process, BPO, International Call Center, Customer Support, Customer Service, Customer Care Executive, Customer Care Industry: ITES/BPO Functional Area: Customer Service/Call Centre/BPO We have an Excellent opportunity in a leading MNC for freshers and experienced!!! JD Good communication in English. A Person with a good Attitude Rotational shift Rotational Week off. Five days a week working. Two way cab facility. Basic training. People friendly. Self-motivated person. Inbound calls. Is an excellent platform to work and grow in a Renowned MNC. QUALIFICATION:- Any Graduate SKILLS (common for all):- Excellent communication skill in English. (for experienced) Anyone having International Voice experience can apply. Experience from healthcare domain will be preferable. salary; 13k -20k job type; permanent / fulltime / onroll with regards; miss; SOFIA -HR 89-25-177-998

HGS-IN/Template/HR-ER/-Ver 1.0 Page 1 Competencies Key Parameters Think Strategic (a) Big Picture Perspective: Is able to understand the impact of individual performance to meet / improve own targets (b) Business Acumen: Demonstrates basic knowledge and ability to use various applications / tools related to the function / engagement At an individual level complies with do's & dont's of policies, procedures& regulation as applicable to the engagement / function Is aware of metric applicable to the role Has the basic knowledge of policies, procedures and regulatory compliance Drive Results (a) Planning & Organizing: Maintaining TAT Understanding and adhering to quality standards Maintain all Hygiene and Process Metrics (b) Directing & Monitoring NA (c) Accountability Acquiring knowledge & skills of related areas of the process Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks. Update oneself to changes in product on a daily basis. Average Handling Time (AHT) target to meet as per process (d) Problem Solving & Decision making NA Partner with Customers a) Relationship Building Ensure Customer is satisfied on all transactions & they are given quick resolutions Escalate Long Pending Issues of Customers to supervisor / appropriate Desk Give Correct and Complete Resolution to Customers on all transactions to avoid Repeat contacts by Customers. Be Polite with all Customers b) Passion for excellence Adhering to the KPI, and understanding Quality & Auditing parameters Sub-Process Name: Equivalent Grade: DS1 Role: Associate HGS-IN/Template/HR-ER/-Ver 1.0 Page 2 Provide First Time Resolution [FTR] on all transactions High level of integrity Ensure Customers Account Information is not compromised Zero Fatal Error (FE) Lead People a) Managing Self Understand the company policies and adhere to it diligently, basic professional standards and established procedures, policies before taking action and taking decisions. Adhere to attendance and punctuality norms Assumes responsibility for work activities and coordinating efforts b) Inspiring others / Managing teams Mentor & coach new members of the team based on requirement Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Desired Knowledge, skills and abilities Possess basic Contact Center operations knowledge Good reasoning and analytical skills Able to communicate fluently in the language required for transaction Typing skills as required by the process Active listening skills Passion to learn Influencing skills Ability to comprehend the customer requirement well Desired qualifications (including certifications) Under-Graduates / Graduates Desired years of experience 0-1 year Internal Customers, if any N/A External Customers, if any Customers

Job Description: We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment. Skill Set Required: Excellent Communication Skills in English Good Understanding ability. The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Accountable for rendering useful administrative support to other members of the customer care team. He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System. Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion. His responsibility is to Follow-up with participants within a Roles & Responsibilities: Should be able to answer to emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".