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AM-Operations Mac Support(Tech Support Process) Salary -6.5 L/Annum Job Location: Gurgaon, DLF Cyber City Phase-2 Shift: 5 Days Working Open to 24/7 shift Job Description: 1. Managing 1-2 team leaders and their respective teams of 12 -15 executives and responsible for the overall personnel, performance, and discipline of the assigned team members. 2. Provide direction, support & supervision to the assigned team & ensure resolution to their daily problems 3. Provide Coaching and counseling to his/her team members through data scrubbing and analysis. 4. Identify Teams Training needs & Analyzing team s performance and periodic one o ones & career progression discussions for continuous improvement and employee development. 5. Share daily/weekly/monthly reports with the team. Review & analyze team data as he/she would be held responsible/accountable for assigned teams and their productivity 6. Deliver desired SLAs and meet/over achieve performance expectations as per defined scorecards 7. Maintain process quality and compliance guidelines, participate in regular call calibration sessions with quality and training teams and ensure the assigned team delivers the desired quality results & provides excellent customer experience to the client/customer. 8. Participate in hiring and provide capacity planning/hiring feedback and forecasting. Experience (Must Have) 1. Should have atleast 3-4 yrs exp on Any Tech Support/Semi Tech Process (Voice Process). 2. Current Designation should be AM-Operations on papers / If Team Leader then should be atleast 2 years exp as a Team Leader on papers. 3. Exp on Troubleshooting on Desktop/Laptop/PC/Mac/Apple related issue of customers over calls. 4. Should have good command on computer, excel(Lookup, Pivot Table formulas), MIS management & PPT). 5. Experience Should possess excellent communication & inter personal skills. 6. Should possess Good Leadership & Management skills Contact: Western Euro Services Phone number -8743098917/9990940888 Email:westerneuroservices1@gmail.com

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Company Details: MAC Technologies Pvt. Ltd ISO Certified, Growing & Genuine International BPO in salt lake since . From last 5 years running successfully… Location: Hiring For Below Mentioned Address. Mac Technologies Pvt. Ltd CF-140, Sector-1, Near CAP camp Island Salt Lake, Kolkata - Process: Genuine International Telecom Survey Process (Non Sales) Position To Apply For: Customer Care Associate (Survey) Experience: 0 – 4 months in BPO sector (Voice Process) Education eligibility: Education is no bar, require only excellent English communication. Roles and Responsibilities: Call International customers from data base given by company, Interact with the customers & Aware them regarding our Product or services. Making survey as per the campaign needs. Only Survey No Sales & No Sales Target… No Sales Involved at all. Monthly Package: Starting salary per month (Fixed). Provide salary with the pay Slip on 5th of the every month. Also Provide Increment in every after 2 months with increment letter. Note: Having Facility of PF & ESI. Documents; Provide each & every relevant official Documents. Fixed Day Shift 10 am to 7:30 pm Sunday Fixed Off. Thanks & Regards JHINUK KUNDU Sr. HR. Cell no:

Description Job Description The Help Desk role is the point of contact for IT support. Help Desk will perform support for desktops, laptops, printers and cell phones. Help Desk will deal with all levels of technical knowledge. Responsible for maintaining documentation Job Responsibilities Performs second level support for desktops, laptops, printers, and cell phones. Installs and troubleshoots various software packages including but not limited to: Windows 7, Mac OSX, 2010 Office, MS Project, Adobe Professional, Adobe Creative Suites, and Forefront Antivirus. Monitors and logs help desk calls that come in via phone, email, and help desk system. Updates and maintains hardware and software inventories. Update and maintain all customer documentation Ability to work with hardware and software vendors to resolve warranty repair issues Access Infinite Campus product customer data and customer infrastructure adhering to the practices and procedures outlined in the master security guidelines Other related duties as assigned Desired Background 1+ years related help desk experience PC desktop, laptop, Mac and peripheral hardware knowledge Windows Operating System (2000, XP, Vista, Windows 7,Windows 8 and Windows 10), MS Office 2010 Basic LAN troubleshooting skills a plus Performance Expectations Superior phone etiquette Ability to deal effectively with all levels of technical knowledge is necessary.

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