Remedy ar system

BMC Remedy AR System provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, BMC Remedy AR System is optimized for efficiency in Service Management business process delivery and includes pre-built modules for notifications, escalations, and approvals. It also provides business activity monitoring functionality to proactively measure business process performance. BMC Remedy AR System is compatible with existing IT infrastructures and includes intuitive integration capabilities, including support for Web Services.ABOUT ECORPTRAININGS: Ecorp Trainings are one of the best institute providing quality level of training in E-learning process.This is instructor led online training. We also provide corporate training , if group of people interested in same technology. Contact us for detailed course content & register for a free demo. We also provide support in client interviews , resume preparation , ticket resolving. Contact us for custom designed training course by experts exclusively for yourself. We provide training for almost all IT technologies i.e ; JAVA , DOTNET , SAP ,ORACLE , PEOPLESOFT ,HYPERION etc, contact us if you have any particular need. Contact: Ecorptrainings Email: training@ecorptrainings.com USA: +1-703-445-4802 UK : +44 20 3287 2021 India: 040-64643304/06,+91-8143-111-555 ABOUT ECORPTRAININGS: Ecorp Trainings are one of the best institute providing quality level of training in E-learning process.This is instructor led online training. We also provide corporate training , if group of people interested in same technology. Contact us for detailed course content & register for a free demo. We also provide support in client interviews , resume preparation , ticket resolving. Contact us for custom designed training course by experts exclusively for yourself. We provide training for almost all IT technologies i.e ; JAVA , DOTNET , SAP ,ORACLE , PEOPLESOFT ,HYPERION etc, contact us if you have any particular need. Contact: Ecorptrainings Email: training@ecorptrainings.com USA: +1-703-445-4802 UK : +44 20 3287 2021 India: 040-64643304/06,+91-8143-111-555

BMC Remedy AR System provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, BMC Remedy AR System is optimized for efficiency in Service Management business process delivery and includes pre-built modules for notifications, escalations, and approvals. It also provides business activity monitoring functionality to proactively measure business process performance. BMC Remedy AR System is compatible with existing IT infrastructures and includes intuitive integration capabilities, including support for Web Services.ABOUT ECORPTRAININGS: Ecorp Trainings are one of the best institute providing quality level of training in E-learning process.This is instructor led online training. We also provide corporate training , if group of people interested in same technology. Contact us for detailed course content & register for a free demo. We also provide support in client interviews , resume preparation , ticket resolving. Contact us for custom designed training course by experts exclusively for yourself. We provide training for almost all IT technologies i.e ; JAVA , DOTNET , SAP ,ORACLE , PEOPLESOFT ,HYPERION etc, contact us if you have any particular need. Contact: Ecorptrainings Email: training@ecorptrainings.com USA: +1-703-445-4802 UK : +44 20 3287 2021 India: 040-64643304/06,+91-8143-111-555

Overview: BMC Remedy AR System provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, BMC Remedy AR System is optimized for efficiency in Service Management business process delivery and includes pre-built modules for notifications, escalations, and approvals. It also provides business activity monitoring functionality to proactively measure business process performance. ABOUT ECORPTRAININGS: Ecorp Trainings are one of the best institute providing quality level of training in E-learning process.This is instructor led online training. We also provide corporate training , if group of people interested in same technology. Contact us for detailed course content & register for a free demo. We also provide support in client interviews , resume preparation , ticket resolving. Contact us for custom designed training course by experts exclusively for yourself. We provide training for almost all IT technologies i.e ; JAVA , DOTNET , SAP ,ORACLE , PEOPLESOFT ,HYPERION etc, contact us if you have any particular need. ECORP TRAININGS. Gtalk ID : ecorptrainings Skype ID : ecorptrainings

Overview: BMC Remedy AR System provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, BMC Remedy AR System is optimized for efficiency in Service Management business process delivery and includes pre-built modules for notifications, escalations, and approvals. ABOUT ECORPTRAININGS: Ecorp Trainings are one of the best institute providing quality level of training in E-learning process.This is instructor led online training. We also provide corporate training , if group of people interested in same technology. Contact us for detailed course content & register for a free demo. We also provide support in client interviews , resume preparation , ticket resolving. Contact us for custom designed training course by experts exclusively for yourself. We provide training for almost all IT technologies i.e ; JAVA , DOTNET , SAP ,ORACLE , PEOPLESOFT ,HYPERION etc, contact us if you have any particular need. ECORP TRAININGS. Gtalk ID : ecorptrainings Skype ID : ecorptrainings

