Sales support analyst

Department: Sales & Marketing Job Title: Customer Support Executive/ Business Development Executive / Sales Support Executive Job Description: • Preparing the Quotation • Cold calling • E-mail Correspondence • Invoice Process • Sales team coordination • Handling business portals like India mart and GeM • Generate MIS Report – Sales & Marketing • Handling the Dealers/Distributors • Proficient in Excel, PPT and Google sheets • Marketing in Social media (LinkedIn, FB, Insta, Blogs – Content) • Receivable/Payment follow-up • Business Intelligence • Import/Export Documentation Process • Mela, Exhibition, Events - Lead generation and consolidation process (filter of quality leads) • Budgeting/Forecasting and business projections preparation based on trend

Designation: Sales Support Officer (Office Sitting Profile) Location: Ludhiana Experience: Minimum 3 Years. Good knowledge of Microsoft Excel, Microsoft Word, E-mail. Excellent communication skills and confidence. Education: B. Com/ M.Com Job Responsibilities: 1. Processing sales orders 2. Managing the correspondences between the sale team and their clients. 3. Monitoring customer accounts. 4. Providing data and reports to help the sale team. 5. Keeping track of sales targets. 6. Review pending orders and specific customer s requests to ensure excellent customer service and customer experience. 7. Drafting packing list. 8. Managing customer feedback & complaints. 9. Managing pricing as per company policy. Raising invoice & credit / debit notes related to sales. For Details, Contact: Bhatia Consultancy Services Punjab

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

1. Supporting sales & operations for achieving pre-set goals2. Lead Generation & Marketing activities (including forms of digital marketing)3. Market research on different target client segments4. Analysis of research to input organization level sales strategy5. Maintain call reports and other sales repositories6. Reporting to the Management on registrations, billing and collections.

Designation Watchdog Support Analyst Roles and Responsibilities This position will be based in our Support Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high volume call center with expectations around excellence and efficient resolution for application support incidents. This position will monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues. The candidate will Interface with The Company customers, ISP personnel, and Platform Services field personnel to resolve these issues. Some network configuration, installation and troubleshooting work included on SonicWALL firewalls. Essential Responsibilities: Your primary job function is to provide Technical support via phone/email/Web: Monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues Additional responsibilities could involve firewall and customer licensing enrollment, installation, configuration and troubleshooting activities, virus management configuration, and content filtering configuration. Customer service focused, detail oriented, ability to work in a quickly changing environment, and excellent phone and English language skills Respond immediately to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing testing, support and troubleshooting technical functions remotely Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Meetings results every Q1, Q2, Q3 and Q4 Skills 2 years’ experience supporting and troubleshooting Networks Knowledge of NetworkTelecom terminology and concepts Familiarity with ISP internet connectivity and troubleshooting Some knowledge of TCPIP network configuration desired Network configuration, installation and troubleshooting on SonicWALL firewalls desired Desired Characteristics: Able to handle a high volume of calls. Ability to handle multiple tasks(calls, chat, emails, CRM system) Excellent customer service skills. Troubleshooting, minimum of two years related experience Basic knowledge in networking, telecom, and peripheral devices Additional Information Experience: 2 - 5 years Education: Graduate Location: Bangalore Key Words Watchdog Support, Network Engineer (Voice), SonicWALL's, Oral and Written Communications, NetworkTelecom terminology, ISP, firewalls, TCPIP network configuration, Technical support via phone/email/Web, high volume of calls, customer service skills, networking, telecom, and peripheral devices, priority speed or efficiency, solve a complex problem. Qualification: Any Graduates

Duties of Support Analyst include: Assisting customers with all business process and operational issues related to daily business process flow. Providing discovery, analysis and support of internal and external customers. Working with customers to spec rate issue or booking issue, also maintain corrections within the system for easy business handling. Working with clients, users and business prospects and communicate based on customer needs and requirements. Analyze situation cases by case basis and ensure changes and modification are done with quality work. Training customers how to use new and existing application on remote basis. Creating weekly status documentation and training materials for operation workflow. Analyze the market trend and provide necessary recommendation for business process and software enhancement. Understanding business requirements easily with minor training. Other related duties as necessary to maintain good customer relationships. Personal Characteristics: Excellent communication skills in spoken and written English. Speak clearly and use excellent communication skills. Think logically and analyze complex problems. Pay attention to details and use abstract logic at the same time. Remain patient and persistent when dealing with frustrating problems and frustrated users. Get along with all kinds of people. Work well under pressure and meet deadlines. Work independently as well as in a team environment. http://www.managemydream.com Contact Details: Ankita

Need 4 Configuration Support Analyst for IT Company.  Location: Maninagar. 5 days working. Should have Laptop. Training will be provided. Good at written and Oral English. Prefer BCA/BE IT/Diploma IT/MCA Fresher or 6 mont hs Experienced.Short Term/Temporary Job but can become Permanent based on Performance. Job Profile: Configure Application as per instruction. No coding required.  Configuration should be done from UI/Application.

