CALL CENTER SALES AND SUPPORT MANAGER IN INDIA

Title: Call Center Sales and Support Manager Status: Full-Time Job Description and Duties: Manage daily call center activity as outlined to insure processing of allcontacts are performed professionally, timely, accurately, and profitably Respond to and resolve escalated customer service issues Manage schedule adherence of direct reports including start times, endtimes, breaks, and meal periods Rotate schedule including weekends, holidays, and vacation periods withother Sales and Support manager to ensure crewmembers are supported inrelationship to scheduled competencies and promotional efforts Support up sell and cross sell efforts as they occur for all Camping Worldand AGI programs Maintain understanding and provide clear, concise communication ofprocesses, policies, promotions, products, and services offered Provide feedback and coaching regarding performance expectations for alldirect reports. Insure that immediate steps are taken to understand, correct,and maintain performance standards within all company guidelines Create a working environment that encourages participation Document and report quality performance for call center crewmembers asoutlined and assigned in a timely and consistent manner Qualifications: • BA degree and 3 years supervision/management experience; or equivalent • Strong organization and communication skills • Basic computer skills • Strong commitment to the value of customer service • Desire to perform in a high pressure, fast paced environment. Interview Venue-Head Office,rd floor, Shaan Brahma complex, Near Ratan Talkies Dagdu Seth Ganpati Mandir, Appa Balwant Chowk, Pune-. call for the details. From, HR snehal Mo: /