Overview: BMC Remedy Change Management provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within your organization. BMC Remedy Change Management is closely aligned with standard ITIL service management processes. ABOUT ECORPTRAININGS: Ecorp Trainings are one of the best institute providing quality level of training in E-learning process.This is instructor led online training. We also provide corporate training , if group of people interested in same technology. Contact us for detailed course content & register for a free demo. We also provide support in client interviews , resume preparation , ticket resolving. Contact us for custom designed training course by experts exclusively for yourself. We provide training for almost all IT technologies i.e ; JAVA , DOTNET , SAP ,ORACLE , PEOPLESOFT ,HYPERION etc, contact us if you have any particular need. ECORP TRAININGS. Gtalk ID : ecorptrainings Skype ID : ecorptrainings

BMC Remedy Change Management provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within your organization. BMC Remedy Change Management is closely aligned with standard ITIL service management processes.ABOUT ECORPTRAININGS: Ecorp Trainings are one of the best institute providing quality level of training in E-learning process.This is instructor led online training. We also provide corporate training , if group of people interested in same technology. Contact us for detailed course content & register for a free demo. We also provide support in client interviews , resume preparation , ticket resolving. Contact us for custom designed training course by experts exclusively for yourself. We provide training for almost all IT technologies i.e ; JAVA , DOTNET , SAP ,ORACLE , PEOPLESOFT ,HYPERION etc, contact us if you have any particular need. Contact: Ecorptrainings Email: training@ecorptrainings.com USA: +1-703-445-4802 UK : +44 20 3287 2021 India: 040-64643304/06,+91-8143-111-555 Gtalk ID : ecorptrainings Skype ID : ecorptrainings

Hi, DO YOU WANT TO MAKE YOUR CAREER IN HUMAN RESOURCE (HR) FIELD?? THEN JOIN HR REMEDY INDIA TO HELP YOU TO REACH TO YOUR GOAL !! HR REMEDY INDIA provides complete and practical oriented training by industry professionals with a real time approach to all areas of HR viz: RECRUITMENT, PAYROLL & CORE HR/ HR GENERALIST We impart Practical Training in following HR Modules: 1. RECRUITMENT – JOB PORTALS / LIVE INTERVIEWS 2. HR ADMIN 3. TRAINING & DEVELOPMENT 4. PERFORMANCE MANAGEMENT SYSTEM 5. HR POLICY 6. PAYROLL SOFTWARE 7. STATUTORY COMPLIANCE LIST, COMPENSATION AND BENEFITS HIGHLIGHTS ABOUT HR REMEDY INDIA’S HR TRAINING: • Pioneer of HR PRACTICAL TRAINING IN INDIAN MARKET. • Providing different HR Services (Recruitment, Training, Payroll, Consulting, RPO) from last more than 7 years. • Trained 400+ students in last 1.5 year & out of that 80% working with good companies in HR. • You will be trained on all the latest HR tools (HRMIS/ ERP/ ATS/ Job Portals/ Payroll Software/ HR Software) • Weekday and Weekend batches are available. • Live experience of working with the industry team. • Top notch training by highly qualified and experienced experts. • You will take face to face live interviews of candidates. • Preparation of Professional CV • Corporate grooming – body language, face expressions, eye contact To get the latest update of our HR Practical Training LIKE our page on Facebook: https://www.facebook.com/pages/HR-Practical-Training/ Regards, Sonam