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

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7827273417 Urgent hiring for Technical Sales Support Customer Service in International BPO 7827273417 Urgent hiring for Technical Sales Support Customer Service in International BPO 7827273417 Urgent hiring for Technical Sales Support Customer Service in International BPO 7827273417 Urgent hiring for Technical Sales Support Customer Service in International BPO 7827273417 Urgent hiring for Technical Sales Support Customer Service in International BPO

Hiring for Technical sales support inbound outbound sales customer service team leader Manager Ops manager Job Summary: Functional Area ITES/BPO/KPO Industry Call Centre / BPO / KPO Role Category ALE/C Language/Vi-Visual Interactive Gender Any [Male / Female] Vacancy --Unlomited Job Country India (Gurgaon / Noida / Delhi NCR) Position:- AM Technical Sales Manager Team Leader Technical Sales Technical Support Inbound Outbound Sales Customer Service Job Details: Required a Technical Sales Executive for an International BPO(US Outbound) Job Location: South Delhi Salary: INR 2 L TO 5 L P.A Unlimited Incentives+meals+cabs Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Voice Job Description: Minimum One Year experience in International BPO. (Tech Sales) Designation: Technical Sales Executive Excellent Communication Skills in English Very Good convincing & selling skills No. of Vacancies: Unlimited Shift Timings - Cab is provided + Meal Salary Slab: 18k-45k (Negotiable) + Incentives Immediate Joining required Five Days working Undergraduate / Graduate Educational Requirements: Higher Secondary, Secondary School, Bachelor Degree, B.A Desired Skills Technical Sales, Telesales Support,Inbound Outbound Sales, Customer Service (Manager Ops Manager Team Leader)Telemarketing, Direct Marketing, Direct Sales Call Brijesh 9554407543/ 9911755650 Location: Gurgaon, Noida, Delhi Ncr Email ID: brijeshhrconsultancy@gmail.com Call Brijesh 9554407543/ 9911755650 Call Brijesh 9554407543/ 9911755650 Call Brijesh 9554407543/ 9911755650 Call Brijesh 9554407543/ 9911755650

Hiring for Technical sales support inbound outbound sales customer service team leader Manager Ops manager Call Brijesh 9554407543/ 9911755650 Job Summary: •Functional Area •ITES/BPO/KPO •Industry •Call Centre / BPO / KPO •Role Category •ALE/C Language/Vi-Visual Interactive •Gender •Any [Male / Female] •Vacancy --Unlomited •Job Country India (Gurgaon / Noida / Delhi NCR) Position:- •AM Technical Sales •Manager •Team Leader •Technical Sales •Technical Support •Inbound Outbound Sales •Customer Service •Job Details: Required a Technical Sales Executive for an International BPO(US Outbound) Job Location: South Delhi Salary: INR 2 L TO 5 L P.A Unlimited Incentives+meals+cabs Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Voice Job Description: Minimum One Year experience in International BPO. (Tech Sales) Designation: Technical Sales Executive Excellent Communication Skills in English Very Good convincing & selling skills No. of Vacancies: Unlimited Shift Timings - Cab is provided + Meal Salary Slab: 18k-45k (Negotiable) + Incentives Immediate Joining required Five Days working Undergraduate / Graduate Educational Requirements: •Higher Secondary, Secondary School, Bachelor Degree, B.A •Desired Skills •Technical Sales, Telesales Support,Inbound Outbound Sales, Customer Service (Manager Ops Manager Team Leader)Telemarketing, Direct Marketing, Direct Sales Call Brijesh 9554407543/ 9911755650 Location: Gurgaon, Noida, Delhi Ncr

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Technical Sales/Support Executives (US Calling BPO Process) Contact: Brijesh sharma 9 5 5 4 4 0 7 5 4 3, 9 9 1 1 7 5 5 6 5 0 Hiring Open for Technical Support/Sales Executive for International Inbound process. Must have basic technical knowledge of Desktops,Printers & Router. Good Communication skills required Troubleshoot customers inquiries over the phone. Perform the accurate troubleshooting of technical issues. Dedicated Hardworking Experts are required to sell the products or services. Position:- AM Technical Sales Manager Team Leader Technical Sales Technical Support Inbound Outbound Sales Customer Service Willing to work in night shifts Benefits: 5 days working Excellent Cash Incentives No. of Positions - 10 Salary UP to 45 k in month Contact: Brijesh sharma 9 5 5 4 4 0 7 5 4 3, 9 9 1 1 7 5 5 6 5 0 Job Type: Full-time Required experience: Min 6 months - 1 Year in BPO Required education: Graduate Job Type: Full-time Required experience: International BPO: 1 year Required education: Bachelor's Call Brijesh 9554407543/ 9911755650 Location: Gurgaon, Noida, Delhi Ncr Email ID: brijeshhrconsultancy@gmail.com