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JOB OPENING: Tech Support / System Admin for a Web hosting I.T. COMPANY (Goregaon) JOB LOCATION: GOREGOAN Experience: 1-3 years SALARY: upto 18500/- COMPANY PROFILE: The Company is the flagship company of the group. It provides technology solutions in the domain of Managed Hosting, Cloud Computing and Online Media Streaming. The Company provides CRM Consulting and Implementation solutions to enterprises worldwide. We implement Sugar CRM – world’s leading CRM Application. Add to it solutions in Online Chat, Surveys, Customer Care & Support. The Company provides consulting and implementation services for IT Infrastructure Management and for Managed Cloud Hosting using the robust and scalable Google Cloud Platform. We are Authorized Google Apps Reseller. Responsibility: • To provide technical support to clients via Email, Chat and Telephone. • Troubleshooting Hosting Server / Email / Database issues and other technical issues. • To use, create and update knowledgebase articles for effective technical support to client. • To coordinate with Data center / ISP for resolution of technical issues. Basic Requirements: • Graduate (B.Sc.IT / BCA / BE / B.Tech preferred) with minimum 60% marks in all standards (10th, 12th & Graduation) with excellent written & spoken communication skills. • 1 -3 years’ experience of working in a reputed Datacenter / Hosting company / BPO in India and providing technical support related to software services or hosting related services. Desirable skills, but not mandatory: a.Fairly good knowledge of Domain Name / DNS, Hosting / Email / Database servers, SSL Certificates etc. Good awareness of CPanel, Plesk /Helm Control Panel, WHMCS etc. b.Peoples Person, Team Player, Confident and Career Oriented. Our Offer: • Challenging job with excellent learning and career growth prospects. Salary: o Senior Officer: Above Rs.18,500 PM (Annual CTC Rs.2,33,500 PA onwards). o The above mentioned salary is purely indicative. Salary is not a consideration for deserving candidates. • Other Benefits: o Liberal Leave policy and Leave encashment policy o Medical Insurance and Accident Insurance o Well stocked in-house Pantry for Breakfast / Snacks o Many other corporate benefits & perks on confirmation • To be based in our office in Goregaon East, Mumbai FOR MORE DETAILS CONTACT: KARTHIK RAO: 9768367018 EMAGINE CAREERS PLACEMENTS & RECRUITERS 5, PANDAV INDUSTRIES, M.P. JAIN COMPOUND, NEAR PANCHVATI BUILDING, RAHEJA TOWNSHIP, MALAD EAST, MUMBAI – 97

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AM-Operations Mac Support(Tech Support Process) Salary -6.5 L/Annum Job Location: Gurgaon, DLF Cyber City Phase-2 Shift: 5 Days Working Open to 24/7 shift Job Description: 1. Managing 1-2 team leaders and their respective teams of 12 -15 executives and responsible for the overall personnel, performance, and discipline of the assigned team members. 2. Provide direction, support & supervision to the assigned team & ensure resolution to their daily problems 3. Provide Coaching and counseling to his/her team members through data scrubbing and analysis. 4. Identify Teams Training needs & Analyzing team s performance and periodic one o ones & career progression discussions for continuous improvement and employee development. 5. Share daily/weekly/monthly reports with the team. Review & analyze team data as he/she would be held responsible/accountable for assigned teams and their productivity 6. Deliver desired SLAs and meet/over achieve performance expectations as per defined scorecards 7. Maintain process quality and compliance guidelines, participate in regular call calibration sessions with quality and training teams and ensure the assigned team delivers the desired quality results & provides excellent customer experience to the client/customer. 8. Participate in hiring and provide capacity planning/hiring feedback and forecasting. Experience (Must Have) 1. Should have atleast 3-4 yrs exp on Any Tech Support/Semi Tech Process (Voice Process). 2. Current Designation should be AM-Operations on papers / If Team Leader then should be atleast 2 years exp as a Team Leader on papers. 3. Exp on Troubleshooting on Desktop/Laptop/PC/Mac/Apple related issue of customers over calls. 4. Should have good command on computer, excel(Lookup, Pivot Table formulas), MIS management & PPT). 5. Experience Should possess excellent communication & inter personal skills. 6. Should possess Good Leadership & Management skills Contact: Western Euro Services Phone number -8743098917/9990940888 Email:westerneuroservices1@gmail.com