Greetings from HR Remedy India!!! As being a recruitment firm we found a lot of expertise and education gap in between the MBA Marketing AND MBA HR fresher and industry requirement and we do not get any candidate who is having some short of practical knowledge.like knowledge of Digital Marketing, SEO, B2B Sales, B2C Sales, job portal, payroll software and ATS (Applicant Tracking System). So in order to give them corporate exposure we are here with our program which will definitely help your Marketing AND HR Fresher students in getting placement.  Established in the year  Pune based well equipped 4 offices  6 years of experience  Huge database and network  All over India Contacts  Experienced and expert recruiters  On time quality service Course Details as follows. “CERTIFICATION Advance Corporate Practical Exposure in HR Practice” MODULE 1-HR INTRUODUCTION & PRACTICE MODULE 2- RECRUITMENT MODULE 3- CORE HR MODULE 4- PAYROLL MODULE 5- INDUSTRIAL RELATION & LABOUR LAW MODULE 6- MODERN & STRATEGIC HR  POST TRAINING SERVICE & SUPPORT o CV Preparation –After Individual Discussion & Analysis. o Finding a right job & support - post training till 3 months. o Interview skill development. o Overall grooming – self introduction, body language etc. o Provide Certificate.  For Admission call on --  HR REMEDY INDIA, Unity Commercial, 3rd floor, Near KFC, Main Road Baner, Pune. 020-, EKTA Regards, / Admissions open (ENROLL NOW)

Advance CORPORATE HR PRACTICAL TRAINING is an initiative by HR REMEDY INDIA to nurture industry leaders of the future by imparting domain expertise and skills sets in the field of Human Resource. This Short term Training Program in Human Resource aims to enhance the knowledge level of candidates and gives exposure in HR work which develop their HR skills plus 100% job assistance. OVERVIEW: •MODULES 1.Recruitment: Job Portals sites, HR Criteria for short listing, Taking interviews, etc. 2.Core HR: Drafting Letters (Offer Letter, Appointment Letter), Preparing HRMIS reports, etc. 3.Payroll: Designing Salary break up, Salary Disbursement system, etc. •3 months of FREE Post Training Support: 1.CV preparation – After individual discussion & analysis 2.Finding a right job & Support. 3.Interview skill Development 4.Overall grooming – self introduction, body language etc. Eligibility: Any Graduate/ PG/ Candidates having gap in career/ looking to make career in HR. DISCOUNT offer is going on, Grab admission now & Enjoy discounted fees in any month. SOONER YOU JOIN, FASTER WILL BE UR CAREER..!! For further query call: Regards, Aarti HR Remedy India

. In a search for ways to reduce the fear and worry of being hacked, organizations have come to the realization that an effective way to evaluate security threats is to have independent security exerts attempt to hack into their computer systems. In the case of computer security, these tiger teams or ethical hackers would use the same tools and techniques as an attacker, but rather than damage the system or steal information, they would evaluate the system security and report the vulnerabilities they found and provide instructions for how to remedy them

