CORPORATE TRAINER TO ENHANCE EMPLOYEE SKILLS IN INDIA

Title: Trainer Qualification: Any Bachelor/ Master Degree Experience: 2+ years Role Category Support Industry BPO Key Skills Trainer is responsible for training the agents. This position conducts on the initial training of new hires and ongoing training for current employees. The Trainer is also responsible for updating, enhancing and producing training materials, identifying and recommending ongoing/new training in alignment with customer service philosophy and business needs. Strong communication, administrative and organizational skills Job Responsibilities "1. Assess training needs of agents. 2. Design, develop, update and deliver training 3. Implement training programs for new and existing agents using a variety of instructional techniques and formats, such as role playing, simulations, etc. 4. Conduct On-the-Job training to ensure appropriate knowledge transfer and high customer service skills in alignment with call center philosophy. 5. Conduct coaching sessions with trainees and supervisors to achieve high performance levels 6. Ability to work independently in a fast-paced environment. 7. Dependable, great attitude, highly motivated and a team player. 8. Possesses strong organizational skills and attention to detail 9. Be flexible and adaptive to new ideas and change " Job Profile Work Timings - Any 9 hours between 4:30pm to 5:30 am Work days - 5 Days a week Salary -Inline with Industry standards