Join ServiceNow Training in Chennai @ Kyros Technologies ServiceNow offers the following services and benefits. On-demand IT Service Management and IT governance functions Guaranteed performance, availability, and continuity of service Data confidentiality and data integrity. About Course: This course gives candidates a combination of instructor-led lecture and hands-on experience implementing Service-Now.com cloud-based ITSM platform. Service-now.com training course covers the underlying architecture, technical components, implementation planning considerations, and implementation tasks essential for a Service-Now.com ITSM implementation project. Along with implementation tasks and details, this course provides a detailed overview of Service-Now.com mandatory dependencies, enabling candidates to understand the entire scope of a Service-Now.com ITSM implementation project. Through lecture, demonstrations, hands-on exercises, team activities, and classroom discussions, candidates gain an understanding of the scope of a Service-Now.com ITSM implementation project, including: implementation tasks, ITIL/ ITSM processes, configuring the UI and out-of-box applications, setting up Self-Service, managing Service Catalog, managing Tickets (Request, Incidents, Change and Problem) along with Knowledge Base, setting up and maintaining users, adding CIs (Configuration Items) to the CMDB, customizing messages and prompts, using workflow, reports, BSM (Business Service Map) and email notifications, integrating with legacy systems, LDAP and external web-services, and running Mid server (Discovery.) Understand business value-add of Service-Now.com ITSM platform Gain an overview of the implementation tasks for Service-Now.com ITSM platform Configure and Manage CMDB Using Workflows and Notifications Configuring and using Knowledge Base Generating BSM Maps and reports Integrate Service-Level Management (SLM) with Tickets ECC Queue Managing roles, groups and users Integrate with or Migrate from other ITSM applications Audience: o Functional Owner, Administrators and Implementers o Any Programmers o DataBase developers/administrators o Testing professionals o Enterprise Resource Planning professionals o Customer Relationship Management professionals o Business Intelligence professionals o Business Process Management professionals o Middleware tool consultants professionals o Any degree Freshers o HP Service managers professionals o BMC Remedy professionals o Computer Associates Service Desk Managers professionals o IBM Smart Cloud Desk Engineers professionals o ITSM/ITIL professionals o Ticketing tool Professionals o Business Analyst/System analyst Course Objectives: Explain Service-Now.com key features and benefits. Understand core Service-Now.com applications and modules. List the high-level setup steps for the mandatory dependencies. Understand the high-level process involved in implementing Service-Now.com ITSM platform (post-mandatory-dependency-implementation) Describe how the out-of-box Self-Service Application pages display. Describe options for configuring Self-Service Application Initial Landing Pages. Explain how to verify the initial implementation. Describe which major ITIL/ITSM features are supported by Service-Now.com, including multi-currency price list support. Create a basic request, move to change and problem, and create a knowledge-base entry. Explain the source of ticket types used in Service-Now.com. Create and maintain SLAs. Create and maintain Service Catalog. Describe the main features and functionality of Service-Now.com Applications ALL ABOUT ServiceNow @ Kyros Technologies 1. Training with the most experienced trainer working in Top MNC's 2. Course content is designed to match with most of the MNC Companies requirements 3. Flexible batch timings (for week days /weekend). 4. Low Cost and Quality Training Training Options: Class Room Online Corporate Crash Course Training Options: Class Room Online Corporate Crash Course For course contents and duration please visit our website. Contact Us: Kyros Technologies New No:28,old No.32,2nd Main Road, Kasturibai Nagar,Adyar,Chennai – Land Mark: Near Adyar Ambika Appalam Signal / Above Central Bank of India / Near Kasturibai Nagar Railway Station/ opp To Nilgris,KFC Phone: 044 Mobile: "

"http://www.kyrostechnologies.in/servicenow-training-in-chennai/ Join ServiceNow Training in Chennai @ Kyros Technologies ServiceNow offers the following services and benefits. On-demand IT Service Management and IT governance functions Guaranteed performance, availability, and continuity of service Data confidentiality and data integrity. About Course : This course gives candidates a combination of instructor-led lecture and hands-on experience implementing Service-Now.com cloud-based ITSM platform. Service-now.com training course covers the underlying architecture, technical components, implementation planning considerations, and implementation tasks essential for a Service-Now.com ITSM implementation project. Along with implementation tasks and details, this course provides a detailed overview of Service-Now.com mandatory dependencies, enabling candidates to understand the entire scope of a Service-Now.com ITSM implementation project. Through lecture, demonstrations, hands-on exercises, team activities, and classroom discussions, candidates gain an understanding of the scope of a Service-Now.com ITSM implementation project, including: implementation tasks, ITIL/ ITSM processes, configuring the UI and out-of-box applications, setting up Self-Service, managing Service Catalog, managing Tickets (Request, Incidents, Change and Problem) along with Knowledge Base, setting up and maintaining users, adding CIs (Configuration Items) to the CMDB, customizing messages and prompts, using workflow, reports, BSM (Business Service Map) and email notifications, integrating with legacy systems, LDAP and external web-services, and running Mid server (Discovery.) Understand business value-add of Service-Now.com ITSM platform Gain an overview of the implementation tasks for Service-Now.com ITSM platform Configure and Manage CMDB Using Workflows and Notifications Configuring and using Knowledge Base Generating BSM Maps and reports Integrate Service-Level Management (SLM) with Tickets ECC Queue Managing roles, groups and users Integrate with or Migrate from other ITSM applications Audience: o Functional Owner, Administrators and Implementers o Any Programmers o DataBase developers/administrators o Testing professionals o Enterprise Resource Planning professionals o Customer Relationship Management professionals o Business Intelligence professionals o Business Process Management professionals o Middleware tool consultants professionals o Any degree Freshers o HP Service managers professionals o BMC Remedy professionals o Computer Associates Service Desk Managers professionals o IBM Smart Cloud Desk Engineers professionals o ITSM/ITIL professionals o Ticketing tool Professionals o Business Analyst/System analyst Course Objectives: Explain Service-Now.com key features and benefits. Understand core Service-Now.com applications and modules. List the high-level setup steps for the mandatory dependencies. Understand the high-level process involved in implementing Service-Now.com ITSM platform (post-mandatory-dependency-implementation) Describe how the out-of-box Self-Service Application pages display. Describe options for configuring Self-Service Application Initial Landing Pages. Explain how to verify the initial implementation. Describe which major ITIL/ITSM features are supported by Service-Now.com, including multi-currency price list support. Create a basic request, move to change and problem, and create a knowledge-base entry. Explain the source of ticket types used in Service-Now.com. Create and maintain SLAs. Create and maintain Service Catalog. Describe the main features and functionality of Service-Now.com Applications ALL ABOUT ServiceNow @ Kyros Technologies 1. Training with the most experienced trainer working in Top MNC's 2. Course content is designed to match with most of the MNC Companies requirements 3. Flexible batch timings (for week days /weekend). 4. Low Cost and Quality Training Training Options: Class Room Online Corporate Crash Course Training Options: Class Room Online Corporate Crash Course For course contents and duration please visit our website. Contact Us: Kyros Technologies New No:28,old No.32,2nd Main Road, Kasturibai Nagar,Adyar ,Chennai – 600 020 Land Mark: Near Adyar Ambika Appalam Signal / Above Central Bank of India / Near Kasturibai Nagar Railway Station/ opp To Nilgris ,KFC Mail Id: info@kyrostechnologies.com Website: www.kyrostechnologies.com, www.kyrostechnologies.in, Phone: 044 65152555 Mobile: 9600116576 "

Do HR practical certification n be more employable and confident..! Companies prefer hiring trained professionals rather than hiring candidates and training them. This Short term Training Program in Human Resource aims to enhance the knowledge level of candidates and gives exposure in HR work which develop their HR skills plus 100% job assistance. OVERVIEW: • MODULES 1.Recruitment: Job Portals sites, HR Criteria for short listing, Taking interviews, etc. 2.Core HR: Drafting Letters (Offer Letter, Appointment Letter), Preparing HRMIS reports, etc. 3.Payroll: Designing Salary break up, Salary Disbursement system, etc. • 3 months of FREE Post Training Support: 1.CV preparation – After individual discussion & analysis 2.Finding a right job & Support – Post Training till 3months 3.Interview skill Development 4.Overall grooming – self introduction, body language etc. 5.Provide Certificate. COURSE DURATION: 45 Days Eligibility: Any Graduate/ PG/ Candidates having gap in career/ looking to make career in HR. For further query call: Regards, Aarti HR Remedy India

This Short term Training Program in Human Resource aims to enhance the knowledge level of candidates and gives exposure in HR work which develop their HR skills plus 100% job assistance. We are the only company which provides such type of training course. OVERVIEW: MODULES Recruitment: Job Portals sites, HR Criteria for short listing, Taking interviews, etc. Core HR: Drafting Letters (Offer Letter, Appointment Letter), Preparing HRMIS reports, etc. Payroll: Designing Salary break up, Salary Disbursement system, etc. FREE Post Training Support: CV preparation – After individual discussion & analysis Finding a right job & Support – Post Training Interview skill Development Overall grooming – self introduction, body language etc. Provide Certificate. COURSE DURATION: 45 Days Eligibility: Any Graduate/ PG/ Candidates having gap in career/ looking to make career in HR. For further query call: DISCOUNT offer is going on, Grab admission now & Enjoy discounted fees in any month. SOONER YOU JOIN, FASTER WILL BE UR CAREER..!! Regards, Aarti HR Remedy India

Do HR practical certification n be more employable and confident..! Theoretical knowledge doesn't stay in mind while Practical knowledge lasts very long. This Short term Training Program in Human Resource aims to enhance the knowledge level of candidates and gives exposure in HR work which develop their HR skills plus 100% job assistance. OVERVIEW: •MODULES 1.Recruitment: Job Portals sites, HR Criteria for short listing, Taking interviews, etc. 2.Core HR: Drafting Letters (Offer Letter, Appointment Letter), Preparing HRMIS reports, etc. 3.Payroll: Designing Salary break up, Salary Disbursement system, etc. •FREE Post Training Support: 1.CV preparation – After individual discussion & analysis 2.Finding a right job & Support – Post Training 3.Interview skill Development 4.Overall grooming – self introduction, body language etc. 5.Provide Certificate. COURSE DURATION: 45 Days Eligibility: Any Graduate/ PG/ Candidates having gap in career/ looking to make career in HR. For further query call: DISCOUNT offer is going on, Grab admission now & Enjoy discounted fees in any month. SOONER YOU JOIN, FASTER WILL BE UR CAREER..!! Regards, Aarti HR Remedy India

S NOMQ CONCEPTS 1MQ INTERDUCTION What, Why, Where, How Websphere MQ MQ Administrator Boundaries 2MESSAGE OVERVIEW Message Types Of Message Message Parts Message Descriptor Message Data Non-Persistent Messages Persistent Messages. 3MQ BENFITS & MQ CHARACTERISTICS 4MQ INSTALATIONS/UNINSTALATIONS On Windows, On Linux MQ Server MQ Client MQ Fix Pac MQ Support Pac 5MIGRATION MQ MIGRATION MQ UPGRADATION 6FILE SYSTEM ON WINDOWS ON LINUX 7MQ OBJECTS QUEUE MANAGER QUEUES Predefined Queues Dynamic Queues CHANNEL Message Channels (All Combinations) MQI Channels LISTENER PROCESS NAMELIST SERVICE Command Service/ Server Service 8MQ COMMANDS Control Commands MQSC Commands 9MQI CALLS Major Calls Minor Calls MQCONN/MQCONNX MQBEGIN MQDISC MQCMIT MQOPEN MQBACK MQCLOSE MQINQ MQPUT MQSET MQGET MQPUT1 10RUNMQSC MODES & SCRIPT FILES 11DISTRIBUTED QUEUE MANAGEMENT What Is DQM What Is MCA What Is Message Channel COMBINATIONS OF MCAS Sender-Receiver Server-Receiver Server-Requester Sender-Requester Cluster Sender-Cluster Receiver CHANNLE STATES Inactive Initialization Binding Retrying Running Pause Stopping Stopped MULTIHOPPING Using DefXmitq Attribute Using Queue Manager Alias Channel Exits Configuration 12TRIGGERING OVERVIEW & TYPES CHANNEL TRIGGERING USING TRIGDATA USING PROCESS OBJECT APPLICATION TRIGGERING USING PROCESS OBJECT TRIGGER MONITORS CHANNEL INITIATOR TRIGGER MONITOR TRIGGER MESSAGE INITIATION QUEUES 13 LOGS, LOGGING & TROUBLE SHOOTING TYPES OF LOGS TRANSACTION LOGS Primary Logs Secondary Logs ERROR LOGS MQ Error Logs Queue Manager Error Logs TYPES OF LOGGING Circular Logging Linear Logging Check Point Restart Recovery Media Recovery Logs Backup & FDC Files Overview 14REMOTE ADMINISTRATION &COMMAND SERVER OVERVIEW 15MQI CHANNELS Client Connection Server Connection 16CONFIGURATION FILES OVERVIEW MQS.INI QM.INI WINDOWS REGISTRY 17SECURITY & SSL COFIGURATION OAM ACL Global Permissions Object Permissions One way SSL Configuration Two way SSL Configuration & SSL Environment Variables 18CLUSTERING Cluster Overview Repository Full Repository Partial Repository Cluster Channels Cluster Queues High Availability Workload Balancing Fail Over Handling Suspend & Resume Queue Manager Refresh & Reset Cluster 19MIQM(MULTY INSTANCE QUEUE MANAGER) 20CONFIGURATION BACKUP & MESSAGES BACKUP 21DEADLETTER HANDLER, 22BASIC UNIX COMMNDS 23 UNIX SERVER CONNECTION TOOLS & UTILITIES Putty XShell FTP (DOWNLOAD & UPLOAD FILES) WinScp 24MONITORING TOOLS MQ Explorer QPasa OmegamonXE 25TICKETING TOOLS HPSD REMEDY 26Publish/Subscribe Overview & Miscellaneous Concepts